A rep has disclosed confidential data - what steps should you take to address the situation?

It is important every organization has in place data privacy policy which must be adhered to by the team. However, in the case of leakage of data, first step is to ascertain what information leaks and it's impact on both the business and customers. Response to this should be in tandem with what was released and not going beyond required escalation.

Estas situaciones se pueden evitar si desde el día se toman todas las medidas necesarias. Si contrata personal, plasma la confidencialidad en una clausula. Si maneja datos, especifique las políticas de privacidad. Pero si es demasiado tarde y alguno e sus trabajadores reveló datos confidenciales, primero resuelta las preguntas Qué tipo de datos reveló. Uso alguna plataforma para ello. Qué impacto genera en la empresa y en los clientes. Hay pérdidas. En dado caso de que sea grave, debe inmediatamente asesorarse con el equipo legal.

In the case of sensitive information, it is expected the company carry their legal team along and properly other law enforcement agencies. These are experts who have been trained and there expertise will be needful in reducing or eradicating the impact it should have on business or reputation of such company

Ability to minimize risk the breach is key to avoid affecting beyond necessary. In the case of technology, IT unit may need to disable some staff IP addresses.

When a rep shares confidential data, the first step is to contain the breach. Start by removing their access to sensitive info right away. Then, figure out exactly what was shared and talk to the rep to understand what happened. Acting quickly shows that you take protecting information seriously and helps limit any damage. This approach reassures everyone that you’re committed to keeping data safe and maintaining trust.

Any act of breach definitely involves human. In the case of representative, he or she must be called upon to hear from him and understand why the action in the first place. In the case of knowledge gap, such rep should be warned or give caution. They might also need to be trained on data policies.

To further strengthening the team and avoid future re-occurence, proper reviewing of policies should be done and such should be communicated to all the reps. This can come in form of training where everyone takes exam after to ascertain their level of understanding.