What advanced process automation skills do you use?

Process automation is the use of technology to automate repetitive, rule-based, and error-prone tasks, such as data entry, invoicing, customer service, and reporting. It can help businesses save time, money, and resources, as well as improve quality, accuracy, and customer satisfaction. However, process automation is not a one-size-fits-all solution. Depending on the complexity, variability, and integration of the processes, you may need different levels of automation skills, from basic to advanced. In this article, we will explore some of the advanced process automation skills that you can use to tackle more challenging and dynamic scenarios.

1 Scripting and coding

One of the advanced process automation skills that you can use is scripting and coding. Scripting and coding are the abilities to write, edit, and execute programs or commands that instruct the computer to perform specific tasks. For example, you can use scripting languages such as Python, PowerShell, or VBScript to automate tasks that involve data manipulation, file operations, web scraping, or API calls. You can also use coding languages such as C#, Java, or JavaScript to create custom applications, extensions, or integrations that enhance the functionality and interoperability of your automation tools. Scripting and coding can help you automate more complex and diverse processes that require logic, decision making, or interaction with multiple systems.

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Abhineet Sood

Top AI Voice | Strategy & Transformation | Generative AI | Intelligent Automation | Process Mining
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In my experience, we prefer to leverage automation capabilities beyond RPA which can solve for multitude of process nuances. For example in an Invoice process, a typical RPA may fail but combined with an OCR/ICR/IDP type capabilities it just makes it seamless. Another example recently we implemented was in Technical Helpdesk area, where tickets have multiple comments and just categorization into particular queues based on request type is a very manual task. Here a ML Supervised engine trained on large of no. of past tickets came in handy to auto-classify them with good accuracy followed by RPA working as an Orchestrator to managed associated activities.

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2 Machine learning and artificial intelligence

Another advanced process automation skill that you can use is machine learning and artificial intelligence. Machine learning and artificial intelligence are the fields of computer science that deal with creating systems that can learn from data, recognize patterns, and make predictions or recommendations. For example, you can use machine learning and artificial intelligence to automate tasks that involve natural language processing, image recognition, sentiment analysis, or anomaly detection. You can also use machine learning and artificial intelligence to create intelligent automation solutions that can adapt to changing conditions, optimize performance, or generate insights. Machine learning and artificial intelligence can help you automate more sophisticated and dynamic processes that require human-like capabilities, such as understanding, reasoning, or creativity.

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Amit Singh

Sr. Control Systems & Instrumentation Engineering Professional I Functionally Safe & Cyber Secured Critical OT Infra Engineering Specialist I IEC 61511 FSE Certified TUV I ISA99/IEC 62443 Certified Fundamental Specialist
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In my opinion augmented Intelligence and cognitive automation which is also known as AI-augmented human intelligence is further step forward as a used cases of artificial intelligence technologies to enhance human decision-making and problem-solving capabilities. In the context of process automation, augmented intelligence can play a significant role in improving the efficiency, accuracy, and adaptability of automated processes.

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3 Business process analysis and optimization

A third advanced process automation skill that you can use is business process analysis and optimization. Business process analysis and optimization are the techniques of identifying, mapping, measuring, and improving the efficiency and effectiveness of business processes. For example, you can use business process analysis and optimization to automate tasks that involve process discovery, documentation, modeling, simulation, or monitoring. You can also use business process analysis and optimization to create automation solutions that can align with the business goals, strategies, and standards, as well as identify and eliminate bottlenecks, waste, or errors. Business process analysis and optimization can help you automate more valuable and impactful processes that contribute to the business outcomes, customer satisfaction, and competitive advantage.

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4 Robotic process automation and orchestration

A fourth advanced process automation skill that you can use is robotic process automation and orchestration. Robotic process automation and orchestration are the technologies that enable the automation of tasks that mimic human actions, such as clicking, typing, copying, or pasting. For example, you can use robotic process automation and orchestration to automate tasks that involve user interface interaction, application integration, data extraction, or workflow execution. You can also use robotic process automation and orchestration to create automation solutions that can scale, manage, and coordinate multiple robots, processes, and systems, as well as handle exceptions, errors, or alerts. Robotic process automation and orchestration can help you automate more end-to-end and cross-functional processes that span across different departments, applications, or platforms.

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5 Cloud computing and DevOps

A fifth advanced process automation skill that you can use is cloud computing and DevOps. Cloud computing and DevOps are the practices of using online services and platforms to deliver, deploy, and operate software applications and automation solutions. For example, you can use cloud computing and DevOps to automate tasks that involve hosting, storage, security, backup, or recovery. You can also use cloud computing and DevOps to create automation solutions that can leverage the cloud features, such as scalability, availability, reliability, or performance. Cloud computing and DevOps can help you automate more agile and flexible processes that can respond to changing demands, requirements, or environments.

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6 User experience and design thinking

A sixth advanced process automation skill that you can use is user experience and design thinking. User experience and design thinking are the approaches of designing and developing solutions that are user-centric, empathetic, and innovative. For example, you can use user experience and design thinking to automate tasks that involve user research, prototyping, testing, or feedback. You can also use user experience and design thinking to create automation solutions that can meet the user needs, expectations, and preferences, as well as solve the user problems, challenges, or pain points. User experience and design thinking can help you automate more engaging and satisfying processes that enhance the user satisfaction, loyalty, and advocacy.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What advanced process automation skills do you use?

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3

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5

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1 Scripting and coding

2 Machine learning and artificial intelligence

3 Business process analysis and optimization

4 Robotic process automation and orchestration

5 Cloud computing and DevOps

6 User experience and design thinking

7 Here’s what else to consider

Process Automation

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What advanced process automation skills do you use?

1

2

3

4

5

6

7

1 Scripting and coding

2 Machine learning and artificial intelligence

3 Business process analysis and optimization

4 Robotic process automation and orchestration

5 Cloud computing and DevOps

6 User experience and design thinking

7 Here’s what else to consider

Process Automation

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