Learn some tips on how to stay upbeat, friendly, and professional as a concierge, and how to create memorable experiences for your guests.

Aa a concierge you should always maintain a positive and a healthy body posture, always greet and bid goodbyes to the guests with a smile on your face. Try to be courtious ,helpful and nice to everyone you meet because you the face of the organisation .your gestures, your behaviour can add great value to the guest experience which in turn can benefit you as well as hotel.

What are the best ways to maintain a positive attitude as a concierge?

As a concierge, you are the face of your hotel, resort, or residence, and your attitude can make a big difference in how guests perceive their stay. A positive attitude can help you create memorable experiences, handle challenging situations, and build lasting relationships with your guests. But how can you maintain a positive attitude as a concierge, especially when you face stress, fatigue, or difficult requests? Here are some tips to help you stay upbeat, professional, and friendly as a concierge.

1 Be prepared

One of the best ways to maintain a positive attitude as a concierge is to be prepared for your shift. This means knowing your property, your guests, and your resources well. You should have a clear idea of what services you can offer, what information you can provide, and what solutions you can suggest. You should also have a backup plan in case something goes wrong or you encounter an unexpected situation. Being prepared can help you avoid frustration, confusion, and disappointment, and give you more confidence and control.

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Pankaj Jasrotia

# Hospitality expert # Edupreneur # Proactive learner
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Aa a concierge you should always maintain a positive and a healthy body posture, always greet and bid goodbyes to the guests with a smile on your face. Try to be courtious ,helpful and nice to everyone you meet because you the face of the organisation .your gestures, your behaviour can add great value to the guest experience which in turn can benefit you as well as hotel.

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2 Be proactive

Another way to maintain a positive attitude as a concierge is to be proactive in your communication and service. This means anticipating your guests' needs, preferences, and expectations, and offering them assistance before they ask. For example, you can greet your guests warmly, ask them about their plans, and suggest activities, attractions, or restaurants that suit their interests. You can also follow up with them during their stay, and ask them for feedback or suggestions. Being proactive can help you show your guests that you care, that you are knowledgeable, and that you are willing to go the extra mile.

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Elizabeth Gainsborg-Harrison

Lead Concierge at Escalante at Coventry Senior Living
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As a concierge in a senior living, I also share more of a personal moment with residents that need a social interaction, such as watching reels of animals on my phone or other entertaining memes, that allows us to share a laughter and sets them on a good mood for the day. A few minutes of attention makes them feel loved.

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3 Be positive

A simple but effective way to maintain a positive attitude as a concierge is to be positive in your words, tone, and body language. This means using positive phrases, expressions, and gestures that convey enthusiasm, gratitude, and empathy. For example, you can use words like "wonderful", "delighted", and "pleasure" to show your excitement and appreciation. You can also use a smile, a nod, and eye contact to show your attention and respect. Being positive can help you create a friendly and welcoming atmosphere, and influence your guests' mood and satisfaction.

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4 Be professional

A crucial way to maintain a positive attitude as a concierge is to be professional in your behavior and attitude. This means following the standards and policies of your property, respecting the privacy and diversity of your guests, and handling any complaints or conflicts with tact and diplomacy. You should also avoid taking things personally, or letting your emotions affect your performance. Instead, you should focus on finding solutions, apologizing sincerely, and learning from your mistakes. Being professional can help you maintain your credibility, reputation, and integrity as a concierge.

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5 Be passionate

A final way to maintain a positive attitude as a concierge is to be passionate about your role and your industry. This means enjoying what you do, learning new things, and sharing your insights and experiences with your guests. You should also seek feedback, recognition, and support from your colleagues, managers, and mentors, and celebrate your achievements and successes. Being passionate can help you stay motivated, inspired, and enthusiastic as a concierge, and make your job more rewarding and fulfilling.

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Júlio Antonio de Souza Soares

concierge de hotel
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Seja apaixonado por contar as estórias dos atrativos que sugere, isso dá valor, o famoso tempero mostrando ao cliente o motivo daquela sugestão.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Rachel Jenkins

Lifestyle/Estate/Home Mangement in PacNW- Fractional Concierge & Full-time Private Staffing Agency
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Similar to the be proactive advice, we've found that an investment in wellbeing is our secret sauce to staying positive. While a concierge is a helper at heart, always looking for ways to make tasks easier for others, they also need easy buttons and resets. Nobody can pour from an empty cup. Schedule plenty of stress reducing and recharging activities that match your energy management type into your own schedule. A blissfully energy creates a positive attitude.

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What are the best ways to maintain a positive attitude as a concierge?

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2

3

4

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1 Be prepared

2 Be proactive

3 Be positive

4 Be professional

5 Be passionate

6 Here’s what else to consider

Hospitality Management

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What are the best ways to maintain a positive attitude as a concierge?

1

2

3

4

5

6

1 Be prepared

2 Be proactive

3 Be positive

4 Be professional

5 Be passionate

6 Here’s what else to consider

Hospitality Management

Rate this article

Thanks for your feedback

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