What are the best ways to measure the resilience of your organization?

1 Define resilience goals

Before you can measure resilience, you need to define what it means for your organization and what goals you want to achieve. Resilience goals should be aligned with your vision, mission, values, and strategy, and reflect the specific challenges and opportunities you face in your industry, market, and context. For example, you may want to improve your resilience to cyberattacks, supply chain disruptions, customer feedback, or regulatory changes. Resilience goals should be SMART: specific, measurable, achievable, relevant, and time-bound.

3 Conduct resilience audits

Another way to measure your resilience is to conduct audits that examine your organization's strengths and weaknesses in different dimensions of resilience. For example, you can audit your organization's resilience in terms of leadership, governance, risk management, crisis management, business continuity, or stakeholder relations. You can use tools such as questionnaires, interviews, focus groups, or SWOT analysis to collect and analyze data from different sources and perspectives. You should also involve your employees, customers, suppliers, partners, and other stakeholders in the audit process.

4 Implement resilience actions

Measuring your resilience is not enough; you also need to implement actions that can improve your resilience and address the gaps and issues you identified. Resilience actions are initiatives that aim to enhance your organization's capabilities, resources, processes, systems, or culture to cope with change and disruption. For example, you can implement actions such as training your staff, updating your technology, diversifying your products, strengthening your partnerships, or creating a resilient culture.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?