What do you do if customers need empathy from customer service representatives?
Customers often contact customer service representatives when they have a problem, a complaint, or a negative experience with a product or service. In these situations, customers need more than just a solution or an apology. They need empathy from the customer service representatives. Empathy is the ability to understand and share the feelings of another person. It can help build trust, rapport, and loyalty with customers, and reduce their frustration and anger. In this article, you will learn what you can do if customers need empathy from customer service representatives.