What are the key factors to consider when selecting a logistics software provider for your business?

El software debe cumplir con tus requisitos específicos de negocio, incluyendo características como gestión de inventario, seguimiento de envíos, planificación de rutas, gestión de almacenes, entre otros. Evalúa si el software es escalable y puede adaptarse a medida que tu negocio crece y cambia.

Integration Compatibility: Ensures seamless connection with existing systems. Scalability: Adapts to growing business demands. Real-time Tracking and Visibility: Provides updates on shipments and inventory. Customer Support Quality: Offers reliable and accessible technical support. Data Security and Compliance: Protects sensitive information and complies with regulations. Cost-Effectiveness: Includes transparent pricing structures. User-Friendly Interface: Facilitates ease of use for all team members. Customization Options: Allows tailoring to specific business needs.

Selecionar um fornecedor de software de logística é uma decisão crucial que pode impactar significativamente a eficiência e a competitividade do seu negócio, pela minha experiência estão os principais fatores a serem considerados ao fazer essa escolha: funcionalidades e recursos, escalabilidade, facilidade de integração, Usabilidade, interface de usuário, treinamento e suporte, proteção de dados, custo, suporte e manutenção, adaptabilidade, avaliações e reputação, feedback de clientes, histórico, funcionalidades avançadas, análise de dados e relatórios, inteligência artificial e automação, certificações, mobilidade e acesso remoto, roadmap e Inovação.

Il faut premièrement que le cahier des charges soient bien établie. L'outil doit s'intégrer avec les différents logiciels utilisés dans l'entreprise. Un accompagnement de l'éditeur pour répondre aux besoins des collaborateurs et à la formation sur l'outil et avant tout de l'honnêteté sur les possibilités de l'outil proposé.

É sempre importante deixar claro suas expectativas com o provedor, assim ele sabe se consegue te atender, ou não. Observe bem o que precisa e qual o nível da sua equipe, é necessário mapear todo o processo para um resultado assertivo, sem dispersão.

Es importante que el software pueda integrarse sin problemas con otros sistemas que ya estén en uso en tu empresa, como sistemas ERP, CRM o sistemas de gestión de almacenes (WMS). La interoperabilidad puede mejorar la eficiencia y la precisión de los procesos.

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Look for a software provider that offers seamless integration with your existing systems and software applications, such as ERP (Enterprise Resource Planning) systems, CRM (Customer Relationship Management) software, and e-commerce platforms. Consider solutions like Descartes Logistics Management, Magaya Cargo System, and HighJump

In my experience, the integration of logistics software with existing systems is a critical factor for operational success. It's not just about the ease of transition; it's about ensuring that the new software enhances the existing processes without causing disruptions. I've seen that seamless integration leads to better data management, which in turn supports strategic decision-making and can provide a competitive edge in the logistics and material handling industry.

A limitação de integração com os sistemas existentes na empresa e outros softwares e aplicativos que são destaque no mercado, limitam as possibilidades e oportunidades de crescimento em IoT e monitoramento.

Before choosing for one or another software, is important to see the daily use of the software at the field. Contacting another companies using the same software may help on the decision and might avoid future issues. When you are able to see the software working, you might foresee some special situations in practice and avoid choosing a non-functional software because the company told you it might works.

Investiga la reputación y la experiencia del proveedor en la industria logística. Busca reseñas de clientes, referencias y casos de éxito para evaluar su historial de entrega y satisfacción del cliente.

Choose a reliable and reputable software provider with a proven track record of delivering high-quality solutions and excellent customer support. Some reliable providers include MercuryGate, Manhattan Associates, and C.H. Robinson’s TMC (Transportation Management System).

Mas allá de la relación comercial, el proveedor en este caso debe ser un aliado que nos garantice soluciones cuando se presenten problemas, pero también debemos recordar que con la pandemia quedo demostrado que debenos tener un plan b, c, d y todos los que sean necesarios según el escenario, por lo que debemos de contar con mas de 1 proveedor.

Considera no solo el costo inicial del software, sino también los costos continuos, como tarifas de licencia, mantenimiento, actualizaciones y posibles costos ocultos. Calcula el TCO a lo largo del tiempo para evaluar completamente el impacto financiero.

The true cost of logistics software extends beyond the initial price tag. It's crucial to evaluate the total cost of ownership, which includes not only the purchase price but also the long-term costs of operation, updates, and potential scalability needs. A provider that offers a flexible pricing model can significantly reduce financial strain, especially for businesses experiencing rapid growth or fluctuating transaction volumes. Always consider how the software will integrate with existing systems to avoid additional expenses for compatibility solutions.

In my experience, scalability was a key factor during a project where we implemented Oracle Transportation Management (OTM) to streamline our logistics operations. One method we used to assess scalability was conducting a thorough needs analysis. This involved mapping out current logistics processes and projecting future growth scenarios. OTM's modular architecture proved advantageous in this regard. We started with core functionalities like shipment planning and execution, then gradually integrated advanced features. Furthermore, the cloud-based nature of OTM facilitated seamless scalability. OTM’s robust support and continuous updates ensured that the software stayed relevant with the latest industry advancements.

Cuando evalúas la opción de adquirir un software logístico es por qué la razón a que te llevo a ello, es el crecimiento de tu negocio, por lo que tu proveedor debe tener la capacidad de expandir su potencial en base a tu necesidad , es decir que si tu negocio sigue en tendencia de crecimiento, el nivel de transacciones acrecentará el nivel de data , por lo que el proveedor debe tener la infraestructura adecuada para conllevar esto , de lo contrario tendrás que contratar otro y los costos se incrementarían de una manera desmedida . Antes de contratarlo asegúrate que tenga esta capacidad, estas decisiones son importante para tu negocio , ya que esto puede detonar si tu negocio sigue la tendencia a la alta o a la baja.

One method we used to evaluate security was a comprehensive security audit. This involved assessing the provider's compliance with industry standards such as ISO 27001 and GDPR. It provided end-to-end encryption, secure access controls, and regular security updates, ensuring that our logistics data remained protected from unauthorized access. Another critical aspect was the implementation of role-based access controls (RBAC). SAP LBN's continuous monitoring and real-time threat detection capabilities provided an added layer of security. We also focused on ensuring secure data transmission between systems. In summary, when choosing a logistics software provider, it's crucial to prioritize security measures.

Other factors to consider include the software’s user interface and ease of use, mobile accessibility, customization options, training and support services, and any additional features or functionalities that may be beneficial for your business operations. Explore options like Freightview, ShipStation, and Transporeon.

Importante ter como premissa para fechar o negócio o apoio técnico da empresa que desenvolve o software. Sendo possível, o acompanhamento presencial nas primeiras fases é uma grande alavanca para explorar as oportunidades que o software oferece.

In selecting a logistics software provider, it's crucial to consider not only the immediate needs but also the long-term vision of your business. As a Business Development Director with extensive experience in supply chain and logistics, I've learned that the right software must be adaptable to changing market conditions and business growth. It should also offer robust data analytics capabilities to inform strategic decision-making. Additionally, the provider's commitment to continuous innovation and customer support can be a game-changer in maintaining a competitive edge.

Reducción de tiempo en procesos internos. Si hay algo que destacar y considero que es el más importante es el factor tiempo, si un sistema / Software te permite una reducción de tiempo al momento de documentar tus procesos estás del otro lado. Recuerdo haber estado en una empresa logística muy grande y que al momento de usar su software nos tomaba más tiempo solucionar errores e irlo adaptando a las necesidades que requeríamos en ese momento, y como bien dicen “El tiempo es dinero, si lo pierdes jamás volverá”.