What are the top guest feedback and review platforms for hospitality professionals?

Based on recent data, I would recommend the following platforms: - GuestRevu - for detailed guest experience analytics and reputation management - TrustYou - ideal for comprehensive guest feedback management, especially for resorts - Revinate - offering robust online reputation and guest marketing capabilities - Customer Alliance - with custom guest satisfaction surveys and review management - Loopon - perfect for sending out post-stay surveys to guests

Some of the top guest feedback and review platforms for hospitality professionals include SurveyMonkey, Google Forms, and Typeform. These online survey tools allow us to gather valuable feedback directly from guests, enabling us to identify areas for improvement and enhance the overall guest experience.

The top guest feedback and review platforms for hospitality professionals include TripAdvisor, Booking.com, and Google Reviews. These platforms allow guests to share their experiences and provide valuable feedback, which can help improve service quality and reputation. Monitoring and responding to reviews on these platforms is essential for maintaining a positive online presence and attracting future guests.

While Online surveys are a great tool to collect guest feedbacks, many a times we all observe that these surveys are a bit lengthy and not concise enough to collect relevant information to work upon. The idea is to have a very specific, concise and crisp forms which can help you collect actionable insights for the teams to work upon. At the end the reviews are collected not to pat our backs or bash the wrong doers but to enhance both the operational capabilities as well guest experience.

I'm sorry but this question has been raised half dozen times by the AI Q&A. The questions have been answered over and over. There is nothing more to add.

3 of the top guest feedback and review platforms for hospitality professionals are TripAdvisor, Booking.com, and Yelp. These platforms provide valuable insights and opinions from guests, helping professionals improve their services and attract more customers.

Review websites are a great source to hear what your customers have to say about you. Sometimes based on the location and the kind of business, there are some websites which become relevant wherein there are some which may not be that relevant. Websites like TripAdvisor which is a public platform has been the major review collection platform which many hospitality enthusiasts use to post and engage with hotels and guests likewise! Review websites require constant review and engagement from the hotel teams to monitor and record the views of their customers and accordingly work around the issues faced by the guests!

Review websites are essential for hospitality professionals to monitor and manage their online reputation. Here are some of the top review websites in the hospitality industry: TripAdvisor: TripAdvisor is one of the largest and most influential travel review websites. It covers hotels, restaurants, attractions, and other travel-related businesses. Managing your presence on TripAdvisor is crucial due to its wide reach and influence. Google Reviews: Google Reviews appear prominently in Google search results and Google Maps listings. Positive reviews can enhance your visibility and credibility, while negative reviews can impact your reputation. Ensure you claim your business listing on Google My Business to manage reviews effectively.

O texto destaca a importância da revisão de sites como uma ferramenta essencial na gestão da reputação de estabelecimentos na era digital. Ao permitir que os clientes compartilhem suas experiências de forma pública, essas plataformas oferecem uma oportunidade valiosa para os proprietários monitorarem e responderem às avaliações, demonstrando um compromisso com a satisfação do cliente. A abordagem sugerida de interagir diplomaticamente com os revisores e utilizar seus insights para melhorar as operações é fundamental para garantir um ambiente de hospitalidade que atenda às expectativas dos clientes.

I find that nowadays people will search for reviews before going to most places. People work hard for their money and want to ensure that they are spending it wisely. Therefore, I would say TripAdvisor is the number one. Google reviews is also massive as many people from all demographics use Google. And the more positive reviews pushes your business higher meaning more views concluding in great public reputation and more visits

Hoje as mídias sociais se tornaram um canal muito intenso nas relações entre hotéis e hóspedes. Por isso atualmente é muito importante ter uma rede ativa e bem gerenciada com foco n qualidade do material apresentado e na relação com seus seguidores. Para fins de avaliação podemos destacar hoje o TripAdvisor, a Booking.com (com a vantagem de apenas hóspedes que verdadeiramente usaram seus serviços podem te avaliar), o Google Maps e o Google Reviews, a Expedia e Hotels.com, além é claro de Facebook, Twitter (hoje X), Instagram e LinkedIn que também podem ser usadas para compartilhar experiências de hospedagem e deixar comentários sobre hotéis.

Several platforms are popular for gathering guest feedback and reviews in the hospitality industry: 1.TripAdvisor:One of the largest travel platforms, TripAdvisor allows guests to leave reviews and ratings for accommodations, restaurants, and attractions. 2.Booking.com:This popular booking platform also collects guest reviews, which can influence future bookings. Properties are rated based on cleanliness, comfort, location, facilities, staff, and value for money. 3.Google Reviews:Many guests leave reviews directly on Google Maps or Google Search after visiting a hotel, restaurant, or other hospitality establishment. 4.Facebook: Hospitality businesses often have a Facebook page where guests can leave reviews and recommendations etc.

Social media is massive. Any free marketing tool is a major positive for any business. It allows you to connect with customers dusk till dawn and also allows you to post direct materials that will encourage more business, including but not limited to, beautiful pictures/ captivating videos & reels. Its also lets you measure demographic/ popular times to post and displays which posts get the most customer interaction which is incredible analytically for planning business growth strategies. The only downside I would say to social media is it does become about popularity, likes, followers when some of the best service providers may not have these things. Also followers/ likes can be disingenuous with many entrapenuers buying them.

O texto destaca a importância das redes sociais na gestão da imagem de uma marca na indústria hoteleira. Ao monitorar atentamente essas plataformas, os hotéis podem obter insights valiosos sobre a opinião dos hóspedes em tempo real. Além disso, ao responder prontamente às menções e mensagens diretas, as marcas podem demonstrar seu compromisso com o serviço ao cliente e construir relacionamentos sólidos com os clientes. As redes sociais não são apenas um meio de comunicação, mas também uma ferramenta poderosa para cultivar defensores da marca, transformando os hóspedes em promotores entusiasmados do estabelecimento.

Social media plays a significant role in shaping the online presence and reputation of hospitality professionals. Here are some key social media platforms and how they can be utilized in the hospitality industry: Facebook: Facebook is a versatile platform where hospitality professionals can engage with customers, share updates, and showcase their property's amenities and services. Creating a Facebook Business Page allows you to interact with guests, respond to inquiries, and share content such as photos, videos, and promotions. Instagram: Instagram is a visually-oriented platform ideal for showcasing the aesthetics of your property, including stunning photos of rooms, amenities, and dining options.

Feedback apps can streamline the process of collecting guest feedback in the hospitality industry. Here are some popular feedback apps used by hospitality professionals: GuestRevu: GuestRevu is a feedback platform designed specifically for the hospitality industry. It allows guests to provide feedback via email, SMS, or tablet, and provides actionable insights to improve guest satisfaction. Medallia: Medallia offers a comprehensive feedback management solution for businesses, including those in the hospitality sector. It collects feedback through multiple channels and provides analytics to help businesses understand guest sentiment and trends.

Tout a fait!! Et permet egalement de fideliser une clientele satisfaite...creer une base des donnees et en faire des "repeaters"!!! Avec l'evolution techno , cette methode simplifie Les taches quotidiennes et pourrait etre utile sur l'utilisation de IA. Mais le plus,c'est son accessibilite par la clientele, n'importe ou et a tout moment!!

O uso de aplicativos de feedback em tablets ou smartphones é uma estratégia inteligente para capturar opiniões dos hóspedes em tempo real dentro de estabelecimentos. Ao posicionar esses aplicativos de forma estratégica, é possível solicitar avaliações sobre serviços ou comodidades específicas, permitindo uma personalização que atenda às necessidades do local. A imediatez desse método não apenas aumenta as taxas de resposta, mas também proporciona um fluxo constante de feedback, possibilitando o monitoramento próximo dos níveis de satisfação dos hóspedes. Essa abordagem permite uma gestão mais ágil e eficaz da qualidade dos serviços oferecidos, contribuindo para uma experiência mais satisfatória para os clientes.

Sending thoughtful follow-up emails after a guest's stay is my preferred method, especially in resorts where tailored experiences matter. It thanks guests for their business and gathers vital feedback. Personalizing each email shows genuine appreciation and encourages feedback. This approach fosters value and ongoing communication, strengthening the guest-property bond. Email follow-ups elevate loyalty, generating repeat and word-of-mouth business. Embracing this strategy leaves lasting impressions with guests.

O texto destaca a importância dos acompanhamentos por e-mail após a estadia de um hóspede como uma estratégia eficaz para demonstrar apreço pelo negócio e solicitar feedback. A personalização desses e-mails é destacada como uma maneira de fazer com que os hóspedes se sintam valorizados, aumentando a probabilidade de eles compartilharem suas opiniões. Além disso, ressalta-se que os acompanhamentos por e-mail podem facilitar a manutenção de um diálogo contínuo com os hóspedes, o que pode levar a uma maior lealdade e repetição de negócios. Essa abordagem mostra um compromisso com a satisfação do cliente e a melhoria contínua dos serviços oferecidos.

Email follow-ups are a valuable tool for hospitality professionals to gather feedback, build relationships with guests, and encourage repeat business. Here's how to create effective email follow-ups: Timely Sending: Send the follow-up email shortly after the guest's stay, ideally within 24 to 48 hours. This ensures that their experience is still fresh in their minds. Personalization: Address the guest by name and personalize the email content based on their stay. Reference specific details such as their check-in date, room type, or any special requests they made during their stay.

I have recently recieved a follow up email after staying in a hotel and thought that it was a very nice touch. It also allowed me to reflect on the positives of the stay and reminded me to leave a review. It is especially effective if you include where consumers can leave a review. Or a loyalty incentive to encourage repeat business such as a discount off the next visit or reminding them if they stay a certain number of times they get an incentive.

Management systems are essential for streamlining operations and enhancing efficiency in the hospitality industry. Here are some key management systems commonly used in hospitality: Property Management System (PMS): A PMS is a software solution used to manage front-office operations such as reservations, check-ins, check-outs, room assignments, billing, and guest communication. It helps hotels and other accommodations automate processes and improve guest experiences. Customer Relationship Management (CRM): A CRM system helps hospitality businesses manage interactions with current and potential guests.

O texto destaca a importância dos sistemas de gerenciamento de feedback para as empresas, especialmente aquelas no setor de hospitalidade. Esses sistemas permitem a coleta de dados de várias fontes, como pesquisas, sites de revisão e mídias sociais, oferecendo uma visão abrangente do feedback dos hóspedes. Ao integrar esses sistemas em suas operações, as empresas podem analisar o feedback de forma mais eficiente e tomar decisões informadas para melhorar a experiência do cliente. Isso mostra como a tecnologia pode ser uma aliada poderosa na gestão e no aprimoramento contínuo dos serviços oferecidos.

While its great to engage with your guests post check out and request for their feedbacks and opinions. One of the aspects which is overlooked many a times is the responses given to these feedbacks or reviews. For brands, there are brand standards however, when it comes to smaller establishments or non branded hotels, things get really messy sometimes. Ensure the uniformity in the tone, vocabulary and the overall response body. Always ensure that the tone of the response should be both respectful and professional. Do not let the harshness of the feedback decide the tone of your response.

Its important to have guest stays, services and facilities availed experiences and feedback with regularity First and foremost managers need to empower and encourage shop floor staff to communicate feedback to them on daily basis. This is all encompassing and proactive The booking portals from where bookings would have originated like Booking.com, Agoda, MakemyTrip.com and the like are source of guest stay feedback. Social media platform like X ( twitter ), FB, Instagram should be tracked and kept a keen eye on Apps like GuestRevu and Loopon are good for post check out mailer preformatted questionnaire response feebacks Its important that all feedbacks and responses must be replied to - ideally personalised. Better image and SEO