You have a dissatisfied customer at your small business. How can you transform them into a brand advocate?
Every small business will face unhappy customers, but how you respond can turn them into powerful brand advocates. Here's your game plan:
- Listen actively and empathize. Show genuine concern for their issue.
- Resolve their problem swiftly and exceed expectations with your solution.
- Follow up to ensure satisfaction and invite them to share their positive experience.
How do you flip the script with dissatisfied customers? Engage with your thoughts.
You have a dissatisfied customer at your small business. How can you transform them into a brand advocate?
Every small business will face unhappy customers, but how you respond can turn them into powerful brand advocates. Here's your game plan:
- Listen actively and empathize. Show genuine concern for their issue.
- Resolve their problem swiftly and exceed expectations with your solution.
- Follow up to ensure satisfaction and invite them to share their positive experience.
How do you flip the script with dissatisfied customers? Engage with your thoughts.
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