Your team is in the middle of a heated conflict. What's the best way to manage it?

Breakout the whiteboards and several different color markers. Use the 1st whiteboard until full, extensively, capturing all ideas and discussions. Then, carefully select the most viable solutions to transfer to 2nd. Erase 1st whiteboard & repeat. Have a hand-writing test before starting process in order to choose teammate best suited to man the boards.

Penso que em uma situação de conflito, a primeira coisa a se fazer é ter uma escuta ativa de ambos os lados, de forma genuína, sem se ater às pessoas, mas nos fatos. Mediante isso, fazer perguntas reflexivas, que levem a todos a refletir sobre a melhor solução. Um mediador não deve tomar "partido", deve compreender o problema para focar a energia de todos na eficácia e eficiência da resolução do problema.

I would start by understanding both sides, individually to start with: why it happening, what are the facts ... the consequences for them and the other side. And then setting up a series of 2-4 sessions (safe environment for all) toward sharing (gaining a common understanding) the what, how and why its happens, under rules of respect and understanding and sharing feelings as well as having open, honest and yes difficult conversations, all toward one common goal.

Address Emotions First: Acknowledge the emotions involved and create a safe space for everyone to express their feelings without judgment. Encourage active listening and validate each person's perspective to ensure they feel heard and understood.

Use playful ways to address the situation. Lego Serious Play is a wonderful way to do this. Using metaphors (building models) is giving people a safe space where people can dis-associate themselves from the situation and still tell their story and show their perspective, everyone is being heard without judgment...it is extremely powerful in such situations.

Identify the Root Cause: Facilitate a discussion to uncover the underlying issues fueling the conflict. Encourage team members to articulate their concerns and interests openly, and work together to identify common ground and shared goals.

Je nach Situation kann ein direktiver, coachingorientierter oder mediativer Führungsstil angebracht sein. Bei hitzigen Konflikten hilft oft ein mediativer Ansatz, bei dem Sie als neutraler Vermittler agieren. Fördern Sie eine Kultur der Offenheit und des Respekts, um konstruktive Lösungen zu ermöglichen.

As the leader, remain calm and composed to set a positive tone for the resolution process. Avoid taking sides or showing favoritism to any party involved. Your neutrality will help create a safe space for open dialogue. Actively listen to each team member's perspective without interruption or judgment. Encourage them to express their feelings and concerns openly, ensuring that everyone feels heard and validated.

In the midst of a heated conflict within the team, swift and effective management is crucial. First, diffuse tensions by facilitating open dialogue in a neutral environment. Encourage each party to express their perspectives calmly and listen attentively. Identify common ground and areas of misunderstanding. Then, collaboratively devise solutions that address underlying concerns. Ensure all voices are heard and validate emotions while maintaining focus on finding a resolution. Implement clear communication protocols moving forward to prevent similar conflicts. Finally, foster a supportive and respectful team culture that values constructive conflict resolution and mutual understanding.

Facilitate Constructive Dialogue: Guide the conversation towards finding mutually acceptable solutions. Encourage brainstorming and collaborative problem-solving techniques to generate ideas for resolving the conflict. Emphasize the importance of respectful communication and encourage empathy and understanding among team members.

Schaffen Sie einen sicheren Raum für offene Gespräche. Ermuntern Sie jedes Teammitglied, seine Perspektive ohne Unterbrechung zu teilen. Nutzen Sie aktives Zuhören, um Verständnis zu vertiefen. Fragen Sie nach Bedürfnissen und Wünschen, um gemeinsame Ziele zu identifizieren. Vermeiden Sie Schuldzuweisungen.

Once a resolution is reached, clarify the agreed-upon actions and responsibilities for each team member moving forward. Set clear expectations and timelines to ensure accountability and follow-through. Follow up with the team periodically to monitor progress and provide additional support as needed. Offer guidance and coaching to help team members navigate any lingering issues or challenges.

Establish Ground Rules: Set clear ground rules for communication and behavior during the conflict resolution process. Encourage respectful language, active listening, and a focus on finding solutions rather than assigning blame. Ensure that everyone adheres to the agreed-upon guidelines to maintain a productive and respectful dialogue.

Primero, es importante identificar los temas específicos que están generando el debate y asegurarse de que todos los miembros del equipo estén de acuerdo en cuáles son estos asuntos clave. Luego, es fundamental definir claramente cada perspectiva planteada y comenzar el proceso de negociación buscando puntos de conexión y valorando aspectos externos que puedan influir en la decisión. Segundo, es crucial abordar la emocionalidad del conflicto y detectar cualquier sesgo que haya podido afectar la toma de decisiones y la comunicación. Limpiar estas emociones y detectar posibles obstáculos en la claridad y objetividad son pasos cruciales para resolver el conflicto de manera efectiva y avanzar como equipo hacia soluciones consensuadas.

Fördern Sie die Selbstreflexion und das Verständnis für die Perspektiven anderer. Ermutigen Sie zur Entwicklung von Empathie und gemeinsamen Lösungen. Stärken Sie die Teamresilienz durch positive Bestärkung und Anerkennung von Fortschritten. Setzen Sie klare Ziele für die Zusammenarbeit und den Umgang mit zukünftigen Konflikten.

Here's how I would approach it: If the conflict interferes with work and becomes personal, it's time to intervene. I would then create a safe space for communication, where all team members feel comfortable expressing their concerns without fear of retribution. It's important to be impartial. Next, I would guide the team to focus on the problem, not the personalities involved. I would help the team members to understand each other's perspectives and find common ground. Throughout the process, I would emphasize the importance of listening actively, communicating clearly, and respecting each other. Remember, the goal is not to eliminate conflict entirely but to manage it in a productive and constructive way for the team.

Identify common goals or interests that all team members share. Emphasize the importance of working together towards a shared objective and highlight the benefits of resolving the conflict collaboratively. Clarify any misunderstandings or miscommunications that may have fueled the conflict. Encourage team members to seek clarification from each other to ensure mutual understanding.

Seek Mediation if Necessary: If the conflict persists or escalates despite your efforts to facilitate resolution, consider bringing in a neutral third party to mediate the discussion. A trained mediator can help facilitate communication, manage emotions, and guide the team towards a mutually acceptable resolution.

Para gerenciar um conflito na equipe, mantenha a calma, ouça todas as partes, identifique as causas e promova o diálogo construtivo em busca de soluções colaborativas. Estabeleça limites e, após resolver o conflito, promova a reconciliação e aprenda com a experiência para evitar conflitos futuros. Isso requer habilidades de comunicação, empatia e resolução de problemas.

Berücksichtigen Sie die langfristigen Auswirkungen von Entscheidungen auf das Teamklima. Achten Sie auf eine kontinuierliche Kommunikation und Feedback sowie Feedforward. Seien Sie sich Ihrer eigenen Rolle und Ihres Einflusses als Führungskraft bewusst. Nutzen Sie externe Ressourcen und Beratung bei Bedarf. Pflegen Sie eine Kultur der kontinuierlichen Verbesserung und des Lernens.