No-blame culture is essential for a high-performing IT department. Mistakes and accidents are inevitable in technology. Accept this reality and focus on solutions to allow momentum and growth. Training is a foundation. But removing the fear of failure ensures an environment where innovation thrives and skyrockets productivity. Remember: Recognition motivates many team members more than monetary rewards. Take time to understand what drives each individual on your team. Open collaboration and inclusive brainstorming sessions help team members value each other's strengths, naturally dissolving any perceived favoritism. When your team sets new benchmarks, share these wins at conferences. Lifting others up elevates the entire industry.

To help IT team keep up with automation: Key Points- Get the team involved early: Make sure team part of the planning of the process so team understand the goals. Provide the right training: Ensuring the team have the skills they need to work with new tools. Roll things out slowly: Don’t automate everything at once, gradually introduce new systems. Monitor and support: Have tools in place to spot issues fast and help when needed. Encourage teamwork: Make sure IT collaborates with other departments to understand what needed. Keep things documented: Make sure everything is easy to troubleshoot and understand.

• Up-skilling: Keep the team updated on new automation tools and best practices (e.g., Engaging in events). • Foster Collaboration: Work closely with other teams (e.g., Ops, HR) to understand their needs and identify automation opportunities. • Prioritize Projects: Start with simple, high-impact tasks, then scale to more complex processes. • Monitoring: Set up an alert system to monitor, reduce manual oversight, maintain proper documentation, and troubleshoot issues efficiently. • Agility and Innovation: Adopt agile practices to stay flexible, adapt quickly, and see automation as an opportunity to innovate. • Human Expertise: Ensure the team continues to apply critical thinking and expertise alongside automation to solve complex problems.

To ensure the IT team keeps up with automation efforts : I prioritize continuous learning through targeted training programs and certifications. I foster close collaboration between operations and IT, ensuring clear communication of business needs. By implementing agile methodologies, we adapt quickly to changes, resolve issues proactively, and optimize workflows. Additionally, I encourage the use of low-code/no-code tools where feasible to reduce dependency on complex coding. Regular feedback loops and performance monitoring further enhance the team’s efficiency in maintaining and scaling automation initiatives.

L’évolution des outils numériques et des besoins des équipe suivent une règle logarithmique, de cette manière on se rend compte que l’IA et les outils nocode permettent de répondre de plus en plus vites au besoins des équipes. Même si on s’appercoient que dans le temps, l’évolution des outils et solutions vont plus vite que les besoins des équipes. Pour assurer la meilleure évolution possible, la chose la plus simple mettre à en place se sont des arêtes sensibilisations, de découvertes et de tests.