You’re a call center agent who’s tired of background noise. What’s the best headset for you?

1 Noise reduction vs. noise cancellation

The first thing you need to understand is the difference between noise reduction and noise cancellation. Noise reduction is a passive feature that blocks some of the external noise by creating a physical barrier between your ears and the source of the noise. Noise cancellation is an active feature that uses a microphone and a processor to create an opposite sound wave that cancels out the external noise. Noise reduction is usually cheaper and simpler, but noise cancellation is more effective and advanced.

2 Wired vs. wireless

The next thing you need to consider is whether you want a wired or a wireless headset. Wired headsets are more reliable and don't require charging, but they can limit your mobility and get tangled. Wireless headsets are more convenient and flexible, but they can run out of battery and have connectivity issues. The choice depends on your personal preference and work style. If you need to move around a lot, a wireless headset might be better for you. If you want to avoid any interruptions or hassles, a wired headset might be more suitable.

3 Mono vs. stereo

Another factor you need to think about is whether you want a mono or a stereo headset. Mono headsets have one earpiece and one microphone, while stereo headsets have two earpieces and one or two microphones. Mono headsets are more lightweight and allow you to hear your surroundings, but they can be less immersive and balanced. Stereo headsets are more comfortable and provide a richer sound quality, but they can be heavier and isolate you from your environment. The decision depends on your comfort level and sound preference. If you want to focus on your calls and enjoy a fuller sound, a stereo headset might be the best option for you. If you want to stay alert and aware of what's going on around you, a mono headset might be more appropriate.

4 Comfort and durability

Of course, you also need to pay attention to the comfort and durability of your headset. You don't want to wear a headset that hurts your ears, head, or neck after a few hours of use. You also don't want to buy a headset that breaks down easily or wears out quickly. That's why you need to look for a headset that has a good fit, a soft cushion, an adjustable headband, and a sturdy material. You can also check the reviews and ratings of other users to see how they rate the comfort and durability of different headsets.

5 Features and price

Finally, you need to compare the features and price of various headsets. You might want a headset that has some extra features, such as a mute button, a volume control, a voice assistant, or a noise-canceling microphone. These features can make your work easier and more efficient, but they can also increase the cost of your headset. You need to balance your needs and your budget and find a headset that offers the best value for your money. You can also look for discounts, deals, or warranties to save some cash and get some protection.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?