Show you care about their situation Explain that rushing could lead to bigger problems Set Clear Expectations Explain that proper diagnosis is crucial for effective repair Outline the basic diagnostic steps needed Provide an estimated timeline Highlight potential risks of skipping steps Propose a Balanced Approach Offer to prioritize their case within reason Suggest a preliminary quick check for obvious issues Explain that thorough diagnosis protects their investment Present options when possible Follow Standard Procedure While Being Efficient Document the reported issues Perform systematic troubleshooting Keep client updated on progress Don't skip critical steps Educate the Client Explain what you're doing and why done

If the issue can't be resolved quickly provide a spare device with essential resources while the main computer is worked on. If damages are bad enough move data to a new computer and warranty the broken one. If there isn't warranty then its time to follow a replacement cycle.

1. Assess the Problem: Listen to the Client: Understand the symptoms by gathering details. Quick Visual Check: Look for visible issues such as power problems, loose connections, or unusual sounds. 2. Run Diagnostic Tests: Use built-in diagnostic tools (BIOS/UEFI, OS utilities) to perform a quick hardware check. Tools like MemTest86 and CrystalDiskInfo can help identify problems. 3. Isolate the Fault: Check Key Components: Start with the power supply, RAM, and storage devices. Identify Faulty Hardware: Narrow down the issue to specific parts (e.g., motherboard, GPU).

1. gather all the details from the client 2. check visual if remote access give a step by step procedure with clear instruction (having a remote view will help a lot) 3. run diagnostics 4. log the hardware response of the certain unit 5.if not working try to restart and re plug the unit 6. if still not working file a ticket

Sometimes you don’t have parts in your pocket so you physically cannot carry out the repair quickly.. make the customer aware in some cases it is a quick fix whereby the issue is easily tackled for example a replacement battery if the battery does not hold charge. In all cases dont bend over just because someone says so, be clear, be concise and make sure they pay for your time and expertise if not they can whistle