If the issue can't be resolved quickly provide a spare device with essential resources while the main computer is worked on. If damages are bad enough move data to a new computer and warranty the broken one. If there isn't warranty then its time to follow a replacement cycle.

1. Assess the Problem: Listen to the Client: Understand the symptoms by gathering details. Quick Visual Check: Look for visible issues such as power problems, loose connections, or unusual sounds. 2. Run Diagnostic Tests: Use built-in diagnostic tools (BIOS/UEFI, OS utilities) to perform a quick hardware check. Tools like MemTest86 and CrystalDiskInfo can help identify problems. 3. Isolate the Fault: Check Key Components: Start with the power supply, RAM, and storage devices. Identify Faulty Hardware: Narrow down the issue to specific parts (e.g., motherboard, GPU).

1. gather all the details from the client 2. check visual if remote access give a step by step procedure with clear instruction (having a remote view will help a lot) 3. run diagnostics 4. log the hardware response of the certain unit 5.if not working try to restart and re plug the unit 6. if still not working file a ticket