I would reply to the reviews. I would express my desire to change their minds about the company and seek to understand why they gave the negative review. I would give them my direct contact information and urge them to contact me for a resolution. I would then promote to satisfied customers to give us a good review to try and combat the negative rating.

I will take up negative feedback seriously. Resolve all issues ensure personalized service to all the Guests .make their stay memorable some add on to amminites. Quick n efficient service

I would make sure to fully advertise that premises are under new management/ownership,Spruce/repair/beautify premises as needed so it looks presentable and address any online reviews by advise that there is a new sheriff in town so to speak and you compromise to make things better.

Thank you for reviewing property number 0000 I 971 in Phoenix, Arizona. I have notified the departments involved with your areas of concern, and I will get back to you with property update within 24 hours. Is this a property you have interest in renting? Can I have one of our leasing team members contact you? Thank you for reporting your finds. We at RMR Properties value your feedback, and we strive to have a diverse selection of property rentals to fit our customers needs.

The first thing is to find out why you are getting negative reviews. Internal feedback such as surveys will find that answer. Use a quality survey so that you have data to be able to dial in on the specific issues in your property. Then make a plan to resolve those issues, COMMUNICATE the steps your team is taking to resolve them with all residents, and respond to any survey respondents that have requsted to be reached out to. Once progress is made to improve the resident experience, use a reputation partner to generate new reviews. Asking after surveys is a great option, or asking after positive experiences (resident event, completed work order, new resident move-in). Always respond to ALL reviews quickly and professionally.