Reach out to clients as soon as you anticipate a delay or once you know one has occurred. Be transparent about the reasons for the delay and provide a realistic timeline for when the issue will be resolved. Keep clients informed about the status of the transaction, even if there’s no new information. Regular updates reassure clients that you’re actively working on the issue and help prevent frustration from silence. If possible, offer alternative solutions or workarounds while the transaction is delayed. Share the steps you’re taking to resolve the issue, including working with payment processors or internal teams. Demonstrating that you’re actively trying to fix the problem can help clients stay patient and understanding.

ABC-> Acceptance, Balance & Communication! First and foremost thing you should Accept the delay without any argument, try to Balance the situation and most importantly crystal clear Communication! Keep stakeholders in every single feedback loop, keep realistic approach with honesty which will definitely help to afloat trust. Once you wins this situation retrospect the process and again keep stakeholders involved about the improvement to avoid such delays in future!

Interesting topic and not a one shoe fits all type solution, in my view. Every business based on their demographic, climate, regional presence and services must approach delays with a custom approach. All these business factors require individual attention to enure clarity, calmness and continuity in operations and indeed client relations. Whether it's funding issues, costing overlays or other transactional delays, a balanced and ethical standard should be basis of any standard.

Don’t wait for the client to reach out. Inform them as soon as you become aware of the delay and Acknowledg the situation shows transparency and commitment to resolving the issue.