This is not the time to delegate. Communication with the resident should be in person, clear, concise, and leave absolutely no question about how you intend to resolve all their concerns. Knowing contractor strengths and weaknesses will also help pair the best match up for success. Maintain high standards always and follow through to completion.

Leveraging technology can greatly facilitate the process. Utilize mobile apps or online platforms to track repair progress, share updates, and receive real-time feedback from tenants. This not only enhances transparency but also enables data-driven decision-making to optimize repair workflows and minimize disruptions.

In the past: I booked in contractors to my personal diary, so I would know exactly who's attending, but overall generally you just have to stay on top of it and also tell the contractor, if you keep missing me around in timing you will stop using them for all future works.

I find that when you build rapport with contractors up front. When we do receive an emergency call from tenant, these contractors understand the needs of management company. The contractors have already received and agreed to a timeline, necessary repair procedures, and most importantly cost list before any emergency event has occurs.

Faça reuniões de alinhamento para mostrar a evolução das manutenções, tipo apresentando um cronograma, com datas, sendo que esse cronograma seja atualizado todos os dias e o status enviado a todos os envolvidos.