To earn the trust of skeptical stakeholders, I would focus on clear communication and data-driven insights. I’d share the roadmap with transparency, explaining the rationale behind each priority and how it aligns with both user needs and business goals. Regular updates on progress, metrics, and any adjustments based on real-world feedback will show responsiveness and accountability. By demonstrating a strong understanding of both customer pain points and strategic objectives, I aim to build confidence in our approach and long-term vision.

Earning trust? Phew! 1️⃣ Skeptical about value: empower them with data 2️⃣ Skeptical about usability: conduct user testing, provide prototypes 3️⃣ Skeptical about feasibility: share a POC 4️⃣ Skeptical about viability: test riskiest assumptions upfront 5️⃣ Skeptical about timeline: conduct timely demos 6️⃣ Skeptical about ways of working: invite them to be partners, not just stakeholders 7️⃣ Skeptical about your competence: let results speak for themselves 😎

Skepticism arises from timeline , ability to deliver , value of what is being delivered. These three things need to be broken down into components and explained. Why is this on roadmap and for who, how do we measure if it's going to be useful and what data we used to get it there. Timeline show that we have the capacity and understanding of what is needed to deliver and ability meaning we have the right resources to do so. If each of these components are addressed then the skepticism is debunked through data.

Start by being transparent about the roadmap’s goals and timelines, acknowledging any risks and challenges honestly. Explain how each part of the roadmap ties back to our customers needs and the company’s long-term vision. By sharing data, user feedback and any early results that show positive trends, I’ll help them see that our approach is informed and strategic. Also stay open to their input, showing that their concerns are valid and valued, which can help us refine the plan together and create a sense of shared ownership.

To build trust and show value as a Knowledge Manager and IT Portal Owner, I would start by proposing a roadmap to be discussed and approved with stakeholders. I will also propose suitable KPIs to measure the effectiveness of the objectives outlined in the roadmap. Once aligned, I would ensure regular updates on reports, share KPI results, and provide clear analyses. I would highlight actions taken based on these analyses to show continuous improvement. This keeps stakeholders informed, demonstrates transparency, and shows commitment to better performance and achieving business goals.