It’s important to strike a balance between empathy and maintaining control of the process. First, I start by creating a comfortable environment, ensuring the candidate feels at ease and valued. I listen actively, acknowledging their responses and showing genuine interest in their experiences. At the same time, I stay focused on the structure of the interview, guiding the conversation to ensure all key topics are covered. I ask thoughtful, open-ended questions to encourage the candidate to share their insights while keeping the interview on track. By being respectful and engaging, we can create a positive experience for the candidate while also making sure the interview serves its purpose.

By balancing active listening with time management - interviews are ment to learn both the professional and personality of the candidate, otherwise the interviewer leaves the interview not feeling fully sure of the candidate either way. Remember as the interviewer to keep the interview conversational but moving along to hit on the important topics.

I often conduct interviews for senior roles, where candidates usually exhibit high self-confidence. However, some candidates may be anxious. To show empathy and create a welcoming environment, I start with light conversation, welcoming them and acknowledging their nerves. I then move on to softball questions like, "What do you enjoy most in your current role?" This helps candidates feel at ease before transitioning to in-depth questions. I show empathy and maintain control through active listening, maintaining eye contact, and using phrases like "That’s a great example." Additionally, summarizing key points shows engagement and makes candidates feel valued and respected.

It is very important to ask questions that encourage the candidate to share their experiences and feelings. This allows them to express themselves more fully and provides you with insights into their personality. If a candidate seems nervous or anxious, offer reassurance and support.

I always say that interviews should not be used as platforms to catch people out. The fact that you're conducting the interview with the candidate means that you see some potential in them. I've attended an interview where the interviewer asked me to switch off the camera after the introductions. This gesture on its own contributed significantly to my confidence and the manner in which I was able to sell myself. It also showed me the kind of environment I would be working in, a safe and trusting environment, which made me even eager to join the team. What we need to remember is tht interviews seldom give us an accurate indication of a candidate's capabilities, not everyone is able to sell themselves especially under stressful situations.