Vous gérez un restaurant très fréquenté pendant les heures de pointe. Comment gardez-vous vos nouveaux employés motivés et engagés ?

Important notes: 1. Clear communication 2. Recognize efforts 3. Rotate tasks 4. Breaks 5. Incentives 6. Create positive atmosphere 7. Feedback loop 8. Trainings & Briefings 9. Celebrate successes

We need to give the sample for our new staff, how to work properly with the team, how to enganged with the team and how to give good atmosphere. They will easy to learn from the sample, so just be a roll model for them.

Make sure they are focused on the task at hand…if you have proper training they will have the tools to succeed during peak period… keep organized and hustling, if you lead by example they will follow… also give productive feedback at the end of the shift so they can learn from the night’s challenges and hopefully improve their performance the next time they work … always keep learning

Communication is key! Inclusion and reinforcement of their role! Continually offer assistance if needed. Always encourage their own level of skill so they complete tasks giving them confidence to successfully complete their shift! Work as a team around the new staff member to show them how you manage and operate with all staff! Enjoy your work environment and pass that on!

It starts with a meeting before the shift hits its peak. Get everyone hyped and excited for whats to come. Go over any specials or any potential hiccups that might arise during the shift. Then make yourself available. Available to the guests, available to your staff, available to the business. Be engaged and your staff will be engaged.

Regularly acknowledge and praise new staff members for their hard work, attention to detail, and contributions to the team. This can be done through: * Verbal recognition: "Great job on handling that table!" * Written notes: Leave a kind message on their break room whiteboard or a sticky note on their station. * Public recognition: Announce their achievements during pre-shift meetings or team huddles.

Regular feedback on their performance is another key element in this process. Constructive feedback not only helps them stay on track but also makes them feel valued as part of the team. This ongoing dialogue ensures that they are aware of their progress, areas for improvement, and how they contribute to the overall success of the restaurant. Over time, this consistent support and guidance can lead to higher job satisfaction, better performance, and a stronger team dynamic.

Adequate Training is crucial for the whole process, knows how to do every single thing, know the steps, the simple and the complex, will lead you to succeed and create a higher level of satisfaction

Incorporating role-playing scenarios and shadowing experienced staff into the training program can significantly enhance their readiness for the realities of the job. Role-playing allows them to practice responses to common challenges in a controlled environment, while shadowing offers them a firsthand look at how seasoned employees manage their responsibilities. This hands-on experience is invaluable in bridging the gap between theory and practice.

Emphasizing teamwork is key to creating a environment where new staff can thrive. In a workplace fostering a strong sense of collaboration is essential for both individual and collective success. By promoting teamwork, you lay the groundwork for a culture where employees feel connected, supported, and empowered to perform at their best.

During peak business, it is crucial to monitor how your team is managing what's on their plate. Watch for signs that they indicate whether they are managing their workload or that they are in the weeds. These signs might include visible frustration, snapping at co-workers, inability to communicate their needs, moving inefficiently, or hyperventilating in the walk-in (we've all been there). If one of your team members is starting to crumble, identify quickly where they are experiencing the most pressure and immediately relieve it. Greet their table, get drinks, run food, jump on the line. As a leader, you are there to remove obstacles and support the team during busiest times. In doing so, you will earn trust, respect, and loyalty.

We need to work over the feedback from our team members and from our customers. We need to focus our efforts in things that we have already identified, doing this we are able to adequate the work load and make our execution smooth and profitable