Emotional Intelligence is undoubtedly the key factor towards building long term business relationships with the clients. It has been proven that mere transactional relationship won’t help in fulfilling long term business objectives of any firm. Key aspects include- active listening, being empathetic, non - business discussions on common interests ,problem solving approach, etc can be used to build a rapport with the client. All of these will help to build the trust quotient. Once trust is gained and the client believes that you are suggesting solutions for their problems , it definitely helps for mutually beneficial business scenario and the ownership of delivery is shared equally thus resulting into better and longer business relationships

Como a inteligência emocional pode ajudá-lo a construir um bom relacionamento desde o início com um novo cliente: comece desenvolvendo a habilidade de ouvir atentamente, focando não apenas nas palavras, mas também nos sentimentos e intenções por trás delas. Demonstrar empatia e interesse genuíno logo no início ajuda a construir confiança e abrir portas para uma comunicação honesta. Mantenha a calma em situações difíceis, mostrando-se seguro e receptivo, e adapte sua abordagem ao estilo de comunicação do cliente, respeitando seu ritmo e preferências. Com essas práticas, você mostra ao cliente que se importa com suas necessidades e está comprometido em construir uma relação de sucesso a longo prazo. E lembre-se de sorrir.

Matthew 5:9 says, "Blessed are the peacemakers, for they will be called children of God." Your body language and demeanor should reflect a peace and openness that makes others feel at ease. This approach not only sets a positive tone for the interaction but also aligns with the biblical virtue of being a source of peace and reassurance. 1 Corinthians 9:22b "I have become all things to all people so that by all possible means I might save some." Adapting to the emotional needs and cues of your client can be an effective way of showing that you are attentive and responsive to their unique preferences and concerns as well.

"Emotional intelligence" is a broad term, and I always find it helpful to start by clarifying what it means in a practical sense. In a first meeting with a client, it’s less about having a set formula and more about approaching with genuine curiosity. I pay close attention to both visible and hidden factors that shape the client’s behavior and expectations. This helps me quickly gauge their “operating system” — the underlying values and assumptions guiding their approach to trust. Do they need someone to actively listen or offer clear guidance? Are they naturally trusting, or do they need time to feel comfortable? By reading these cues, I can respond in a way that meets them where they are and fosters an authentic connection.

¡Por supuesto que si! la inteligencia emocional es una gran aliada para crear nuevas relaciones, saludables y perdurables en el tiempo. La experiencia me ha permitido destacar dos competencias claves: empatía y comunicación asertiva. Las personas necesitamos identificarnos y ver en el otro la posibilidad de construir puentes que nos permitan desarrollarnos, tanto personal como profesionalmente. Un diálogo ameno, respetuoso y honesto nos abre la primera puerta más que a ese "cliente" a esa persona, para escuchar su necesidad, o un pedido de ayuda y creo que allí, quienes tenemos la vocación y la pasión por transformar nuevas realidades, debemos valorar la oportunidad y realizar una tarea de acompañamiento y compromiso hacia ese objetivo.