You're struggling to identify employee errors. How can performance evaluations help?
As a call center manager, you want your team to deliver high-quality service to your customers and avoid costly mistakes. But how can you identify and correct the errors that your employees make on the phone or online? One effective way is to conduct regular performance evaluations that measure and improve their skills, knowledge, and behavior. In this article, we'll show you how performance evaluations can help you spot and address employee errors in your call center.