You’re trying to help a client who isn’t taking your advice. What’s the best way to get through to them?

Remember that building effective client relationships is an ongoing process. By combining active listening, empathy, and a collaborative approach, you increase the likelihood of getting through to a client who may initially be resistant to your advice.

I took the effort to comprehend a client's point of view when they weren't open to my advise. I paid close attention to their worries, driving forces, and objectives in an effort to understand them. I was able to build mutual respect and trust by showing a sincere interest in learning about their viewpoint, and this set the stage for further fruitful conversation and cooperation.

Quando um cliente não está seguindo os conselhos oferecidos, a abordagem mais eficaz envolve uma comunicação empática e proativa. É necessário compreender as razões por trás da resistência do cliente, ajustar as recomendações conforme necessário e trabalhar colaborativamente para encontrar soluções personalizadas. Ao cultivar um ambiente de confiança, demonstrar flexibilidade e apresentar argumentos claros e convincentes, é possível promover uma parceria mais efetiva e assegurar que o cliente se sinta compreendido e apoiado em suas decisões.

One of the most significant challenges we encounter is bridging the gap between our expertise and our clients' perspectives. it's crucial to navigate these situations effectively to ensure the best outcomes for all parties involved. We can suggest to you : 1. Dive Deep into the Project or Business, get the data and evidence. 2. Use Empathy and Understanding client perspective. 3. Collaborative Problem Solving, work together with client as partner and sense of ownership shall be growth 4. Educate Based on Standard Knowledge and Experience. 5. Patience and Persistence, then build the trust of your client. 6. Effective Communication.

Understanding client's perspective is imperative as in most cases their one of the reasons for not following an advice could be cost implementations allocated to a newly suggested advice.

Establishing rapport and trust with the client was essential to communicating with them. I took the time and made the effort to establish a good rapport with the client by acting with competence, honesty, and dependability. I gained the client's confidence and credibility by continuously providing value, keeping lines of communication open, and keeping my word. As a result, they were more open to my proposals and advice.

Debemos darle la tranquilidad que entendemos como implementar una gestión estandarizada de riesgos, que sabemos como hacerlo y que empezaremos gradualmente para ir pisando sobre bases firmes, y no vender resultados sin procesos

Since every client is different and may not respond well to generic advise, I customised my message to meet each client's needs, preferences, and communication style. I made my counsel more relevant and persuasive to the customer by framing it in a way that complemented their priorities, objectives, and values. I may make my counsel more likely to be heeded by tailoring my strategy and vocabulary to the client's particular situation and way of thinking.

There is no one size fits all approach; in Risk Management. Of course, the message is to be tailored not only to the Client's style, but as per the need of the SPECIFIC risks being faced by the Organization. Tailored message has more chances to be accepted.

Hay que investigar la industria, sus desafíos, el clima organizacional, su manejo del cambio, cantidad y nivel de los colaboradores, para poder establecer una posibilidad real de ejecución con los recursos disponibles

Serve our message with context. I believe the way we serve our message to a client is tailored by design for gaining the best understanding. Somehow, we are still experiencing a certain challenge while delivering the message. Based on my experience, utilizing a risk-based approach mostly effective to avoid misunderstanding. We could determine the message/s by describing the risk of key resources: time, cost, people; then provide a simplified option with scenario-based proposal for the client's response and approval. The scenarios we could compose are optimistic, pesimistic and/or realistic. Sometimes on the client perspective a single option to take feels like you are too dominating and relatively less-adaptive with their response.

In addition to trust and a clear understanding of the customer's interests, one thing is important: dealing with the customer's arguments and objections as well supported by facts. Scientific studies are usefull.

I aggressively addressed a client's objections and worries when I encountered opposition from them. I paid close attention to their criticisms, acknowledging their points of view, and then addressed their worries with arguments supported by data. I was able to allay their concerns and increase their trust in the counsel I was giving by acknowledging and respecting their worries while simultaneously providing clarification and assurance.

Comprende el espíritu de las objeciones y contrarréstalas abordando la causa raiz, con un discurso lógico y coherente. Ten siempre ejemplos de casos de éxito/fracaso, porque la gestión de riesgos tiene mucho de temporalidad y oportunidad

Validating the clients perspective and understanding is essential to build trust and relationship. I had a project where the client did not want to invest in enhancing the operations to keep up with the evolving demands due to legacy beliefs. I conducted a PESTEL analysis and brought out insights of the external business environment which helped the client understand the changing dynamics of customer engagement. Ultimately after having addressed each of the clients objections, I was able to instil confidence and thereby get results for both.

Validating the clients perspective and understanding is essential to build trust and relations. I had a project where the client did not want to invest in enhancing the operations to keep up with the evolving demands due to legacy beliefs. I conducted a PESTEL analysis and brought out insights of the external business environment which helped the client understand the changing dynamics of customer engagement. Ultimately after having addressed each of the clients objections, I was able to instil confidence and thereby get results for both.

Establece los niveles de apoyo que requieres y en que momento, levanta la voz de alarma desde que se dejan de alcanzar los hitos y establece las responsabilidades para dejar claro, la incapacidad de avance sin los recursos requeridos

Asking for feedback and following up on it, more especially if it's negative. Keep on reminding the client on the importance of having a working risk management system in the company.

Risk management ownership is with the operator and in no way should you take that ownership away. You may think you are helping but soon they will be deferring more and more decisions to you or others. The approach to take is to empower them with the information to make the decision but to trust them to make the decision. You are only seeing a small slice of the things they are managing and while this may seem important to you perhaps it is not currently the highest risk at this moment. Yes provide guidance, advice and knowledge transfer. Yes follow up to offer more help but do not take ownership away. They own the risk, the liability is with them and if you start taking ownership you make take liability for something you didn't bank on.

That depends on the exposure risk, and why they're not listening. 1. We're all human and may be wrong. Maybe it's us, not them. 2. Maybe they don't have the resources, and need help. 3. Maybe they're a Batman villian, and the right response is whistle-blowing. I do believe there's a public responsibility. In my experience, most want to do the right thing. Most of the rest will try out of fear of enforcement. There's a small minority that push to see what they can get away with. Motives matter.

Understand the standpoint that clients always feel they are in authority and sometimes with a perception of being better than the people working under them. Reinforcing thier knowledge, understanding thier needs, and all proactive approach is truely good but would be better if a higher authority instructing them to comply. This means to engage with government authorities to have laws, contract requirements, etc. to enforce the risk management principle where penalties can be rendered for incompliance. This will force them and slowly develop a positive culture.