Acqueon

This Thanksgiving season, the Acqueon team is grateful for our wonderful customers, partners, and of course, our colleagues. May this Thanksgiving be full of gratitude, happiness, and delicious moments with your loved ones. 🦃🍂🥧

𝗪𝗲𝗱𝗻𝗲𝘀𝗱𝗮𝘆 𝗪𝗶𝗻: 𝗔𝗰𝗾𝘂𝗲𝗼𝗻 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 𝗦𝘁𝗼𝗿𝘆 𝘔𝘢𝘫𝘰𝘳 𝘉𝘢𝘯𝘬 𝘛𝘳𝘢𝘯𝘴𝘧𝘰𝘳𝘮𝘴 𝘊𝘰𝘭𝘭𝘦𝘤𝘵𝘪𝘰𝘯𝘴 & 𝘖𝘶𝘵𝘳𝘦𝘢𝘤𝘩 𝘸𝘪𝘵𝘩 𝘊𝘭𝘰𝘶𝘥 A leading North Carolina bank, now a top 10 commercial bank nationwide, recently underwent a historic merger. To effectively serve their massive 12-million-household customer base, they needed a complete contact center overhaul, including: ✓ 𝗠𝗼𝗱𝗲𝗿𝗻𝗶𝘇𝗲𝗱 𝗖𝗼𝗹𝗹𝗲𝗰𝘁𝗶𝗼𝗻𝘀: A compliant and efficient way to handle debt collection ✓ 𝗦𝗰𝗮𝗹𝗮𝗯𝗹𝗲 𝗢𝘂𝘁𝗿𝗲𝗮𝗰𝗵: Smooth management of outbound campaigns across loans, credit cards, and more ✓ 𝗜𝗻𝗰𝗿𝗲𝗮𝘀𝗲𝗱 𝗔𝗴𝗲𝗻𝘁 𝗣𝗿𝗼𝗱𝘂𝗰𝘁𝗶𝘃𝗶𝘁𝘆: Optimized dialing modes for better customer interactions 𝗧𝗵𝗲 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻: Acqueon Campaigns ^ 4% Total Revenue Collected ^ 58% Customer Satisfaction – 35% Time to Receive Payment ^ 21% Promise to Pay Learn how you can improve CX and retention with our Campaign Management solution, Acqueon Campaigns: https://bit.ly/4cFlyux #Acqueon #CustomerSuccess #Banking #Finance #ROI

Say goodbye to outdated coaching methods. 𝗔𝗰𝗾𝘂𝗲𝗼𝗻 𝗖𝗼𝗮𝗰𝗵𝗶𝗻𝗴 is the AI-powered game-changer for contact center leaders looking to skyrocket agent performance and drive superior customer experiences. 𝗛𝗲𝗿𝗲'𝘀 𝘄𝗵𝗮𝘁 𝘀𝗲𝘁𝘀 𝗔𝗰𝗾𝘂𝗲𝗼𝗻 𝗖𝗼𝗮𝗰𝗵𝗶𝗻𝗴 𝗮𝗽𝗮𝗿𝘁: 🗣️ 𝗣𝗲𝗿𝘀𝗼𝗻𝗮𝗹𝗶𝘇𝗲𝗱 𝗖𝗼𝗮𝗰𝗵𝗶𝗻𝗴: AI identifies each agent's strengths and weaknesses, creating data-driven roadmaps for success. 🧠 𝗔𝗰𝘁𝗶𝗼𝗻𝗮𝗯𝗹𝗲 𝗜𝗻𝘀𝗶𝗴𝗵𝘁𝘀: Unlock the secrets of your top performers and replicate winning strategies across your team. 📈 𝗠𝗲𝗮𝘀𝘂𝗿𝗮𝗯𝗹𝗲 𝗜𝗺𝗽𝗮𝗰𝘁: Track coaching effectiveness and maximize ROI. Ready to unleash your team's potential? See how Acqueon Coaching can transform your outbound operation: https://bit.ly/3w240t4 #ContactCenter #CustomerExperience #Coaching #AI #Performance

𝗜𝘀 𝘆𝗼𝘂𝗿 𝗰𝗼𝗻𝘁𝗮𝗰𝘁 𝗰𝗲𝗻𝘁𝗲𝗿 𝗽𝗹𝗮𝗴𝘂𝗲𝗱 𝗯𝘆 𝗯𝗮𝗱 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗿𝗮𝘁𝗶𝗻𝗴𝘀? If you regularly receive "poor" or "fair" ratings, it may be time to make a change. AI can help your agents make the most of customer data so they can better meet customer demands. It can also streamline operations, improve customer service, and increase revenue. Discover the 𝘁𝗼𝗽 𝟱 𝘂𝘀𝗲 𝗰𝗮𝘀𝗲𝘀 𝗳𝗼𝗿 𝗔𝗜 𝗶𝗻 𝘁𝗵𝗲 𝗰𝗼𝗻𝘁𝗮𝗰𝘁 𝗰𝗲𝗻𝘁𝗲𝗿 in a CX Today article: https://lnkd.in/ep3Cha_T #AI #CX #ContactCenter #CCaaS #Operations

Did you know that bad customer experiences cost companies a whopping $3.8 TRILLION? 🤯 That's a 2.7% increase from last year! 📈 With customers becoming less forgiving, it's more critical than ever to prioritize CX. Here's the breakdown: - 53% of bad experiences lead to customers cutting spending. - Companies risk losing billions due to poor service. Don't let your business be one of them. Learn more in this CX Dive article: https://lnkd.in/eQgpXjXx

Is your business leaving money on the table? 🤔 Cross-selling can be a game-changer for enterprise businesses. But are you leveraging it to its full potential? Learn how to unlock the power of cross-selling with our latest blog post: https://bit.ly/40Ye2s1. #SalesStrategy #CustomerEngagement #BusinessGrowth #Technology

𝗪𝗲𝗱𝗻𝗲𝘀𝗱𝗮𝘆 𝗪𝗶𝗻: 𝗔𝗰𝗾𝘂𝗲𝗼𝗻 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 𝗦𝘁𝗼𝗿𝘆 𝘓𝘦𝘢𝘥𝘪𝘯𝘨 𝘊𝘢𝘳𝘥 𝘚𝘦𝘳𝘷𝘪𝘤𝘦𝘳 𝘋𝘳𝘪𝘷𝘦𝘴 𝘚𝘪𝘨𝘯𝘪𝘧𝘪𝘤𝘢𝘯𝘵 𝘙𝘖𝘐 𝘸𝘪𝘵𝘩 𝘊𝘭𝘰𝘶𝘥-𝘉𝘢𝘴𝘦𝘥 𝘖𝘶𝘵𝘣𝘰𝘶𝘯𝘥 𝘊𝘢𝘮𝘱𝘢𝘪𝘨𝘯 𝘔𝘢𝘯𝘢𝘨𝘦𝘳 As a leading provider of card services, this organization needed to enhance its collections division's performance and revenue recovery. Faced with an outdated campaign management platform and the need for a future-proof, omnichannel solution, they turned to Acqueon. 𝗕𝘆 𝗶𝗺𝗽𝗹𝗲𝗺𝗲𝗻𝘁𝗶𝗻𝗴 𝗔𝗰𝗾𝘂𝗲𝗼𝗻'𝘀 𝗼𝘂𝘁𝗯𝗼𝘂𝗻𝗱 𝗰𝗮𝗺𝗽𝗮𝗶𝗴𝗻 𝗺𝗮𝗻𝗮𝗴𝗲𝗿, 𝘁𝗵𝗲 𝗰𝗼𝗺𝗽𝗮𝗻𝘆 𝗮𝗰𝗵𝗶𝗲𝘃𝗲𝗱 𝗿𝗲𝗺𝗮𝗿𝗸𝗮𝗯𝗹𝗲 𝗿𝗲𝘀𝘂𝗹𝘁𝘀: • 𝟮% 𝗶𝗻𝗰𝗿𝗲𝗮𝘀𝗲 in Right Party Contact (RPC) • $𝟭𝟰𝟬 𝗶𝗻𝗰𝗿𝗲𝗮𝘀𝗲𝗱 𝘃𝗮𝗹𝘂𝗲 per interaction • $𝟰𝟳𝟱𝗞 𝗽𝗮𝘆𝗯𝗮𝗰𝗸 • $𝟱.𝟮𝗠 𝗮𝗱𝗱𝗶𝘁𝗶𝗼𝗻𝗮𝗹 𝗿𝗲𝘃𝗲𝗻𝘂𝗲 collected annually • $𝟰.𝟳𝗠 𝗥𝗢𝗜 on 2% RPC increase alone Acqueon's Revenue Execution platform provided the card servicer with the advanced features and flexibility necessary to optimize collections processes, improve agent productivity, and drive significant revenue growth. Learn how you can too: https://bit.ly/49zokAP #Acqueon #CustomerSuccess #Collections #Finance #ROI

𝗪𝗲𝗱𝗻𝗲𝘀𝗱𝗮𝘆 𝗪𝗶𝗻: 𝗔𝗰𝗾𝘂𝗲𝗼𝗻 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 𝗦𝘁𝗼𝗿𝘆 𝘓𝘦𝘢𝘥𝘪𝘯𝘨 𝘊𝘢𝘳𝘥 𝘚𝘦𝘳𝘷𝘪𝘤𝘦𝘳 𝘋𝘳𝘪𝘷𝘦𝘴 𝘚𝘪𝘨𝘯𝘪𝘧𝘪𝘤𝘢𝘯𝘵 𝘙𝘖𝘐 𝘸𝘪𝘵𝘩 𝘊𝘭𝘰𝘶𝘥-𝘉𝘢𝘴𝘦𝘥 𝘖𝘶𝘵𝘣𝘰𝘶𝘯𝘥 𝘊𝘢𝘮𝘱𝘢𝘪𝘨𝘯 𝘔𝘢𝘯𝘢𝘨𝘦𝘳 As a leading provider of card services, this organization needed to enhance its collections division's performance and revenue recovery. Faced with an outdated campaign management platform and the need for a future-proof, omnichannel solution, they turned to Acqueon. 𝗕𝘆 𝗶𝗺𝗽𝗹𝗲𝗺𝗲𝗻𝘁𝗶𝗻𝗴 𝗔𝗰𝗾𝘂𝗲𝗼𝗻'𝘀 𝗼𝘂𝘁𝗯𝗼𝘂𝗻𝗱 𝗰𝗮𝗺𝗽𝗮𝗶𝗴𝗻 𝗺𝗮𝗻𝗮𝗴𝗲𝗿, 𝘁𝗵𝗲 𝗰𝗼𝗺𝗽𝗮𝗻𝘆 𝗮𝗰𝗵𝗶𝗲𝘃𝗲𝗱 𝗿𝗲𝗺𝗮𝗿𝗸𝗮𝗯𝗹𝗲 𝗿𝗲𝘀𝘂𝗹𝘁𝘀: • 𝟮% 𝗶𝗻𝗰𝗿𝗲𝗮𝘀𝗲 in Right Party Contact (RPC) • $𝟭𝟰𝟬 𝗶𝗻𝗰𝗿𝗲𝗮𝘀𝗲𝗱 𝘃𝗮𝗹𝘂𝗲 per interaction • $𝟰𝟳𝟱𝗞 𝗽𝗮𝘆𝗯𝗮𝗰𝗸 • $𝟱.𝟮𝗠 𝗮𝗱𝗱𝗶𝘁𝗶𝗼𝗻𝗮𝗹 𝗿𝗲𝘃𝗲𝗻𝘂𝗲 collected annually • $𝟰.𝟳𝗠 𝗥𝗢𝗜 on 2% RPC increase alone Acqueon's Revenue Execution platform provided the card servicer with the advanced features and flexibility necessary to optimize collections processes, improve agent productivity, and drive significant revenue growth. Learn how you can too: https://bit.ly/49zokAP #Acqueon #CustomerSuccess #Collections #Finance #ROI

𝗙𝗲𝗲𝗹𝗶𝗻𝗴 𝘀𝘁𝘂𝗰𝗸 𝗶𝗻 𝗮 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗲𝗻𝗴𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗿𝘂𝘁? What if you could create a seamless experience that delights your customers at every touchpoint? Our latest blog post unveils the power of omnichannel engagement and how it can skyrocket your B2C business. 𝗜𝗻𝘀𝗶𝗱𝗲, 𝘆𝗼𝘂'𝗹𝗹 𝗳𝗶𝗻𝗱: • Secrets to crafting a flawless customer journey across channels • Data-driven proof of the ROI omnichannel can bring • Inspiring case studies of real-world success Ready to ditch the rut and level up? Read it here: https://bit.ly/3TR5jDH #ContactCenter #CX #Omnichannel #B2C #CustomerEngagement

𝗙𝗲𝗲𝗹𝗶𝗻𝗴 𝘀𝘁𝘂𝗰𝗸 𝗶𝗻 𝗮 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗲𝗻𝗴𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗿𝘂𝘁? What if you could create a seamless experience that delights your customers at every touchpoint? Our latest blog post unveils the power of omnichannel engagement and how it can skyrocket your B2C business. 𝗜𝗻𝘀𝗶𝗱𝗲, 𝘆𝗼𝘂'𝗹𝗹 𝗳𝗶𝗻𝗱: • Secrets to crafting a flawless customer journey across channels • Data-driven proof of the ROI omnichannel can bring • Inspiring case studies of real-world success Ready to ditch the rut and level up? Read it here: https://bit.ly/3TR5jDH #ContactCenter #CX #Omnichannel #B2C #CustomerEngagement