The Arbinger Institute

The workplace is evolving. Are you ready to adapt? Our 2025 Workplace Trends report reveals critical insights to help you build a thriving, people-first organization. Discover how to: ✨ Elevate employee experiences 📈 Empower your workforce 🤖 Use AI to make more room for humanity 🤝 Bridge the gap between leaders and employees Stay ahead of the curve by accessing our new report: https://lnkd.in/ghH8ZC5Q

Self-awareness isn’t just a personal skill—it’s the foundation of building trust, inspiring teams, and driving lasting results. In our upcoming webinar featuring Chip Huth, we’ll explore how the results we achieve and the behaviors we engage in are directly shaped by our prevailing mindset. Make 2025 a year of real impact. Register now: https://lnkd.in/gwXwgBPa

Employee disengagement doesn’t just impact morale—it directly affects your bottom line. It’s time to turn hidden costs into measurable opportunities. Try the calculator today and take the first step toward building a more engaged, thriving team. 📊 Access here: https://lnkd.in/gSPjNAiF

I had the opportunity to do this podcast with such incredible people. Thank you, Bill Yates, PMP, PgMP, PMI-ACP, and Wendy Grounds, for the opportunity. Enjoy!!

What’s shaping the future of leadership? We asked 350 professionals across North America, Europe, and the Asia-Pacific region to find out. This report explores the key insights and strategies leaders need to navigate today’s challenges and opportunities, from building trust in hybrid teams to fostering cultures of accountability. Equip your team for success throughout 2025: https://lnkd.in/gv64ZH42

As we end 2024, I’ve been reflecting on the books that had the biggest impact on me this year. Here are my top three picks — each one shaped how I think and gave me a lot of food for thought. 1. 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 𝗮𝗻𝗱 𝗦𝗲𝗹𝗳-𝗗𝗲𝗰𝗲𝗽𝘁𝗶𝗼𝗻 (by The Arbinger Institute) Written as a fable, this book fundamentally shifted how I think about leadership and human interactions. It shows how we often deceive ourselves into believing we’re more outwardly focused than we really are. The hard part? It’s incredibly difficult to recognize when you're in a "self-deceived" state - and even harder to change it. But that’s exactly where the real work lies. True leadership begins with this inner awareness, even if it’s uncomfortable to confront. 2. 𝗨𝗻𝗿𝗲𝗮𝘀𝗼𝗻𝗮𝗯𝗹𝗲 𝗛𝗼𝘀𝗽𝗶𝘁𝗮𝗹𝗶𝘁𝘆 (by Will Guidara) The story of Eleven Madison Park (EMP), from being an underrated newcomer to becoming the best restaurant in the world. I loved every minute of this book. One of my favorite takeaways from the book: “Black and white” means you’re doing your job with competence and efficiency; “color” means you make people feel great about the job you’re doing for them. Getting the right plate to the right person at the right table is service. But genuinely engaging with the person you’re serving, so you can make an authentic connection — that’s hospitality.” I keep coming back to this idea: Am I delivering in black and white, or am I adding color? 3. 𝗧𝗵𝗲 𝗖𝘂𝗹𝘁𝘂𝗿𝗲 𝗠𝗮𝗽 (by Erin Meyer)  The way Erin Meyer breaks down complex cultural dynamics into practical, relatable insights makes this book a must-read for anyone working across borders. Erin has already been putting the concepts from this book with Netflix working with Reed Hastings. This book helped me better understand how cultural differences impact communication, decision-making, and leadership. At a recent team offsite, we put this book’s framework into practice using the team culture map exercise to explore how our cultural backgrounds shape feedback, decision-making, and trust. It sparked thoughtful conversations about our team’s unique DNA. Here's the list of all my 49 books from 2024: https://lnkd.in/g-NZhZ7b 𝘾𝙪𝙧𝙞𝙤𝙪𝙨 𝙩𝙤 𝙠𝙣𝙤𝙬: 𝙒𝙝𝙖𝙩 𝙬𝙚𝙧𝙚 𝙮𝙤𝙪𝙧 𝙩𝙤𝙥 𝙧𝙚𝙖𝙙𝙨 𝙩𝙝𝙞𝙨 𝙮𝙚𝙖𝙧? 𝙒𝙤𝙪𝙡𝙙 𝙡𝙤𝙫𝙚 𝙩𝙤 𝙝𝙚𝙖𝙧 𝙮𝙤𝙪𝙧 𝙧𝙚𝙘𝙤𝙢𝙢𝙚𝙣𝙙𝙖𝙩𝙞𝙤𝙣𝙨! #Leadership #PersonalGrowth #BooksToRead #Booksof2024 #Learning #ReadingList

Feedback can be a game-changer for collaboration, culture, and overall team success—but only when done right. Too often, we avoid giving feedback out of fear: ❌ Fear of how it will be received.
 ❌ Fear of how it will reflect on us. But here’s the key: feedback isn’t just about delivering criticism; it’s about building trust. One simple question can make all the difference: “How would you like me to give you helpful feedback?” This question: ✅ Creates clarity around expectations.
 ✅ Reduces anxiety for both giver and receiver. ✅ Ensures feedback is received as supportive, not critical. When we approach feedback with intention and care, we create environments where people feel seen, valued, and empowered to grow. For more tips, check out our blog post on a new approach to employee performance reviews: https://lnkd.in/e42fg682 Desmond Lomax, CMHC, CPM

In the fast-paced world we live in and especially at the start of a new year, it’s easy to get caught up in our own goals, roles, and challenges. Yet, some of the moments that matter the most—the ones that build trust, deepen relationships, and create lasting impact—are when we pause to see the humanity in others. At The Arbinger Institute, we often explore what it means to shift from an "inward mindset" to an "outward mindset." This shift begins with a simple yet profound act: recognizing that every person we encounter has hopes, fears, dreams, and challenges just like we do. Whether we’re working with colleagues, engaging with clients, or caring for patients, our effectiveness and connection come from treating others not as obstacles or instruments, but as human beings. When we do this, barriers dissolve, collaboration flourishes, and the results we achieve together are far greater than what any one person could accomplish alone. Today, I challenge us all to take a moment to truly see someone else (at work or at home) —listen deeply, show empathy, and appreciate their unique perspective. You might be surprised by the doors it opens and the trust it builds. Let’s continue building a world where we pause more often to see the humanity in others and feel the love that comes from truly seeing them. What’s one way you’ve intentionally seen the humanity in someone else or you've felt someone else see you in this way recently? I’d love to hear your stories in the comments. #leadership #mindsetshift #humanconnection #arbinger #outwardmindset #relationships #humanity #people

How often do we prioritize being “right” over doing what’s right? In leadership, the distinction matters. When we focus on being right, collaboration falters, silos form, and progress stalls. But when we shift to doing what’s right—putting shared goals and relationships first—we unlock the potential of our teams and drive meaningful results. How do you encourage collaboration in your organization? Learn more in our report, Unleashing Performance: How Adaptable Cultures Drive Sustainable Results: https://lnkd.in/geDYW4qT

In 2024, I continued my shared annual #resolution with Catriona Ferris (She/Her/Hers) to read more #books. This led me to discover some remarkable reads, with thanks to the many valuable recommendations from within my network.   For the benefit of making strides towards gender equality, everyone should read 'Eve' by Cat Bohannon   For the benefit of creating a more sustainable future, everyone should read 'Wasteland' by Oliver Franklin-Wallis   For the benefit of a world without conflict, everyone should read 'The Anatomy of Peace' by The Arbinger Institute   The resolution continues into #2025 - I invite you to share your #bookrecommendations and the reasons behind your choices