Avaya

We are proud to share that Avaya has been honored with three 2024 BHG Excellence Awards from Brandon Hall Group: - GOLD in the Best Advance in Education Delivered Through Technology for our Avaya Experience Platform (AXP) in-App Guides and Tutorials. - GOLD in the Best Advance in Emerging Learning Technology for Extending AXP Resources and Analytics via the Digital Adoption Platform. - SILVER in the Best Advance in Unique Learning Technology for Avaya Experience Platform Resource Centers. Avaya is humbled to see the great work of our Technical Enablement team being recognized for the tangible, exemplary value it brings to our customers. Congratulations to all involved! #BHGExcellenceAwards

Best-in-class organizations are seamlessly integrating cutting-edge technologies without disruption, ensuring immediate impact and long-term success. See how: https://lnkd.in/d9rae6nh

At Avaya, we're at the forefront of the AI transformation in the contact center industry, providing cutting-edge solutions that revolutionize the way contact centers operate. AI has emerged as a powerful tool, offering a range of applications that can automate routine tasks, enhance customer experiences, and improve overall efficiency. Discover how Avaya's cutting-edge solutions can take your operations to new heights of efficiency and customer satisfaction: https://lnkd.in/eTHXXcKY

Teleperformance is a global leader in the contact center and business process outsourcing (BPO) industry, with a 40+ year reputation of consistent growth and digital transformation. At the heart of Teleperformance’s success is their long-standing relationship with Avaya, which fueled the rapid expansion of the company’s global operations. Avaya provided the stability, reliability, and flexibility needed to ensure seamless communication across different corners of the world. https://lnkd.in/eRn8DiPm

When thinking about customer (or citizen) experiences, government agencies tend to get a bad reputation. The reality is that these agencies handle incredible volumes of sensitive data - and understandably, the regulations they must comply with can be complex. Learn how Avaya enables federal agencies to continuously elevate the experiences they provide: https://lnkd.in/dB6n-yfk

Give customers exceptional and effortless experiences, every time. https://lnkd.in/d9rae6nh

A customer who associates your brand with great service will directly drive growth for your business -- which explains why 80% of companies have expanded their investments in CX over the last year. Still, many organizations struggle to measure and demonstrate the ROI of their CX initiatives. Natalie Romano, Avaya's Global VP, Experience Platform Solution Sales shares how an organization can effectively leverage CX as its biggest growth engine to fire on all cylinders, delivering more customers, revenue, and measurable results. https://lnkd.in/eXXDmzVP

With multiple touchpoints and channels, ensuring cohesive communication in marketing has become a significant challenge. This means integrating communication platforms is not just an option, but a necessity for organizations aiming to meet modern omnichannel communication demands. Steve Brock, Senior Director of Solutions Marketing, explores the critical importance of such integration and demonstrates how Avaya can enhance customer engagement, streamline marketing efforts, and drive superior campaign outcomes: https://lnkd.in/eFYiGn-m

How can banks and financial institutions cross the threshold into a digital future to enhance experiences, improve operational efficiency, and stay ahead? Success is the result of strategy, skill, collaboration and, above all, the right platform foundation -- Pete Brant, Senior Vice President of Americas Sales, shares how Avaya Experience Platform™ is leading banking institutions to success in the digital future: