Balto

Our GenAI tools aren't just the latest fad. They're built for real results in contact centers — from better QA to instant insights into your calls. See for yourself👇 Special shoutout to Vidico, Zidd Aziz and Michael Eason for helping make this amazing video a reality! #generativeAI #contactcenter #callcenter #contactcenterAI #contactcentertechnology

Start 2025 strong: Join Jim and Tyesen at Lead Generation World and see how Balto can fit into your new year's plans. Check out the event info in the comments.

‼️One hour left to register‼️ Sign up at the link in the comments.

The challenges for contact center teams in 2025 are real. But so are the opportunities. Join our roundtable on December 12. It's your roadmap to: 1. Harnessing AI without losing the human touch. 2. Scaling operations while keeping CX at the forefront. 3. Turning challenges like rising costs into competitive advantages. This is your chance to learn what you can do today to win tomorrow. Don’t wait—secure your seat now and step into 2025 with confidence.

What could you accomplish with having 15 minutes back per call recording?

The contact center is about to hit a transformative year. Don’t miss this conversation 👇 Join us for a fast-paced webinar where industry leaders will break down 2025’s trends: - AI voice agents as game-changers. - Why voice is making a major comeback. - Guardrails for autonomous AI—and why they matter. - Rising costs of customer acquisition, and how to adapt. This isn’t theory — it’s actionable insights to keep you ahead of the curve. 📅 Reserve your spot now at the link below.

AI is just as much about the people as it is about the process. It's a copilot, not a replacement. Take the time to build trust with your team. It will feel slow, but results come faster.

You can speed up your QA, and we're showing you how. In 45 minutes, you'll see: ✅ How DriveSavers Data Recovery is using automated QA ✅ A live demo of how you can use AI in QA ✅ How you can implement automated QA today Sign up now before 12 ET, 11 CT to see it live!

AI is here to remove barriers that hold us back. Take sentiment analysis: asking agents to flag “negative” interactions is like asking them to judge their own performance in real-time. It’s tough, and bias—whether it’s optimism or defensiveness—inevitably creeps in. But AI? It’s impartial, consistent, and scalable. It picks up on what matters—like a customer struggling with “I can’t seem to”—even when no one is yelling or slamming the phone. That insight helps managers coach better, CX leaders plan smarter, and most importantly, customers get the resolutions they deserve.

Every business has its levers. Some deliver big returns on small investments. Others? They drain resources with minimal payoff. We loved hearing how Balto has been a big lever for INTEGRIS Health. Thank you to Jasper Ligon and Scott Blair, MBA, MLS for the interview. Link to the full customer story is in the comments 👇