Bridgeforce

When it comes to call monitoring and performance evaluations, subjectivity shouldn’t get in the way of accuracy and fairness. That’s why Bridgeforce and Provana’s Advanced Collections Performance Management solution uses objective metrics to eliminate bias. By relying on facts instead of opinions, you can empower your call center agents to improve based on consistent, real data, not rushed random sampling of calls. Curious how we can help you remove bias from your evaluations? Learn more here: https://lnkd.in/eP_mV7ac #DebtCollections #PerformanceManagement #Training #Coaching

From handling difficult conversations, remaining compliant, engaging in debt sales and everything in-between, these resources can help improve your debt collection efforts. Check out our resources for strong debt collections operations: https://lnkd.in/eKz5HqPW #DebtCollections #Banking #LossMitigation

Corrective actions are a common requirement following regulatory examination findings and enforcement actions (e.g., MRAs and consent orders), regardless of how proactive an organization may be. Therefore, you must use a systematic approach to provide evidence of successful risk remediation and effective controls. This article shows how to develop and execute remediation plans. #Regulatory #FinancialServices #Banking #RealExperience #RealResults

Bridgeforce Managing Partner Michelle Macartney recently shared best practices about finding partners when updating an organization’s systems and practices to “keep up” with the digital landscape. In this article, she provides valuable insight on the process of selecting a solution partner, highlighting strategic alignment, thorough planning and objective evaluation. Read it here: https://lnkd.in/eVjKzZvb #Technology #Modernization #RealExperience #RealResults

Credit reporting has become one of the most scrutinized aspects of collections, and for good reason. With evolving regulations, heightened consumer sensitivity, and increasing oversight, getting it right isn’t just important – it’s essential. Bridgeforce’s Michelle Macartney will be joining AccountsRecovery.net and a panel of industry experts in an upcoming webinar to tackle this critical topic. Titled, “The Do’s and Don’ts of Credit Reporting”, Michelle and the panel will share actionable strategies to help organizations navigate today’s complex regulatory landscape with confidence. Date: Wednesday, January 8 Time: 1pm EST Link to Register: https://lnkd.in/eY5S7UwR Don’t miss this opportunity to learn from the best in the field. Register now and ensure your credit reporting practices are compliant, effective, and ready for the challenges ahead. #Webinar #CreditReporting #Strategy #RealExperience #RealResults

As we step into a new year, we at Bridgeforce want to take a moment to reflect on the journey we’ve shared in 2024. This past year has been one of resilience, innovation, and collaboration. From tackling complex challenges with our clients to building impactful solutions, we’re proud of the progress we’ve made together. To all our clients, partners, and colleagues: thank you for being part of our journey. Here’s to a successful, fulfilling, and inspiring year ahead – together. Happy New Year!

Explore ways your bank can connect with Gen Z by prioritizing sustainability and ethical practices. This blog covers strategies to engage environmentally conscious customers as well as the implications and considerations to take operationally within your bank. Read it here: https://lnkd.in/eqY6qyUf #Banking #GenZ #Lending #RealExperience #RealResults

We hope you enjoy a relaxing, safe and happy holiday season! ❄️ 🎄

Desktop procedures, while not scintillating, are the heart of all operational activity. Procedures ensure consistency and confirm that what you say you do and what you actually do match. Procedures are the secret to compliance, customer satisfaction and employee understanding. In this blog, Shawn Murray shares the key to keeping you compliant and provides samples of how to create and maintain desktop procedures properly. Give it a read: https://lnkd.in/e57p6A3x #DesktopProcedures #Compliance #Banking #RealExperience #RealResults

Welcome to a special edition of the Real Experience Advisor. It's is our last newsletter for 2024, so we're taking a look back at our readers' favorite articles from the year. From debt collection strategies to de-mystifying credit furnishing and disputes to proactive risk management, there's an informative article waiting for you. #RealExperience #RealResults