Brinks Home

"Partnering with Cresta has enabled us to build stronger customer connections, boost retention, and drive revenue. We have transformed customer conversations into a competitive edge, cutting call transfers from 30% to 8%—a 73% improvement." - William Niles, CEO   Congratulations to our partners at Cresta on the closing of their $125 million Series D round of financing! We appreciate your partnership and can't wait to see what you do next!

We are excited to share that Brinks Home has been recognized by Newsweek's America's Best Customer Service 2025 in the Home Security category!     The America's Best Customer Service 2025 rankings were determined through an independent survey conducted by Statista. The evaluation focused on five key components: quality of communication, professional competence, range of services, customer focus, and accessibility. Our dedication to excellence and our relentless pursuit of customer satisfaction have set us apart in the industry. This achievement would not have been possible without the hard work, dedication, and passion of every one of our team members.  

Laura Finson, Director - Product Management, was recently featured on an expert panel for PEOPLE Magazine | PEOPLE.com's "The 10 Best Outdoor Lights". Laura's expertise has been instrumental in driving innovation and excellence at #BrinksHome. Check out the article below, which includes valuable insights from Laura herself!

Happy Halloween from #BrinksHome! Last weekend, Brinks Home team members celebrated the 2024 Spooktacular Celebration at the Farmers Branch HQ. Team members enjoyed a Haunted House, which was created from scratch by our amazing Facilities team, as well as a costume parade, games, raffles, prizes, and endless amounts of candy!

Congratulations to the #BrinksHome Q3 2024 Employees of the Quarter! The Employees of the Quarter Program recognizes our team members who embody the Brinks Home core values while contributing to the success of the organization in their role. * Mellisa Castanha (Senior Corporate Audit Services Specialist) * Samuel Cole (Emergency Dispatch Operator) * Alozia Gotch (Executive Response Representative) * Ana Gregory (Manager, Integrated Marketing) * Xaver Ibarra (Desktop Support Technician I) * Amanda Lenhart (Senior Paralegal) * Brian Lunseth (Director, Digital Customer Experience Develop) * Jose Medina (ARC Monitoring Coordinator) * David Oliver (Senior Security Consultant) * William Yoakum (Business Intelligence Analyst)

The Brinks Home™ Account Value Calculator (AVC) has arrived. As part of our expanded B2B offerings, this AI-powered tool streamlines the process of selling home security and alarm accounts.    The AVC offers fair, fast, and free valuations online, paired with guided expertise from a trusted name. Try our innovative tool and learn more about partnership opportunities with #BrinksHome: BHX.BrinksHome.com   #HomeSecurity #Innovation #SecurityTechnology

Thank you to the LatinX Employee Resource Group and Facilities team for hosting our celebration of Hispanic Heritage Month! #BrinksHome team members celebrated the holiday with authentic Latin cuisine, including tacos, pupusas, tamales, and so much more! Alongside the food, team members enjoyed performances and a dance lesson from The Art and Cultural Academy of Carrollton.

Brinks Home is proud to announce the promotion of three exceptional leaders within the organization. These promotions reflect Brinks Home's commitment to strengthening its leadership team and enhancing its operational excellence as it continues to grow in a competitive landscape: * Peggy Carlson - Senior Vice President and General Counsel * Philip Kolterman - Senior Vice President and Chief Information Officer * Jonah Serie - Senior Vice President and General Manager, DTH

The Brinks Home IT department fosters a collaborative culture where team members, guided by our core values, authentically approach their responsibilities to achieve a shared purpose and collective goals. Each quarter, IT leadership recognizes and celebrates those who exemplify our culture and values. Please join us in congratulating this quarter's winners! IT GrIT Award: Lasalle Person (Senior Manager, Desktop Support) IT BRIDGE Award: Paige Applegate (Customer Experience Business Analyst) Leadership Academy Graduate: Kalyani Alekar (Manager, Application Development) #BrinksHome | Philip Kolterman

The September Speaker Series featured Michael Hackett (SVP, Enterprise Business Develop, Head of DTB) and Laura Finson (Director, Product Management). The team shared insight into the Business Development and Product industries, the Brinks Home Experience, investing in technology AI and customer experience, partnerships in BD and product, and upcoming products and services including AI integration. Each month, the Employee Engagement team invites leaders across the organization to give team members the opportunity to connect and discover exciting initiatives happening throughout Brinks Home. #BrinksHome