A couple of weeks ago I had just finished putting my kids to bed and was walking out of my son’s room when out of the blue I had a crippling pain in my neck that completely immobilized me. I was having a severe muscle spasm…something I had never experienced before.
I was able to shuffle to my room, lie down on my bed, and spent the night awake in agony, unable to even take off my shoes….wishing my wife hadn’t been traveling for work that week.
Fortunately, I had time lying there to think about how to best navigate the system and put my healthcare benefits to work while minimizing my cost. I scheduled a virtual consult with One Medical for the next morning, had some muscle relaxants delivered by Capsule the same day, and knew that through my spouse I had free access to Sword Health, where I am now working with a PT to limit the likelihood of this happening again.
The total cost to me was less than $100 ($130.31 of pre-tax money through my HSA; $122.57 for the OneMedical consult, $7.74 for the meds, and $0 for Sword).
Now play that back for someone that doesn’t work right in the middle of this space:
- Would they already be set up for a virtual consult with One Medical or would they have gone to an ER or urgent care?
- Would they know to get the prescription sent to Capsule for immediate delivery when they were immobile or would they be schlepping to a CVS?
- Would they know what Sword Health was and that they had it available as a free benefit through their spouse’s employer or would they be paying $150 a pop for a PT they found online?
- Would they have their HSA account funded and available in ApplePay to pay for the costs or would they have put it on whatever credit card was handy?
This could have been the start of a really inconvenient and expensive care experience…
Employers have been going to great lengths to set up rich benefits for their employees for just these types of situations, but most employees only care in those moments where it really matters, and that’s when you need to catch them. You’re not going to do that with a 200-page benefits handbook, or by having every one of your vendors send every one of your employees a postcard about their offering every January. You need to be able to let them know about the right benefit at the right time, based on what they’re currently going through.
If this sounds interesting to you, let’s talk, because that’s what we’re up to at Budgie.
#employeebenefits #healthcarewaste #interoperability #employeeexperience