C&R Software

Let’s share our gratitude with the people who matter most. This Thanksgiving, it’s all about friends, family, and the colleagues who’ve become our friends and family. What are you thankful for this year? #HappyThanksgiving

Thankful for another year of friendship with so many kind and talented individuals across the globe. To those who celebrate – have a happy Thanksgiving! #HappyThanksgiving #USThanksgiving #Gratitude

Earlier this month, the Consumer Finance Protection Bureau released its annual report from the student loan ombudsman. It highlights an increase in complaints against loan servicers, especially concerning payment processing errors, incorrect repayment information, and “doom loop” customer service. It’s not always easy to keep up with rising caseloads. A modern, data-driven collections platform can help your team do more with less. Make better decisions, reach more customers, and deliver the highest-quality care, all backed by the latest AI and analytics. #CFPB #StudentLoans #CollectionsManagement

Some highlights from this month's Product and Engineering face-to-face. It's always a treat to collaborate and innovate as a team - all while having a good bit of fun!

Decision engines are pivotal tools for collections teams. Not only do they support better, smarter decision-making, but they’re also able to use real-time data and analysis to improve outcomes across the entire credit-risk lifecycle. Here are some examples: - Speed up the process behind loan approvals - Create rules to stay compliant - Detect customers before they become delinquent - Offer optimized treatment plans for those in delinquency - Identify patterns associated with suspicious or fraudulent activity Get in touch with our team to learn more about how #decisioning can work for you. #CreditManagement #Collections #LoanApprovals

A question my team and I often get asked these days is "How does an AI native decisioning tool maximize performance?" It does this by leveraging machine learning and predictive analytics to analyze vast amounts of data in real time, providing more precise decisions faster than ever before. When combined with AI, the right data helps create a comprehensive view of each customer, giving you the ability to routinely make more informed decisions. AI tools detect fraud, reduce defaults, identify best offers, pricing, channels and timing, and more. They’re used to build risk models by connecting all relevant data points across the credit-risk lifecycle, from application to behavioral insights and payment history. By automating and optimizing decision workflows, you’re able to create a more seamless, frictionless experience for customers. Faster credit decisions, real-time data-driven guidance, and a streamlined process leads to higher customer satisfaction and increased trust. Key benefits of an AI-powered decisioning tool include: Faster Time to Market: The low-code, drag-and-drop functionality means no need to wait for IT teams or third-party vendors to make updates. You can quickly adapt to changes, deploy new features, and bring products to market faster. Improved Accuracy: Explainable AI and machine learning algorithms continuously learn from data, improving decision accuracy over time. This leads to better risk management, fewer errors, and more reliable outcomes. Data-Driven Innovation: The flexibility of AI-powered tools fosters innovation. With configurable workflows and integrated data insights, you can experiment, iterate, and adapt more rapidly to changing market conditions and customer needs. Regulatory Compliance and Security: Credit risk decisioning tools built with compliance in mind ensure you can adhere to regulations and safeguard sensitive customer data. AI-powered decisioning tools are here. They’re working. By adopting AI-powered decisioning technology, you’re not just automating processes, you’re setting yourself up for long-term success, innovation, and agility in a rapidly changing marketplace. 

Orange Middle East and Africa (OMEA) and Mastercard recently announced plans to expand access to mobile financial services across Sub-Saharan Africa. Financial inclusion is all about giving people the tools they need to reach their financial goals. Data-driven insights are key to understanding each customer’s unique challenges and needs, allowing your team to deliver the personalized, human-first care they deserve. #FinancialEmpowerment #FinancialInclusion #MobileBanking #MobileFinance

An effective pre-delinquency strategy can protect customers at risk of falling into #hardship. Modern #collections software is designed to identify risks, take meaningful action, and engage vulnerable customers ahead of time.  

So proud to be a Founding Gold Sponsor for Women in Credit Risk and Collections – Australia.  Community might seem like just another industry buzzword, and yet, there’s no other way to describe what the team at WiCRC has accomplished. This outstanding organization is bringing people together to deliver real, positive change across the credit risk industry.  

Uncovering early signs of financial stress is key to preventing customers from falling into #collections. Use real-time data and insights to provide customers with the guidance they need ahead of time. #CreditManagement #RiskMitigation