CareAR, A Xerox Company

Have you ever wondered what CareAR can do for your enterprise? With CareAR, your team can provide real-time remote visual assistance, leverage AI-driven digital work instructions, and utilize AI-powered tools like visual verification to solve problems faster, reduce operational costs, and improve customer satisfaction.  Whether you are in field service, customer support, or training, CareAR empowers your workforce with a toolkit to excel in every interaction. Don’t just take our word for it - request a Demo today and learn how to elevate your service experience using the CareAR platform. Request a Demo Now: https://lnkd.in/gB7yu3RG   #CareAR #ARRemoteAssistance #FSM #CustomerSupport #Innovation #AI #DigitalWorkInstructions #AR   

Fix it right the first time. FTFR is a leading indicator of service efficiency. Fewer follow-ups mean happier customers and lower operational costs, making FTFR a critical KPI for driving high-performing service operations.     How well do you know the top KPIs driving your service outcomes? In our new eBook, “The Top 8 KPIs Every Service Leader Needs to Know”, we define the metrics that matter and reveal how CareAR’s remote visual guidance can make an immediate impact on KPI performance.    Equip yourself with the insights needed to drive service excellence. Download our free eBook. https://lnkd.in/gG4s3TXy    #KPIMetrics #ServiceExcellence #FieldService #CustomerSuccess #AR #AI #CustomerService #KPIs #FTFR #CareAR #ServiceLeaders  

What if you could streamline field service operations while addressing skill gaps among distributed teams? The Customer Engineering Services (CES) team did just that, achieving remarkable first-time fix rates and reducing specialist escalations using CareAR. In this on-demand webinar, you'll hear firsthand how CES tackled adoption challenges, streamlined training, and equipped their team to service a wide range of equipment using remote AR support. The panel of CES leaders takes the audience through their journey, sharing the lessons learned and strategies that led to measurable outcomes. 👁️ Watch the webinar now: https://lnkd.in/gKP6qdCx   “Our overall experience working with CareAR has been a great success. It is easy to use and easy to implement, and it’s been adopted very quickly. This technology is helping us reduce costs, improve first fix rates, and ultimately customer satisfaction.” Manny Almeida, Chief Growth Officer, CES 

🎀 Seasons Greetings from CareAR! 🎀 As we close out another amazing year, we want to extend our heartfelt thanks to our incredible customers and partners. Together we achieved remarkable milestones and provided solutions that redefine how we deliver exceptional customer experiences.  This holiday season, we’re excited to share a card with you that celebrates the year and showcases new features we introduced in 2024. Scan the QR code to open our special holiday card. Made with love using our own Experience Builder. Here’s to a bright 2025 filled with continued success and collaboration! #CareAR #AIInnovation #DigitalTransformation #SeasonOfThanks #HappyHolidays2024 #AR #CustomerSupport 

How are successful companies using AR to tackle field service challenges like these? "Our specialists are some of our most valuable resources, so having them sitting on planes or driving for hours where they can't do any real work was not a winning situation for us,” Scott Johnson, Chief Executive Office, Customer Engineering Services (CES).    In this exclusive IDC report, learn how CES selected and deployed innovative AR solutions to empower novice and experienced field technicians who service and maintain numerous printing and other electromechanical equipment and the results they have achieved using CareAR to deliver service excellence.     ⚡ Read the full report here: https://lnkd.in/g_95VDBd    "Our partnership with CareAR has been very collaborative, which helped the deployment stand out in terms of ease. It's been almost a model for how we would like to see things work going forward.”   Scott Johnson, CEO, CES    #FieldService #ARSupport #DigitalTransformation #AI #CareAR #CustomerEngineeringServices #RemoteSupport 

What makes a service leader successful? It comes down to tracking the right KPIs. Every service leader analyzes performance from reducing service costs to elevating the customer experience, but are you confident your organization measures the critical metrics that matter most?  In our new eBook, “The Top 8 KPIs Every Service Leader Needs to Know”, discover the essential KPIs for delivering exceptional service, and we’ll show you how CareAR’s remote visual guidance can help.   Drive continuous KPI improvement and empower your team for success. 👉 Download the eBook today https://lnkd.in/gG4s3TXy    #KPIMetrics #ServiceExcellence #FieldService #CustomerSuccess #AR #AI #CustomerService #KPIs #CareAR #ServiceLeaders  

🎉 What a Year It’s Been at CareAR! We are thrilled to share highlights of our advancements in 2024 that shape how AR and AI enhance customer service and field support. From AR measurement to generative AI, we’ve introduced features that help service teams solve challenges faster, with more precision and efficiency. ✨ What’s New?  Here’s a sneak peek of what you’ll discover in our latest blog:  ▪ AR Measurement: Simplify site surveys and installations with live distance measurements.  ▪ Visual Verification: Use AI to ensure work accuracy and quality in record time.  ▪ CareAR for Salesforce: Seamlessly integrate CareAR capabilities into Salesforce workflows.  ▪ And so much more, including AI image generation, screen sharing, and digital forms!    👉 Read the blog to see how 2024 achievements are setting the stage for what’s coming in 2025! https://lnkd.in/gZWNTyME #CustomerSupport #FieldService #Innovation #CareAR #AI #AR 

Are long resolution times leaving customers frustrated? When it comes to Average Handle Time (AHT), speed matters. How quickly your team resolves customer issues directly impacts their satisfaction. Lowering AHT improves productivity and ensures a seamless customer experience, making it a crucial KPI for both field and customer service teams.     In our new eBook, “The Top 8 KPIs Every Service Leader Needs to Know”, we define the service metrics that matter and reveal how CareAR’s remote visual guidance can make an immediate impact to improve them.    👉 Get your free eBook now: https://lnkd.in/gG4s3TXy    #KPIMetrics #ServiceExcellence #FieldService #CustomerSuccess #AR #AI #CustomerService #KPIs #AHT #CareAR #ServiceLeaders  

Exclusive Webinar This Week! Are you equipping your field service teams with the right tools for success? Customer Engineering Services (CES) did it with AR-enabled remote assistance.  In this webinar, CES will discuss how AR support tools have improved repair success rates, helped cut downtime, and reshaped apprentice-level training.  WEBINAR: How CES Improved Field Service with AR Remote Support  Wednesday, November 20, 2024  10:30 AM PST | 12:30 PM CST | 1:30 PM EST Join us for this panel discussion to discover:  🎯 How CES found the right AR remote support solution.  💡 The steps they have taken to enable new technicians to solve complex repairs.  🚀 Results achieved using CareAR Assist to improve services and promote scalable growth.     Don’t miss it- register today. https://lnkd.in/gAVVEBbu #ARSupport #FieldService #RemoteTechnicianSupport #CareAR #FirstTimeFix #AI #ARRemoteAssistance #FieldServiceInnovation 

Why settle for average KPI outcomes when your team could lead the field? ⭐ AI and AR remote visual assistance is a serious advantage for service leaders, redefining how teams perform. From faster issue resolution time to elevated customer satisfaction, remote visual assistance drives results to help service teams exceed their KPI goals.  Check out our newest blog for insights into how AI and AR visual assistance can help to close performance gaps to push service KPI numbers to the top.  https://lnkd.in/gWZnXCh3 #KPIMetrics #ServiceExcellence #FieldService #CustomerSuccess #AR #AI #CustomerService #ServiceLeaders #FSM #CareAR