Centrical

No one wants to work for a totally outdated #contactcenter.   And they definitely don’t want a disconnected manager.   This is why you need to invest in #technology that personalizes development and guides both employees and managers helping them meet their goals and continue to grow.    -Personalized Goals and Learning  -#AI Manager Copilot and Hype Squad - Never feel unsupported again  -Make work fun and purposeful It's time to ditch the broken contact center #EmployeeExperience and deliver an Employee Performance Experience

🥂🍾 As we step into 𝟐𝟎𝟐𝟓, we want to express our heartfelt gratitude to all of you for an incredible year. May the new year bring joy, success, and endless opportunities for growth... and may we all continue to 𝐝𝐞𝐟𝐲 𝐠𝐫𝐚𝐯𝐢𝐭𝐲! 🎆🎇 

🕎 To all our team members, customers, partners, and friends who are celebrating—𝐇𝐚𝐩𝐩𝐲 𝐇𝐚𝐧𝐮𝐤𝐤𝐚𝐡! May the light brighten your homes and inspire you throughout the season! 🍩 

🎅 𝐇𝐨 𝐡𝐨 𝐡𝐨! From the Centrical family to yours, wishing a 𝐌𝐞𝐫𝐫𝐲 𝐂𝐡𝐫𝐢𝐬𝐭𝐦𝐚𝐬 to all those celebrating! May your holiday season be filled with warmth, joy, and cherished moments with loved ones. 🎄 

The 𝗵𝗼𝗹𝗶𝗱𝗮𝘆 𝘀𝗲𝗮𝘀𝗼𝗻 is here, and for frontline workers in contact centers and retail, it’s one of the busiest—and most demanding—times of the year. The AP highlights that this season can be “especially grueling for the millions of people who work in retail stores, staff airline counters and field complaints coming into call centers.” (Link to Cathy Bussewitz’s article in the comments.) So, how can companies support their employees during this high-stress period? It starts with empathy and empowerment. 𝗙𝗿𝗼𝗻𝘁𝗹𝗶𝗻𝗲 𝘄𝗼𝗿𝗸𝗲𝗿𝘀 𝗮𝗻𝗱 𝘁𝗵𝗲𝗶𝗿 𝘁𝗲𝗮𝗺 𝗹𝗲𝗮𝗱𝗲𝗿𝘀 𝗯𝗲𝗻𝗲𝗳𝗶𝘁 𝗳𝗿𝗼𝗺: 💡 Clear, actionable insights to guide them through challenging customer interactions. 💡 Training that’s practical, relevant, and focused on problem-solving and adaptability. 💡 Recognition that acknowledges their efforts and motivates them to keep going.   Small actions can make a big difference. A moment of support, a word of recognition, or the right resource at the right time can turn a tough day into a great one—for employees and customers alike. By investing in the #EmployeeExperience, companies not only improve performance but also foster a culture where frontline teams feel valued and supported—exactly when they need it most.

🛸 While others are busy searching for answers... Centrical empowers your frontline employees to deliver them!   #Drones #NJDrones #DroneSightings #MyserySolved #FrontlineReady

🚀 What’s next for CX in 2025? Join our Lunch and Learn webinar on Thursday, January 9, to hear from contact center Experts Corey Mustard and Dan Smitley as they break down the trends, challenges, and opportunities that will shape the future of customer experience. 💡 Key topics we’ll cover: ✔️ 2025 CX trends that actually matter ✔️ Outdated practices to leave behind ✔️ Debunking common CX myths ✔️ Must-have CX tech for the future 👉 Limited Slots Available! Reserve Your Spot Today: https://lnkd.in/ek6M6rn7 #ContactCenter #CXTrends #CustomerExperience #Webinar #Centrical

Teleperformance Samsung has redefined employee well-being with Centrical! Through gamified engagement, real-time insights, and personalized support, they’ve empowered managers to focus on high-impact activities and fostered a connected workplace that delivers employee satisfaction and outstanding customer experiences.   Read how they earned Centrical’s 2024 Nurturer Award by building a people-first culture.👇  🔗 https://lnkd.in/eC-YJjie     #NurturerAward #Centrical #EmployeeWellbeing #CustomerExperience #CX #Innovation Marco Brouwer Samsung Electronics

𝟏𝟐 𝐃𝐚𝐲𝐬 𝐨𝐟 𝐂𝐗 𝐏𝐫𝐞𝐝𝐢𝐜𝐭𝐢𝐨𝐧𝐬: 𝐖𝐡𝐚𝐭 𝐖𝐞’𝐯𝐞 𝐋𝐞𝐚𝐫𝐧𝐞𝐝 𝐟𝐫𝐨𝐦 𝐭𝐡𝐞 𝐄𝐱𝐩𝐞𝐫𝐭𝐬 🌟 Over the last two weeks, we’ve unwrapped insights from 12 global CX experts, sharing their bold predictions for 2025. Now, it’s time to draw a few conclusions and see where the experts agree and where perspectives diverge. 👀 ⁣ Swipe through the carousel to see the key takeaways and read the blog to dive deeper: https://lnkd.in/ezuekqQi ⁣ #CX #CustomerExperience #EmployeeExperience #ContactCenter

“One of my favorite stories is we have a Kimpton that created a ‘Climb Crown’ for every team member who hits the top of the leaderboard each week. It was a cool and unique way of embracing the platform that we had nothing to do with. But that was the entire point: to talk to that one person on property that would drive performance, and that's exactly what we did.”—Dan Heagney, Senior Manager, Hotel Operations at IHG Hotels & Resorts.   IHG Hotels & Resorts has revolutionized how hotel teams are trained to deliver exceptional loyalty programs and guest experiences. Through IHG Climb, a gamified platform powered by Centrical, they’ve used competition and gamification to engage staff with interactive learning tools—accelerating improvement in their key loyalty metric while fostering connection and collaboration across a global network of hotels.   See how IHG’s innovative approach transformed their loyalty program and team engagement! 👇 🔗 https://lnkd.in/eDgRbg2Z #InnovatorAward #IHGClimb #HospitalityInnovation #Gamification #EmployeeEngagement