CMSWire

AI is shaking up customer service, but it’s not a solo act. Dive into why the future belongs to human-AI hybrid teams—where AI handles the grunt work and humans bring the empathy. Get the best of both worlds and a better CX. https://lnkd.in/e8rUuT2d Lars Nyman of CUDO Compute #CustomerExperience #AI

AI is revolutionizing CX, but without strong network management, even the best tech fails. CMSWire Contributor Simon Robinson highlights why network managers are the hidden heroes of seamless service and how businesses must support them to keep AI-driven experiences running smoothly. https://lnkd.in/dvN5U8Em #CustomerExperience #AI | Holonomics

CDPs are revolutionizing marketing, but are they the key to omnichannel success? CMSWire Contributor Venkatesh Raman, Ph.D. explores how CDP marketers are breaking data silos, driving real-time personalization & leading the charge in privacy-first marketing. https://lnkd.in/ehfB7tQK #Marketing #CDP

If content is king 👑, then managing it like royalty is a must - especially in manufacturing, where precision, compliance and accessibility aren’t just nice-to-haves, they’re non-negotiables. From intricate product details to safety regulations, ensuring documentation is accurate, compliant and easily available to a global audience is critical. Join experts from REI, 3M and Adobe Guides for a 3-part virtual event on Tuesday, Feb. 25 at 9am PT / 12pm ET, where they’ll break down how to: 🌎 Manage, translate and publish content for diverse markets and audiences across geographies. 🛠️ Provide rich digital user manuals and knowledge portals that empower customers to solve issues independently. 👷 Maintain up-to-date SOPs, safety data sheets and training materials that ensure quality and compliance at every step. You’re not just selling machines - you’re selling service. Learn how to take your content operations to the next level and provide 💯 customer experiences. Save your spot! https://lnkd.in/eiF35SxF 🗣️ Featuring: Matthew Schaeffer of REI Teeghan Herian of 3M Stefan Gentz of Adobe Technical Communication #CXInnovation #Webinar #VirtualEvent #ContentTransformation

North America is playing catch-up while Europe sets the pace on AI ethics and regulation. CMSWire Contributor Tim Harnett explores how the EU’s privacy-first, trust-driven approach is shaping the future of AI—and what lessons the U.S. can learn. https://lnkd.in/edsJjv2u #AI #Ethics #Tech

AI, automation and analytics are reshaping martech in 2025. CMSWire Contributor Jonathan (Jon) Moran dives into how predictive insights, sentiment AI and smarter data management will help brands close the gap between customer expectations and reality. https://lnkd.in/e7CRafwP #Martech #AI

Customers expect more than just points from loyalty programs. CMSWire Contributor Eileen Stephens dives into how AI, personalization and seamless experiences are redefining loyalty, making it more engaging and rewarding. See how brands can turn rewards into real relationships. https://lnkd.in/e2G4ZAx8 Valuedynamx | #CustomerLoyalty #Marketing

High-performing CX teams don’t just boost satisfaction—they drive innovation, retention & long-term success. CMSWire Contributor Jennifer Carron Passon, MSOM, CPXP shares the ultimate blueprint for building a thriving team that stays engaged, avoids burnout & delivers excellence. https://lnkd.in/erpcvZTW #CustomerExperience #Leadership

Balancing high call volumes during crises while ensuring seamless service is no small feat, especially for municipal teams serving thousands of residents. On today’s Beyond the Call 📞, CMSWire EIC, Dom Nicastro, speaks with Amy S., utility customer service division manager for City of Clearwater, Fla., on how her team navigates these challenges. Tune in to learn: ⏳ How Clearwater slashed call wait times, from hours to 33 seconds 🤖 How AI + flexible work options reduce burnout & improve service 🌪️ What past hurricanes taught them about digital resilience Watch the full episode here → https://lnkd.in/eH8rxGYU

SaaS isn’t dead—but Agentic AI might just change the game. CMSWire Contributor Frank Palermo explores how AI-powered agents could shift business apps from static tools to dynamic ecosystems, making software more autonomous than ever. Is this the future of enterprise tech? https://lnkd.in/djhmTyFk #AI #SaaS