Don't want customers? Do this! On a warm summers day in November... we wanted to go to our local for a pint after a long day. We sent an Instagram DM and even provided a phone number to make it easy. We didn't hear back, not in November, not that summer. Not until winter was at our doorstep. A team member at the bar replied to us 6 months 2 weeks 1 day 22 hours 35 min later to confirm our booking. We get it. We're a small business too. Things get missed. Especially with Instagram, Facebook, Email, SMS, phone calls, and all the other platforms you need to run a business. What happened here? A superstar employee decided to finally clear their DMs, a task that just doesn't happen that often (clearly...) There's a better way. What if your bookings, your POS system, your emails, phone calls, SMS, Instagram DMs and story mentions, Facebook messages all came into one platform, where everyone in the team could see a message from a customer. You're sure to get more customers, which is the exact opposite of what these guys are trying to do. Try Coax for free today with a 14 day free trial. No lock in contracts & no credit card needed.
About us
At Coax, we’re streamlining communication for SMBs because we want you to close more deals, faster and get back to growing your business. Coax is a cutting-edge communication app built exclusively for small and medium-sized businesses (SMBs). Our mission is to simplify your business interactions and empower you to close more deals seamlessly through an integrated chat platform. Headquartered in the vibrant city of Melbourne, Australia, Coax is committed to nurturing strong customer relationships through efficient communication. Our team comprises seasoned professionals with a wealth of experience in the SMB sector, ensuring that we truly understand the challenges you face. We recognize that managing multiple platforms and keeping up with evolving customer engagement can be overwhelming. That's why we developed Coax—a comprehensive app that enables you to effortlessly handle growing demands. Key Features: 📱 Two-Way SMS/MMS: Engage with customers effortlessly through text messaging 🌐 Social Media Integration: Respond to comments and tags from a single inbox, boosting engagement 📇 Customizable Contact Card: Keep customer details organized and personalize conversations 💰 Send Invoices and Documents: Seamlessly send invoices and documents directly from the app 📝 Organize Chats by Customer: Track conversations by customer for better organization. Coax empowers your business to close deals effectively. With an intuitive interface and user-friendly design, even tech novices can use it. Take advantage of our 14-day free trial, no credit card required. Join the community of businesses benefiting from Coax today. Experience the power of streamlined communication. Visit our website to get started.
- Website
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www.coax.com.au
External link for Coax App
- Industry
- Software Development
- Company size
- 2-10 employees
- Type
- Privately Held
- Specialties
- Small Business Tool, Customer Interactions, Customer Engagement, Interaction Management, Local Business, Text Messaging, Customer Sentiment, Customer Experience Management, Customer Support, Webchat, Live Chat, Messaging, Social Media Integration, Email Interaction, Two-Way SMS, Two-Way MMS, Customer Engagement, Custom Contact Form, and Response Automation
Employees at Coax App
Updates
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Keep track of all customer data where it's received with our custom fields in the contact card. Forget going to another platform to manage your customer relationships. With phone numbers, email, addresses already in Coax, it can be your one source of truth. What would you use custom fields for? Birthdays, vehicle rego numbers, what breed of dog they have? 🐶
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Ignoring Instagram because it's all too much? Connect it to Coax and sign in to one place, reply and it's done. Your customers will think you're everywhere at once while you save time and make more money from happier customers. Try Coax for free today with a 14 day free trial. No lock in contracts & no credit card needed.
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When you need help, it should be where you need it. With Coax, our support is based in Australia and available to your local timezone. It means we can get back to you faster. Plus, we want to make sure your business grows with Coax so we'll go the extra mile to make sure it's bringing you value. See how Coax can take your business to the next level with our 14 day free trial. No credit card needed. No lock in contracts.
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Using Xero to manage your quotes and invoices? Connect your Xero account to Coax and see activity against a contact's conversation. You'll be able to trigger automations to take your business further. When an invoice is paid, you can trigger automated review requests once the invoice is paid and the customer has happily received your goods or services. See how Coax can help you business, sign up for a free trial or demo now www.coax.com.au
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Get better reviews from your customers and reply to them all to treat them real nice! With Coax, our reviews allow you to manage all your reviews, send automated requests based on the conversation and customer journey plus you can see and manage your review rating in Coax. We're doing more to get you more traffic, online and offline. Try us out with our free trial, 14 days, no credit card, no contact.
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Small and medium sized businesses are hurting from rising costs, more than they were 12 months ago, reports MYOB and we're also hearing it directly from them. What are they doing about it? They're looking for digital solutions to help productivity. So, we decided to do a roundup of some of our own productivity boosts to help out at a time when community matters most. Use the link below to see our recommendations! Canva Roam PandaDoc Readdle 1Password Setapp TextSniper
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Coax is now available on your phone through the Apple App Store and Google Play Store. The Coax app for phones brings your business to your pocket, offering features such as app notifications, channel switching, conversation opening and closing, and image and document attachments that put you just one tap away from making a sale. Download the app on iOS and Google Play now.
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Coax App reposted this
Neto, an Australian eCommerce and retail management software, provides tools for developing and managing online stores and inventory. Businesses can sell on Kogan, eBay, and Amazon using Neto's multi-channel selling feature. Now, with Coax, Neto users will have access to Coax when a customer places an order on Neto. The chat will update when the order status changes, giving you full visibility to provide customer support whenever you need to. Try it today with our 14-day free trial.
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