We’re thrilled to announce that Cogito is now part of the Verint family! A heartfelt thank you to our incredible team, customers, and partners for making this milestone possible. Hear more from Cogito’s co-founder, Joshua Feast, below, and stay tuned for updates as we embark on this exciting journey together.
Pleased to share the exciting news that Cogito Corp has been acquired by Verint. I would like to thank our customers, Cogicians, investors, directors, advisors and mentors for the wonderful support through the journey. Particular gratitude goes to my co-founders Ali Azarbayejani and Alex 'Sandy' Pentland and my wife Carine Simon - it has been a real pleasure to travel the road with you. Here are a few highlights from our story: Our roots started with a decade of scientific work at the MIT Media Lab looking at how computers can be taught to infer psychological state from behavior. When we incorporated, our first task was to take the original scientific ideas and translate them to a commercializable technology. We achieved this over several years with sponsorship from Defense Advanced Research Projects Agency (DARPA) and the The National Institutes of Health. Our initial questions were healthcare oriented: Could we identify mental health challenges in patients with chronic disease that were a barrier to care? Could we support veterans returning from Iraq and Afghanistan carrying hidden wounds of war? Happily the answer was yes, and we remain grateful for the opportunity to work with the Department of the VA and the largest healthcare organizations in the US. Next our customers asked us if we could help improve nurses’ “phone-side-manner”. This led to the development and delivery of the first real-time guidance system to improve speaking behavior and emotional connection. It turned out that real-time guidance helps maintain relationship and efficiency when performing high cognitive-load tasks, and mitigates the compassion fatigue that is a challenge for the caring professions. From there, our customers asked us to support their member services centers. This allowed us to expand beyond healthcare, and situated us as a real-time AI copilot pioneer. We attracted funding and expanded our focus. We were able to prove and popularize (i) real-time measurement of customer and employee experience on every call, (ii) multi-modal AI guidance on how to speak and what to say, and (iii) coaching and insights that brings teams together. We have been fortunate to be able to work with the most recognizable brands in the world and serve sites of more than 30,000 agents each. Our next chapter as part of Verint takes things to the next level. As Verinteers we benefit from global scale, with access to 10,000 customers and technology assets that will accelerate our roadmap. The combination allows customers to benefit from a complete best-in-class solution with an open architecture that lets them explore at their own pace. I’m pleased to share that I’ve taken a position as Verint’s General Manager of AI Coaching and that the entire Cogito team will continue to drive forward and expand on the work and ideas in our new home. Thank you to everyone involved for your support and goodwill.