CGS (Computer Generated Solutions)

With 80% of consumers valuing customer experience (CX) as much as the products themselves, businesses can’t afford to fall behind. 💼💵 The right BPO partner isn’t just about cost savings anymore—it’s about leveraging AI, innovation, and smart strategies to stay ahead. We partnered with CX expert and best-selling author Adrian Swinscoe to create a must-read guide on how AI can enhance your customer experience in 2025. Inside, you’ll discover: ✅ How AI, self-service, and real-time agent assist can elevate CX while reducing costs ✅ Why brands struggle with CX—and how to fix inefficiencies ✅ What to look for in an innovation-driven BPO partner ✅ Game-changing strategies to empower agents and improve customer satisfaction The future of CX is here. Download the guide now to get ahead: https://ow.ly/4Ua750UR6Kl #CustomerExperience #AI #BPO #Innovation #CXStrategy

Check out the latest insights from Paul Magel on strategies for brands to navigate almost any industry disruption as seen in his recent Q&A with SuplyChain247:

When it comes to creating exceptional customer experiences, nothing beats a human touch. 👩🔧👨⚕️ In fact, research shows that 81% of customers prefer companies that offer personalized experiences, and 90% find tailored interactions more appealing. But delivering meaningful personalization requires more than just a name in an email. It demands insights at every stage of the customer journey. 🛤️ Read our latest blog for key insights and practical tips on how to implement a winning personalization strategy: https://ow.ly/8OjM50UR6gN #CustomerExperience #Personalization #AI #CustomerJourney #CXInnovation

Exceptional customer service isn’t just a priority — it’s a competitive advantage. Finding the right business process outsourcing (BPO) partner is essential to unlock the full potential of AI and automation. Our new guide explores how innovative outsourcing partners are transforming CX across industries like technology, retail, healthcare, and finance. Inside you'll learn: ✅ Why exceptional customer service is make-or-break for brands ✅ The role of generative AI and automation in boosting efficiency and satisfaction ✅ Key traits of next-gen BPO innovation partners ✅ Actionable tips to enhance CX, reduce costs, and scale smarter 🎯 Download the guide today for proven strategies to help kick your CX up a notch: https://ow.ly/59Rc50UOUbU #CustomerExperience #CXInnovation #FreeGuide

✨ Celebrating our people! ✨ At CGS, our success isn’t just built on cutting-edge technology or innovative solutions — it’s built on the dedication, passion, and commitment of our incredible employees. With the new year in full swing, we wanted to take a moment to recognize and celebrate our CGS Romania colleagues who have been with us for 10, 15... and even 20 years. In a world where career paths are ever-changing, their loyalty and contributions have been instrumental in shaping CGS into the company it is today. These team members have not only helped build the foundation of our success but continue to inspire new generations with their knowledge, leadership, and unwavering commitment. Their work fuels our culture of collaboration, respect, and innovation. To all our colleagues celebrating a milestone anniversary — thank you for your dedication, your hard work, and the impact you’ve made. We are proud to have you as part of the CGS family and look forward to many more years of success together! #AnniversaryCelebration #EmployeeMilestones #ThankYou

In today’s hyper-competitive environment, exceptional customer experiences are a must-have for building loyalty and driving business growth. AI copilots can help by empowering human agents to deliver superior support. 💪 🌟 Here’s how: ✅ Enhanced agent performance: By automating routine inquiries and summarizing concerns, AI allows agents to focus on what matters most – complex, emotionally intelligent, and personalized customer interactions. ✅ Business impact: Improved first-call resolution rates, increased productivity, and happier customers lead to tangible business benefits. ✅ Human-AI collaboration: It’s not about replacing human agents – it’s about empowering them with tools that amplify their expertise and capabilities. Learn more in our latest blog for an important primer on the game-changing potential of AI copilots in the customer experience landscape: https://ow.ly/Wsy850UOeuE #CustomerExperience #CXInnovation #FreeGuide

Choosing the right business process outsourcing (BPO) partner can literally make or break your customer experience strategy. Don't worry – we've got you. 💪 To help, we’ve rounded up the top 10 essentials for finding your perfect match, from having business-savvy agents who understand your brand to focusing on AI and innovation to stay ahead. 🚀 Check out the full list here: https://lnkd.in/eQ5er8gN #CustomerExperience #Outsourcing #ContactCenters

🔮 Looking into our supply chain management crystal ball 🔮 Given the continually shifting economic landscape, predicting what's in store for fashion and apparel supply chain management in 2025 (let alone years from now) is no easy feat. But, our BlueCherry leadership team offers a few thoughts in the current issue of Inbound Logistics. 📦 Paul Magel shares his POV on how tariffs will shape supply chain management this year, emphasizing that the bigger challenge will be effectively managing inventory (p. 90) 🌱 Wesley Ekman contributes to the magazine’s “Good Question” round-up, highlighting the growing importance of sustainability and ESG-related compliance in modern supply chain strategies. (p. 14) Thank you to Inbound Logistics for spotlighting these important industry trends. 📖 Read the latest issue here: https://lnkd.in/ez7eyB29 #SupplyChain #Logistics #ESG #InventoryManagement

Is your contact center keeping up with today’s customer expectations? 🤔 The traditional model of contact centers is falling short—long wait times and inconsistent service are driving dissatisfaction, and businesses that don’t adapt risk losing customers to more innovative competitors. Here’s what forward-thinking organizations are doing to stay ahead: ✨ Integrating advanced technologies like AI, chatbots, and omnichannel support to boost efficiency and customer satisfaction. 📈 Embracing personalized and proactive service, especially as 88% of customers now prioritize their experience over price or product. 🚀 Partnering with BPO providers who focus on continuous innovation, ensuring contact center strategies are future-ready. Modernizing your contact center is a must-have. With the right tools, strategies, and partnerships, you can improve satisfaction, efficiency, and adaptability. Discover how businesses are transforming their operations and what steps you can take today. Read the full blog here: https://ow.ly/yNOb50UMz72 #CustomerExperience #Outsourcing #ContactCenters

🎉 Exciting news from CGS and BlueCherry! We are delighted to announce that CGS (Computer Generated Solutions) has been named a Leader in the IDC MarketScape: Worldwide Retail, Footwear, and Apparel PLM 2024 Vendor Assessment for our BlueCherry PLM! 👗👟🧵 The recognition underscores the power of BlueCherry PLM in helping fashion brands streamline product lifecycle processes, enhance supply chain collaboration, and navigate the challenges of speed-to-market, sustainability, and evolving consumer expectations. Congratulations Paul Magel and team BlueCherry on this well deserved recognition. Read the full press release here: https://lnkd.in/eqx6G5cU #InnovationInFashion #BlueCherryPLM #IDCMarketScape