Concentrix

After an incredible year of innovations in tech and brand transformations, it's time for us all to take a short break. We’re grateful for our game-changers and clients—wishing you all a very Happy Holidays! 🎄 #PowerofConcentrix

Imagine a workday where you can free up to 80% of your time for what truly matters. iX Hello™ allows you to create virtual assistants that handle repetitive tasks allowing your teams to focus on driving growth and innovation within your business. Learn more: https://cnx.li/BLKNO #PowerOfConcentrix

Listen to Gerald Pullen, Managing Director of Business Transformation at Concentrix Catalyst, as he talks about our focus on growth by helping our clients navigate their unique customer journey challenges and driving meaningful change in the way they engage with customers across all industries. Watch the fireside chat here: https://cnx.li/bAdOz #PowerOfConcentrix

The Forrester Wave™: Customer Experience Strategy Consulting Services, Q4 2024, recognized us as a strong performer! For us, this recognition underscores our ongoing commitment and investment in Management Consulting and Transformation, Marketing & Sales Consulting, and CX Consulting. A huge thank you to our amazing Concentrix Catalyst team for making this achievement possible! https://cnx.li/uDPuL #PowerOfConcentrix #ForresterWave

Where is AI heading? I’ve been thinking about the future of AI, and I realize our perspective might be a bit contrarian compared to mainstream views. Here’s how we see things shaping up: •Personal Data Control: One of our core beliefs is that individuals will increasingly want control over their own personal information. This is where Small Language Models (SLMs) come into play. Imagine these models integrated right into your devices—like your phone or TV—empowering you to manage and own your data directly. •Customized Experiences: With SLMs, the potential is truly exciting. They can interface with enterprise applications, allowing you to easily access information from your bank about your savings, model your retirement plans, or find whatever insights you need—all while ensuring your data isn't proliferated. This level of personalization will be a critical focus as we move forward. •LLMs as Commodities: We also believe that Large Language Models (LLMs) will evolve into commodities. Companies will likely leverage two or three different LLMs, each excelling in specific areas. For example, you might turn to one LLM for legal content, another for social media insights, and yet another for language services. As companies rethink their brand experience strategies, we’re starting to see a shift toward using multiple LLMs instead of relying on a single holistic solution. It’s fascinating how the landscape is changing, especially when I consider how different our approach is compared to just a year ago. Exciting times ahead!

AI is reshaping the way businesses connect with their customers, enabling more meaningful interactions. Listen to Gerald Pullen as he shared how innovative solutions like iX Hello™ streamline operations and enhance the customer journey, allowing companies to focus on what truly matters: their customers. Watch the fireside chat here: https://cnx.li/bAdOz #PowerOfConcentrix

Empowering your teams to refine their skills in a safe and supportive environment is crucial for delivering exceptional customer experiences. ALBA is an innovative learning and practice bot that is leading the way with AI-enabled, multi-role training simulations, ensuring the team is always at the top of their game both in the classroom and on the job. In recognition of this commitment to excellence, ALBA has received the Gold Award for Best Advance in AI and Machine Learning from the 2024 Brandon Hall Group Excellence in Technology Awards! A big thank you to everyone who has contributed to the success of ALBA! Together, we are continuously raising the standard in customer care and talent development. #PowerOfConcentrix

Happy customers are key to any business success. When customers feel valued and understood, their loyalty deepens, leading to repeat business and positive word-of-mouth. By leveraging GenAI to automate repetitive tasks, iX Hello™ helps your teams focus on the more complex needs of customers. This allows them to respond more quickly to inquiries, enhancing the overall experience and helping to improve customer satisfaction by up to 40%. Learn more here: https://cnx.li/BLKNO #PowerOfConcentrix

We're thrilled to be recognized as a strong performer in The Forrester Wave™: Customer Experience Strategy Consulting Services, Q4 2024! We received a 5 out of 5 score in the industry-specific specializations criterion. As mentioned in the report, "Concentrix is a good fit for organizations looking for deep industry expertise and an ability to leverage other industries’ best practices to rapidly advance the firm’s strategy." A huge shoutout to our incredible Concentrix Catalyst team for making this achievement possible! https://cnx.li/uDPuL #PowerOfConcentrix #ForresterWave

AI and automation have the ability to help your organization prevent, manage, and deter cyber attacks. Read more: https://cnx.li/yrZaU #PowerOfConcentrix