CHART - Council of Hotel and Restaurant Trainers

Have ever been mistaken for an employee in a place of hospitality business? In this brief CHART Talks, Donna Herbel recounts an experience of being mistaken for an employee at a store due to her friendly demeanor, which led to a broader discussion on hospitality. She emphasizes that hospitality is not just a profession but a way of life that involves making eye contact, smiling, and helping others. She highlights the importance of training in these practices across all industries to foster connection, communication, and community. She urges hospitality trainers to apply these principles beyond their professional roles, suggesting that such behavior can improve societal civility. It's worth the watch! #CHARTtrainers

Happy Thanksgiving, friends! 🦃 🦃 We’re filled with gratitude for each of you who make CHART a supportive and inspiring association. Reflecting on 2024, it's clear that this has been a remarkable year for our community. Through your dedication, passion, and commitment to elevating hospitality training, you have helped make this year an outstanding one for CHART and members across our industry. We hope your year has been an outstanding one as well! ❤️ ❤️ #CHARTtrainers

Are you familiar with the term "omotenashi?" Omotenashi, a uniquely Japanese term often translated as “hospitality,” extends far beyond the typical Western understanding of the word. It embodies a selfless dedication to serving others, emphasizing genuine care and respect without expecting anything in return. After experiencing omotenashi during a work trip to Japan, CHART's Monique Donahue, Director of Commercial Learning at Hilton, was struck by how setting clearer expectations in staff training could create a more genuine approach to hospitality. Here are her top 5 tips for incorporating the spirit of omotenashi in your own organization. #charttrainers

Meetings are essential for collaboration, but not all meetings are created equal. Knowing how to hold a purposeful and focused meeting can save time, create clarity, and drive action. Check out this article by expert meeting facilitator Jennifer Belk White, Ed.D. to learn why identifying the meeting’s purpose ahead of time is crucial, the three key types of meetings, and practical tips for leading any meeting effectively. https://lnkd.in/gFmBQaXV #CHARTtrainers

Hospitality Trainers in the New England area and beyond are invited to join us for a virtual Regional Training Forum (RTF) next Wednesday, December 4, from 1-2:30 pm ET. The topic will be "Crawl, Walk, Stumble, Run: Your AI Journey from the Lobby to the Top Floor." Join Opus Training, Sonesta Hotels, and your peers for a hands-on virtual session on leveraging AI tools (no matter your current level). We will also have a live Ask My Peers Roundtable session. Bring your challenges and questions for the group! For more information and to RSVP, go to https://lnkd.in/dBdbSZ6 or reach out to regional directors Jason M. Lyon and Derek Fournier. CHART RTFs are free and open to both members and non-members. Anyone employed by a restaurant, foodservice, or lodging company that is actively involved in creating, delivering, or overseeing training, is eligible to attend. Hope to see you there! #CHARTtrainers

Jessica Burke, Director of Operational Development for Upstream Hospitality gives the skinny on how to get the most out of your CHART conference, bouncing ideas off of other trainers in Ask My Peers, and why she's excited to attend her next CHART conference. "You leave there feeling so motivated and ready to hit the ground running when you get home." #CHARTtrainers

San Antonio-area trainers are invited to a Regional Training Forum on December 12! Come learn and network with your hospitality training peers while you explore the 12 FUNdamentals of Building Leaders with Aaron Andres and play a fun and engaging round of JEOPARDY with Kevin Adams of ELB Learning! Please RSVP by November 25. Contact regional directors Barret Bailey or Tresa Wells. Visit https://lnkd.in/d-WgvBJ for additional details on this and other scheduled RTFs. hashtag #CHARTtrainers

Psst! Did you hear what Kate Stiteler from Sonesta Hotels said about CHART recently? OK, so if you know Kate, you probably know that she's an active CHART member and rockstar trainer, but in this 3 minute video, you will also hear about her first CHART conference experience, the advantages of being part of a small, specialized association, and some of the real-life takeaways, tools, and opportunities that make CHART so relevant for her. "For me–for my money, for my time, and for what I walk away with–CHART is a no-brainer," she says. If you're not sure what CHART is all about, or if going to a hospitality training conference could really make a difference in your career, take a few minutes to check out this brief video (interview by Sam Worobec on the Training Simplified podcast). https://lnkd.in/gt_mNjiS #CHARTtrainers

Read about the core principles of "Second Mile Service" at Chick-fil-A Restaurants by VP of HR Nicholas Lawrence, SHRM-CP. This philosophy is all about cultivating a magical aura around the business—creating an experience so exceptional that customers can't help but return. By focusing on personalization, surprise, and empathy, you too can create a lasting impression that elevates the customer experience beyond the hospitality industry standard. #CHARTtrainers

Another great Regional Training Forum (RTF) is in the books! Thanks to regional directors Michele Lange and Alie Gaffan, CHT for organizing, and to Wienerschnitzel for hosting! #CHARTtrainers