This generation of CXM practitioners is rising above certificates and certifications in truly solidifying their role as a leader in the Customer Experience field. Students include Jason Goodin, CCXP, Cyndi Lyon, Sarah Hums, Michael Gerrish, Wyeth Atchison, MBA, Michael Puchtler, and Melanie Fleiss, PHR, ACC, CPC. Learn from industry leaders such as Lou (Lewis) Carbone, Diane Magers, Wayne Simmons, CCXP, Nicholas 🎙 Zeisler, and Vivian Phillips Husband, PhD, CPCU. Michigan State University's MS-CXM degree program will unlock unlimited possibilities to enhance your expertise in customer experience management (CXM) while giving you the top credential in CXM in doing so. MS-CXM is tailored for working professionals and can be taken part-time. https://lnkd.in/g9ac76hv
CXM@MSU
Higher Education
East Lansing, Michigan 1,392 followers
Advancing the field of customer experience management through education and industry partnership
About us
We take a multifaceted approach in partnering with industry, faculty, and students in advancing the field of customer experience management while also helping businesses better understand and meet the needs of their customers and reach their recruiting goals. Composed of faculty from the Eli Broad College of Business who conduct research in customer experience management, this group advances thought leadership in this field and shares its key results and practical insights with member organizations. Scheduled throughout the academic year, member organizations participate in career panels and mixers designed to provide insights into career paths and opportunities across the customer experience management process. Whether your background lies in CX, UX, CS, or PX, you know that today's customer experience management leaders must not only possess the technical skills to deliver on the expectations of customers across multiple channels but also the understanding to engage both leadership and employees in a concerted effort to do so. CXM@MSU supports North America's first Master of Science in Customer Experience Management program designed to provide students with the broad range of skills necessary to manage and lead the customer experience function in any organization, and the CXM@MSU Symposium, which provides participants with an opportunity to learn cutting-edge practices from customer experience management practitioners and researchers in a highly interactive environment.
- Website
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https://broad.msu.edu/marketing/cxm/
External link for CXM@MSU
- Industry
- Higher Education
- Company size
- 10,001+ employees
- Headquarters
- East Lansing, Michigan
- Type
- Educational
- Founded
- 2019
Locations
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Primary
Get directions
651 N Shaw Ln
East Lansing, Michigan 48824, US
Employees at CXM@MSU
Updates
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🚀 Join Us for the December CXM@MSU Roundtable! 📅 December 19, 2024 🎙️ Guest Speaker: Eric Smuda, CEO of Likewize 💡 Session Topic: Driving CX Success on Any Budget Whether you're part of a small business with no CX team, leading a one-person CX effort, or working with a limited budget, this session is for you! Eric Smuda will share practical strategies and inspiring tactics from his career to help you build and sustain a successful Customer Experience program. ✅ Learn strategies and tactics to drive success for: - Small businesses that may have no CX team or budget - Companies with a small CX budget - One-person CX teams - Self-funding your own CX budget Don’t miss this opportunity to gain actionable insights from a CX leader! 📩 Register now using the LinkedIn form below. Let’s explore how to elevate customer experiences together. #CXM #CustomerExperience #MSU #Leadership #CXStrategies #ProfessionalDevelopment
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We welcome Parul Bhandari, Fractional Customer Experience Leader at CustomerXSuccess to lead our Monthly CX Roundtable in an insightful discussion of what keeps cross-functional teams in silos, tangible practices to dive alignment, and how you can apply these regardless of your industry. Key Takeaways: - Learn how to identify sticky points between your cross-functional teams - Understand techniques to align goals -Workshop how you can apply this in a broad number of workplaces Registration is OPEN! Reserve your spot today. #CX #CXM #CXMMSU #customerexperience #customerexperiencemanagement #CXMroundtable #CXM360 #virtualevent2024
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On the next roundtable, we are honored to welcome Greg Tucker, the founder of Tucker and Company to speaker about connecting the dots from CX actions to improved metrics and business results can build stakeholder engagement, creates disciplined storytelling and can populate an ROI model the CFO will love. Key Takeaways for you: - Learn an easy to use method for connecting CX improvements to Business Results - Establish a foundation for building a CX ROI Business case - Build a stakeholder communication plan for building cross-organizational support
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Hosted by CXM@MSU, CXM 360 is the most practical and comprehensive conference for the customer experience management industry. Always practitioner, never vendor-driven, early bird pricing for CXM 360 ends on September 1 ($395/individual, $2,500/table of 7): https://lnkd.in/eKQTaHc Michigan State University - Eli Broad College of Business
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Next Month, join Risa Lovell, MS-CXM and Michael Yodice, MS-CXM, Co-Founders of Mindset CX to explore a new approach to all functions of the Customer Experience rooted in understanding the explicit and latent emotional needs of your customer. Utilize Human-Centered Systems Design thinking to understand all facets of the situation at hand within your organization. Registration is OPEN! Reserve your free spot today.
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We are excited to have Wayne Simmons, CCXP joining us in the #CXM360 #CustomerExperienceManagement in-person conference. Join Wayne in the frontline of #CX and #CXM, addressing current development and challenges, striving for customer excellence. CXM 360, is always practitioner, never vendor-driven. If you've yet to register, do so today and take advantage of early-bird pricing (just $395): https://lnkd.in/eSKv2jD #eastlansing #MI #michigan #michiganstateuniversity #MSU #CXMMSU
Global Customer Excellence Leader @ Pfizer | Faculty, M.S. CXM @ Michigan State University | Author: The Customer Excellence Enterprise (Wiley) | Customer-Centricity + CX Keynote Speaker | U.S. Army Intelligence Veteran
The #CX space can be a bit “noisy” at times…however, none of that noise hits like this! Go ahead…turn the volume up! Join me and other #CXM leaders and practitioners from around the globe on October 8-9, 2024 in East Lansing, home of Michigan State University, for our annual CXM 360 in-person conference — Hosted by CXM@MSU (founder and host of North America's first and only master's degree in customer experience management - MS-CXM). CXM 360 is always practitioner-driven, focused on sharing best practices and telling stories from the front lines. For more information and to register: https://lnkd.in/gEdkZ8xB Michigan State University - Eli Broad College of Business #CXM #CX #SpartansWill
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We are happy to welcome back Patty Soltis for this year's #CXM360 #CustomerExperienceManagement in-person Conference to give insights on how CX professionals can contribute financially to the organization and propel growth with their knowledge of customer information. Connect #CX metrics to company metrics with the right data. Joining Patty, attendees will understand more about building value and what data is needed to: ✅ Connecting their work to financial objectives – get to the north star and what is important. ✅ Identifying growth opportunities – segmenting customers into maintain, growth, opportunities, and risk – do the same thing with products. ✅ Engaging partners to act on them – find out what matters and work on that. CXM 360, is always practitioner, never vendor-driven. Be a part of the CX Transformation. If you've yet to register, do so today and take advantage of early-bird pricing (just $395): https://lnkd.in/eSKv2jD #michigan #michiganstateuniversity #MI #MSU #eastlansing #eastlansingevent #lansing #lansingevent #event #conference #october #lansingeventoctober #CXM #customerexperience #CXMMSU
The CXM@MSU conference is where the best of CX gathers to teach and learn from each other. The speakers are inspirational, actionable, pragmatic, and thought provoking. They speak about incorporating AI, effective VOC insights, the importance of trust - and any X you can imagine including CX, EX, UX and more. In the last year, there are so many components I used in my work driving profitable revenue. The relationships built are invaluable and it is the best and truest form of networking. It's a community at its finest. As a business person who uses CX to drive profitability, my workshop is connecting CX metrics to financial metrics. CX adds value and growth. It is October 8 & 9 in Lansing Michigan. Sign up here: https://lnkd.in/eqjvucxU Speakers include: Mark Slatin, CCXP, Diane Magers, Raj Sivasubramanian, Wayne Simmons, CCXP, Lou (Lewis) Carbone, Mary Poppen, Jennifer Ashman, CCXP, Leslie Pagel, Simone Silva, MS, MBA, James Muñoz, CCXP, XMP, Sarah Hums Brigid O'Donnell Colver Roxana (Roxie) Strohmenger, CCXP Michelle Kaptur, MBA Laura Marie Casey Parul Bhandari Tom DeVries Mark Harrison Bob Azman, MBA, CCXP Aaron Ahuvia Laura Fry Ph.D. Kevin Budelmann Hamdi Al-Amawi John Provencal Nick Glimsdahl Bradley Kruger Tamar Cohen Eric Smuda
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We are happy to have Eric Smuda on the #CXM360 program, for the first time! at the #CustomerExperienceManagement in-person conference, join Eric as we venture through 25+ years of lessons learned, stories of success and failure, and the life skills and relationships you'll need to develop to be successful in your career. By the end of the session, you will: ✅ Learn how to build credibility in the organization ✅ Learn the “beyond the classroom” skills needed to develop your career ✅ Understand the key relationships needed to climb the CX ladder ✅ Learn key strategies for demonstrating the value of your contributions CXM 360, is always practitioner, never vendor-driven. Be a part of the #CX transformation. If you've yet to register, do so today and take advantage of early-bird pricing (just $395): https://lnkd.in/eSKv2jD #MI #MSU #eastlansing #lansing #michiganstateuniversity #michigan #CXM #octoberlansingevents #event #conference
Chief Customer Officer | Head of CX | C-Suite and Board Advisor | VOC & NPS Champion | I drive company growth and retention through better customer experiences
I am honored to be invited to speak at THE premier CX conference of the year, CXM 360, hosted by CXM@MSU, the founder of the first master degree in CX Management in North America. The event features numerous CX practitioners and some of the best CX consultants in the industry, many with distinguished careers leading CX functions in well-known companies. If you are concerned about it being too academic since it is hosted by a university, check out the impressive speaker roster here: https://lnkd.in/g5xbhB8e Save the date and join me on October 8-9th in East Lansing. Secure your spot at the event by visiting https://lnkd.in/g5xbhB8e
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