McKinsey research shows that a mere 15% of leaders are truly satisfied with their company's approach to measuring customer experience, and an even smaller 6% have faith that their systems support both strategic and tactical decisions. This widespread issue is a significant hurdle in securing funding for CX initiatives. Join CXPA's Gabe Smith, CCXP as he welcomes former Forrester Senior Analyst Michelle Beeson and JourneyTrack Founder & CEO Ania Rodriguez to offer actionable insights and transformative strategies you can put into practice today to improve outcomes for your organization.
Customer Experience Professionals Association (CXPA)
Non-profit Organizations
Minneapolis, Minnesota 76,138 followers
We support CX professionals to share, learn, inspire, and grow throughout their entire career.
About us
The Customer Experience Professionals Association is the premier global non-profit organization dedicated to the customer experience profession. We increase the impact and visibility of customer experience professionals, facilitate effective member-to-member sharing, and establish respected standards. CXPA created the Certified Customer Experience Professional (CCXP) credential and certification.
- Website
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www.cxpaglobal.org
External link for Customer Experience Professionals Association (CXPA)
- Industry
- Non-profit Organizations
- Company size
- 2-10 employees
- Headquarters
- Minneapolis, Minnesota
- Type
- Nonprofit
- Founded
- 2011
- Specialties
- Collaborative environment for establishing industry standards and best practices, Networking opportunities with industry leaders, Business, customer experience, Certified Customer Experience Professional, CX certification, CX Book of Knowledge, CX jobs, and whtiscx.com
Locations
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Primary
Get directions
10700 w Highway 55
Suite 275
Minneapolis, Minnesota 55441, US
Employees at Customer Experience Professionals Association (CXPA)
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Graham Clark CCXP
Driving operating improvement and competitive advantage through digital first but not digital only experience management technologies
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Rafael Bonjorno
CX & Business Development | B2C and D2C | Innovation Strategies | Product & Services | Marketing & Sales | Digital Transformation | CRM & Loyalty |…
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Francisco Zapata, CCXP
Head of Customer Centricity | CEO | CX Professor | CCXP | CXPA Council Chair| Customer Experience | Customer Success | Customer Centric Companies
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Lucied Manduca
Global Director at Vale - CX & Sales Services | Marketing | Business | Innovation and Digital | Speaker and Mentor of CX and Career | Board Member |…
Updates
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"I've used my CCXP to help bridge with companies that I work with how you (use technology) to drive the actual goals you have." - Rox Burkey, CCXP. Learn more about earning the CCXP here: https://lnkd.in/eVkckGk #CX #Customerexperience #CCXP #CXPA
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Has anyone ever asked you, "What is CX?" CXPA makes explaining customer experience super easy and fun with this awesome video. 🎬 Check it out in multiple languages here: https://lnkd.in/ec8qHHh 🌍 #customerexperience #funlearning #CCXP #CX #spreadtheword
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📣Our partners at Awards International would like to recognize CX excellence with the 2025 USCXA Awards 🌟🏆🌟The Super Early Bird deadline is fast approaching—December 6th! Learn more here 👉 https://lnkd.in/diWZ2jPJ. #CXAwards #CXPA
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Customer Experience Professionals Association (CXPA) reposted this
It’s a genuine pleasure to serve on the Customer Experience Professionals Association (CXPA)’s Diversity Advancement Committee! As a proud Certified Customer Experience Professional (CCXP), I’ll always be there to support the CXPA in its mission to advance the CX professional in any capacity I can. Exciting announcement coming soon 😉. Thank you to Vaishali for this group photo! It’s a pleasure to work alongside such titans in the field. 🙌🏻 #CXPA #CustomerExperience #DiversityInCX #CXProfessional #CCXP #Teamwork
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💡#DYK CXPA has an active #B2B CX community? 🤝 Tune in to learn how to align customer journey mapping with company goals to deliver value and much more. Register here https://lnkd.in/eSazZsjr #CX
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💡#DYK CXPA has an active #B2B CX community? 🤝 Tune in to learn how to align customer journey mapping with company goals to deliver value and much more. Register here https://lnkd.in/eSazZsjr #CX
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📣Our partners at Awards International would like to recognize CX excellence with the 2025 USCXA Awards 🌟🏆🌟The Super Early Bird deadline is fast approaching—December 6th! Learn more here 👉 https://lnkd.in/diWZ2jPJ. #CXAwards #CXPA
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💡 “Without good data and good data governance, it’s very difficult to truly understand the voice of the customer,” Jessica Zeroual, CCXP said, explaining that the core of any CX program rests on data--making collaboration with data owners essential for a strong foundation. https://lnkd.in/ek85xeSH Learn more about this monograph here 👉 https://lnkd.in/dWhSiwHT CXPA Members have free online reading access. #CX #CCXP #CXPA #customerexperience
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Join us on LinkedIn Live December 12th! 🎬 Don't miss this conversation on actionable strategies to grow your customer base, enhance loyalty, and drive measurable business success through a CX focus. INDEVCO Consultancy https://lnkd.in/ejpdhNcW #CX #Customerexperience #Customercentricity #
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