DATAMARK, Inc.

It’s Love at First Contact! At DATAMARK, we believe every customer and client interaction should feel like a perfect match. From seamless omnichannel solutions to AI-driven support, we ensure every touchpoint is one to remember. ♥️♥️♥️ #ValentinesDay #LoveAtFirstContact #ValentinesDay2025 #contactcenter #BPO #contactcenterBPO #AI #AIinCX #omnichannel

Are AI security breaches costing you millions? AI adoption in Business Process Outsourcing (BPO) is reshaping industries, but the stakes are high. With 77% of businesses reporting AI-related security breaches last year and average costs of nearly $5 million per incident, companies are exposed like never before. Don’t gamble with your reputation or your client’s trust. Learn 8 practical steps to secure your AI implementation, including tenant isolation, automated monitoring, and data encryption. Start protecting your business today—before risks become realities. Download your free guide here: https://hubs.la/Q036GLMY0 #AIinBPO #CyberSecurity #BusinessInnovation

Are you seeking #opportunities in #Procurement, #SoftwareDevelopment, or #Operations #Sales? A chance awaits you! I am currently #hiring for the following positions in El Paso, TX: - Senior Purchaser - Client Services Manager - Software Development Manager https://lnkd.in/gz2NjP59 These roles offer on-site positions with fantastic benefits and a vibrant work culture. Reach out to explore further or pass along to potential fits. Let's connect for more details! #JobOpportunity Ali Karim Esteban Dye Victor Saenz Melissa Zamora Stephanie Young Jessica Rentschler Michelle Hayes Matt Lochausen Diana Bravo Miranda Perez Karla Rodriguez Melanie Mendizabal Konrad, SHRM-CP Shuy-shen Gonzalez DATAMARK, Inc.

One of the biggest foundational challenges customer care teams face? Scattered knowledge bases. Recently, DATAMARK, Inc. worked with a retail company. Agents couldn’t provide quality customer answers because their information sources were inconsistent. It led to sky-high anxiety among agents, a drop in service quality, and dissatisfied customers. Nobody was happy. To tackle the problem, we deployed DATASPARK as a single source of truth. It was able to: ✨ Analyze ongoing calls  ✨ Comb through scattered databases ✨ Generate the best possible answer The impact was staggering. 📈 Slashed AHT time by 20 seconds. Agents solved issues rapidly. 📈 Raised service levels by 7.4% and increased operation efficiency. 📈 Overall service quality increased to 94.97% and higher customer satisfaction. Want to see more of DATASPARK in action? I'll be sharing plenty more this year, so make sure you're following my account. #AI #Customercare #DATAMARK

DataSmart combines the power of Generative AI with custom middleware, enabling seamless integration with any contact center platform. Find out how this flexibility transforms contact centers in our latest case study! Learn more: https://hubs.la/Q035vDHs0 #Datamark #DataSmart #agentassist #AI #AIinCX #contactcenter #BPOconatctcenter

Revolutionize Your Contact Center Operations with DataSmart by unlocking real-time insights, multilingual support, and agent assistance—all in one powerful AI knowledge base. Reduce average handle times, enhance customer satisfaction, and empower your agents with DataSmart. Read our latest case study to learn how we’re augmenting our agents to new heights with DataSmart! Read more: https://hubs.la/Q035pXQW0 #DATAMARK #DataSmart #agentassist #AI #generativeAI #AIinCX #CX

[1] As we wrap up the week, I reflect on some of the recent news on AI and cybersecurity, the intersection of tech innovation and humanity, and where some of the investment dollars are going. [2] Do you have your conference calendar updated yet? I look forward to heading back to London for Finovate Europe end of February, and to Vegas for Fintech Meetup with DATAMARK, Inc. in March. Drop me a note and say hi! [3] Don't miss my recent conversations with Anurag Mukherjee on TheOutlier Podcast on AI and banking, and with Stessa Cohen on the recent development around the Treasury Payment System. [4] And of course, don't forget to catch up with this week's One Vision Podcast, where Elizabeth Lumley joined us on the show where we delve into the transformative journey of fintech and banking post-2008 financial crisis. _____ As always, thank you for reading. If you enjoy my posts ... 🔔 Ring it on my profile so you don't miss the next one. ⏺ Subscribe to this LinkedIn newsletter "The FinTech Prose" and share it with your network 💜 Hit like and comment to let me know your thoughts. ✍ Drop me a review on Beyond Good and The Metaverse Economy on Amazon. 🛒 Pre-order my upcoming book: Banking on (Artificial) Intelligence. _____ #AI #FinTech #FinancialServices #OneVision #BankingOnAI | One Vision Podcast | Unconventional Ventures | Barb MacLean | Stephanie F. |

Whenever someone asks me, “What’s the single, most important skill for leaders?”, I show them this quote. Focused listening is a superpower for leading your people. Leaders, it’s your responsibility to give your team guidance. If a complicated situation emerges, you’re the one people will turn to. A lot is on the line. If you don’t pay attention, you risk making a bigger problem than you inherited. Dial in on what your people are saying, trust them, and hear them out completely before jumping to conclusions. #Leadership 

To minimize supply chain disruptions and mitigate increased operational costs related to De Minimis regulation changes, DATAMARK helps organizations navigate these challenges by enhancing customs compliance, optimizing supply chain strategies, and providing real-time insights into regulatory shifts. Want to learn how we can help your business adapt to these changes and stay competitive in the evolving landscape of international trade? Contact us at: https://hubs.la/Q035HGP50 #DATAMARK #Deminimis #dutiesandtaxes #freight #BPO #BPOcontactcenter #dataentry #outsourcing #Backofficeoutsourcing #backoffice #tariffs #tariff