Decagon

Sharing what my team has been working on since Q4 2023! It has been great working with the Decagon team thank you Jesse Zhang Ashwin Sreenivas and Jesse Zhang for being fantastic partners!

If you’ve looked into AI for customer support, you’ve probably heard of Decagon: they’ve built a product used by the likes of Rippling, Notion, Duolingo, and Eventbrite. I sat down with Jesse Zhang (CEO and co-founder) to talk about how they actually build customer support AI agents, from a logic flows framework to testing and evals. Full episode in the comments!

We're proud to be working with Faire, helping them scale customer support with our AI Agents, creating more efficient processes and improving customer satisfaction. "Working with the Decagon team feels like one of the best partnerships I’ve had in my career." This is 100% aligned with our approach at Decagon, as we believe in building deep, long-term partnerships with our customers. With Decagon, Faire has: - Streamlined returns & repetitive inquiries - Reduced operational costs while improving CX - Empowered their team with better tools & insights A huge thank you to Adele Hedden, Andrew Somerville, Stephanie Doxtater, Shan Hu, and the amazing team at Faire for an incredible collaboration!

Today, I’m excited to announce the launch of Decagon Voice into GA! Our enterprise-grade AI voice agents deliver hyper-realistic conversations with customers over the phone and run on the same "brain" that has made us successful so far. This is a huge milestone toward our vision of an agentic future for customer experiences. We're also announcing Decagon’s partnership with ElevenLabs, the industry leader in AI audio, to launch Decagon AI Voice Agents. For our clients, every customer interaction is a chance to provide value and win customer loyalty. Customers expect fast, frictionless support without long wait times or circular decision trees. By combining ElevenLabs’ incredibly natural and expressive voice models with Decagon’s agentic AI platform, we’re making phone support as seamless, trustworthy, and efficient as live chat. If you want a demo of our voice agents in action, shoot me a DM. Would love to show you around.

Joining the right startup at the right time can be a life-changing decision. We appreciate the shoutout from Business Insider in their latest article! It’s been a crazy journey so far and we’re growing rapidly. Reach out if you’re ready for a wild adventure! 🚀 https://lnkd.in/gGFfZgCV

We're hiring for a Sales Manager and SDR Manager at Decagon! They will join our in-person team in San Francisco, CA. Both roles require 3+ years of experience (preferably in the B2B/SaaS space), a proven track record in successful sales leadership, and strong analytical skills. Bonus points if you're fluent in sales enablement and CRM platforms (Salesforce, Hubspot, etc.), and have experience coaching teams through the sales cycle. What do we offer? ➡️ Growth opportunities in a fast-paced, high-growth company ➡️ Health, dental, and vision insurance ➡️ "Take what you need" vacation policy We’ve built an exceptional team, and we’re excited to add more people who thrive on driving sales performance. If this sounds like you, check out the links to the JDs and applications in the first comment. P.S. If you don't fit the criteria but know someone who does, refer them!

AI startups are transforming how enterprises operate, driving efficiency, automation, and smarter decision-making. From customer service automation to data security, these companies are shaping the future of enterprise AI. Here are eight startups making an impact: Decagon – Jesse Zhang, Ashwin Sreenivas Calltree AI – Kun Qian, Robertson Taylor Canvas AI (YC F24) – Essam Sleiman Credal.ai – Ravin Thambapillai, Jack Fischer People.ai – Oleg Rogynskyy Outlit (YC W25) – Josh Earle, Leo Paz Andoria – Daryl Budiman, Anirudh Ramprasad Cyera – Yotam Segev, Tamar Bar-Ilan These startups are helping enterprises streamline operations, enhance productivity, and stay ahead in an AI-driven world. Read more here: https://lnkd.in/eu8_d6_t

Today, we're launching a new referral bonus for anyone who introduces us to a new customer! A while ago, we launched a referral bonus for anyone who could introduce us to someone who we eventually hired. This has been wildly successful and has accounted for a large portion of our engineering, GTM, and deployments teams. We're now applying the same concept as we scale our customer base! ✨ We are lucky to work with so many amazing organizations (like Eventbrite, Duolingo, Notion, etc) and are growing rapidly. Customer support is a function almost every business has, so I'm sure many people in the Decagon network know businesses that would benefit from a Gen AI partner. As you may know, we specialize in working with consumer products with large user bases. If you'd like to introduce us to someone interested in Decagon, DM me or make the intro to sales [at] decagon [dot] ai!

Please help us welcome Thomas Borda, MBA (from Five9), Kevin Yang (from General Catalyst), and Emily Cattermole (from Productiv) to the Decagon team! 🎉 We can't wait to see the impact they have on GTM, deployment, and marketing. Shoutout to Katie Coutermarsh, Michael Shao, and Cyrus M. for the referrals. 🔥 If you're interested in working with a product-obsessed team in our SF office, don't hesitate to apply! We're hiring across engineering, GTM, operations, and more. Make sure to follow Decagon for open roles!

The first Decagon offsite of 2025! ✅ We hosted our entire team at Camp Decagon in beautiful northern California. It's crazy to see how much we've grown in the last year. We've had a packed start to the year, and we're still hiring across all teams (GTM, Engineering, Ops, Product, Design, etc)! Reach out if you or a friend would be a good fit. Here's to a great 2025!