Easy On Hold provides streaming music and messages on a custom marketing schedule for contact centers, enterprise-level corporations and small-medium businesses via their phones and overhead environments. We create effective message on hold productions, voice mail, greetings, recordings, announcements, phone on hold, and hold button custom messages. Created by a successful advertising and marketing team with extensive experience in branding, public relations and audio/video production, Easy On Hold is a marketing company that puts hold time and foot traffic visits to use as a strategic opportunity to achieve four marketing goals: educating the customer, brand positioning, selling products and services, and providing stunning customer experiences. The best on hold music for business is here in any genre or style. Streaming live or audio files for any communications platform. 70+ hit music stream your favorite artists in your public spaces or on your phones. Start streaming on hold music for your business. Our cloud and on-premise streaming solutions free tech teams of sourcing handling audio files. There’s no file size limit to worry about. All content is fully licensed. Now streaming in Microsoft Teams Phone with a free trial. When major brands, need a higher level of customer care, they choose Easy On Hold®. Our on-hold messaging services support hospitals, credit unions, equipment dealers, healthcare providers, and businesses with contact centers. Streaming music on hold or custom mp3 and wav files for on-premise or cloud platforms. Easy On Hold seamlessly integrates with your existing phone platform, and major call center platforms for a better customer experience. Hold music and message solutions for every communications platform.
External link for Easy On Hold
4341 S Westnedge Ave
2201
Kalamazoo, Michigan 49008, US
Our AI Studio now handles 148 Languages and dialects (including English). https://bit.ly/EOHAIVoice. Give us a call for a free demo 888-798-4653.
VP, CTO at Easy On Hold, creator of streaming music & messages on hold. • Microsoft Partner • Avaya Dev Connect • Cisco Solutions Partner • Genesys Technology Partner • Teams Phone
Our human clone voices are as good as the in-house live talent. Take our challenge and see how good your AI voice messaging can sound.
Creating fear-free vet visits has been a major focus of the pet care profession. With the development of the Brandi Music Pet Care Channel, pet care professionals now have a source of legal, licensed background music designed to ease pet anxiety. We know that pet owners treat their pets like part of the family and waiting on hold can be stressful. With Easy On Hold, you can educate pet parents with important information while calming pets with music. Learn more: https://hubs.la/Q02-JQ2q0 #onholdmusic #VeterinaryClinicMusic #licensedholdmusic
2024 Christmas Music Channels are here! Get into the spirit of the season with the top 2024 Christmas Music Channels from Brandi Music and Easy On Hold. Join us as we unwrap the secrets of the world of Christmas music channels. These channels will create instant delight for callers waiting on hold or shoppers needing holiday cheer. Get ready to jingle all the way with this guide to Christmas music channels. Brandi Music, the curator of more than 78 streaming music channels for business use, announces three new Christmas music channels for 2024. • Christmas Cafe is a relaxed, acoustic channel. • Christmas Fresh and Bright plays only new releases from recent years. • Christmas Rejoice features music by today’s top contemporary Christian artists. When should you start your Christmas music and messaging? “We start with 50% holiday music and then switch to 100% holiday music on Black Friday until Christmas Day,” – Scott Devine, Macy’s VP of Visual Marketing. Music copyright law is very prohibitive when it comes to making physical (mechanical) copies of music, so it’s important to be sure proper licenses are in place. Playing music that’s not licensed for phone on hold can lead to fines. Let us guide you. Call or click to get started today! https://hubs.la/Q02YB-N20 #ChristmasMusicChannels #ChristmasMusiconHold #LicensedChristmasMusic #StreamingChristmasMusic forBusiness #ChristmasMusicforBusinesses
Did you know we started this business after being put on hold while waiting to make a reservation at a restaurant. As I was on hold, the business was playing a local radio station - which, at that precise moment, was playing an ad for a competing restaurant! 😝 There had to be a better way! See my interview with O365Eh! https://lnkd.in/gJFSWvxW. Let's talk if you have music on hold needs. Holidays are here!! #microsoftteamsphone #teamsphoneholdmusic #licensedholdmusic
Elevate Your Business With Christmas Music On Hold! Do you hear what I hear? Yes, that’s the sound of Christmas music! We all love the festive tunes, which is why holiday music seems to start playing earlier each year. In fact, radio stations in Michigan were playing “Rockin’ Around The Christmas Tree” as early as November 6, and they won’t stop for at least seven weeks. One station in Alabama even began playing Christmas music a whole week before Halloween! What if your customers, patients, members, etc. could hear Christmas music on hold when they call your business? “What seems to happen is that a piece of familiar music serves as a soundtrack for a mental movie that starts playing in our head.” said Petr Janata, a cognitive neuroscientist at University of California, Davis. “It calls back memories of a particular person or place, and you might all of a sudden see that person’s face in your mind’s eye.” - Live Science The Power of Christmas Music in Business Have you ever thought about using Christmas music on hold for your business? It turns out that this delightful holiday tradition can do more than just spread cheer—it can also boost sales. Terrie Schwartz, Marketing Director for Wedel’s Nursery, Florist and Garden Center in Kalamazoo, Michigan, knows this well. She uses a streaming retail music service from Easy On Hold to keep customers humming. Christmas music starts playing the day after Thanksgiving at Wedel’s, both in their retail space and on their phone-on-hold messages. Wedel’s is just one of many retailers who’ve embraced the magic of music in their marketing plan. If you thought of putting some catchy holiday on hold background music, but never got around to it, now’s your chance. Modern technology, such as live-streaming audio, has made it easier than ever to include and automatically remove seasonal hold messages. Elevate Your Business With Christmas Music On Hold https://hubs.la/Q02W88JB0 #christmasmarketing #holidaymarketing #smallbusinesstips #customerengagement #shopsmall #retailmarketing #hospitalitymarketing
WHAT’S YOUR AUDIO IDENTITY? “You have an audio identity, whether you are managing it or not,” say the authors of the book Audio Branding: Using Sound to Build Your Brand (Laurance Minsky, Colleen Fahey). The authors endorse our recommendation: “Give yourself a call.” Call your own business today! "Your customer service line may be one of the only live contact points you ever have with your audience. It's an occasion when they actively reach out to you. Would you want this valuable impression dressed in generic pop music, oft-heard classical music, or cheap needle-drop tunes?" "The customer experience can be significantly enhanced with a specific adaptation of the music and voice. If the on-hold music presents your brand in a familiar but fresh way, full of little musical variations and surprises, your customers can perceive a shorter wait time and experience a happier interaction with your brand." "When you adapt your identifiable sound to your instructional and promotional content, you'll remind your audience who's behind the messaging without overwhelming the experience itself." You can learn more on the topic of audio branding from our recently published MUSIC & MESSAGE ON HOLD GUIDE. Download your free copy of our guide! https://lnkd.in/g437kKPY. THE AUDIO OPPORTUNITY Audio is a big part of our daily digital lives. We chat with Siri and Alexa, choose ringtones, and create playlists as our personal soundtracks. Audio offers businesses a chance to grab attention and build customer loyalty. SAY NO TO DEFAULT MUSIC The phone is still the most popular way for customers to contact you. However, most calls involve waiting on hold. This is your opportunity to stand out. Use music and voice to establish or reinforce your brand. If you play your phone system’s default hold music, you risk being associated with other companies using that same music. THE MUSICAL SHAPE OF YOUR BRAND Just as an artist uses different colors and techniques to create a unique visual logo for your brand, musical genres, instruments, tempos, and melodies to craft distinctive sounds and evoke specific emotions. Each element of music is a different “color” or “brushstroke” that contributes to the overall picture. #onholdmusic #holdmusicbrand #audiobranding
What’s the best hold music you've ever heard? X (Twitter) users shout out the best and the worst. (There is no official X award for the best music-on hold experience, but here are some nominees.) “…was laughing on a call, but the hold music was uncensored “Sexy Back.” “Most hold music makes me want to throw the phone at the wall.” Does anyone have more offensive hold music than [brand name]? I love hearing sexist rap music while waiting for my RX to be refilled. Sheesh. The most famous hold music is the Cisco music on hold tune, “Opus One, “whipped up a long time ago by some computer nerds who worked for Cisco. According to Twitter and TikTok, the Cisco theme is so bad that it’s good. There are dances, raps, lyrics, and remakes. Unfortunately, this is akin to your go-to music track being the butt of jokes. Read more: https://bit.ly/3Nq5Vws. Here are some other contact center music on hold faux pas we’ve come across: • Hospital system ripped Vivaldi classical music from a YouTube video (not legal, but free). • Big motorcycle retailer has Bruce Springsteen’s “Born To Run” on a music-on-hold loop. The Boss (Springsteen) actually calls to get work done on his bike and asks, “Did you get a license for that?” (True story.) • Technology company support line playing Grateful Dead song because the “boss liked it.” • A $5 “royalty-free” track of synthesizer tones plays every day for 5 years until the company is sold and the new owner wants to know who dropped the ball. What's the solution? Pop Smile – the best hold music I ever heard. What is Pop Smile? It is upbeat, fun vocal music (with lyrics) to put a smile on your face. After years of experience with contact centers using Pop Smile, we have discovered the success lies in: • Callers are pleasantly surprised that the “typical” hold music is gone; replaced with music they know and like. • Songs are not too sleepy or loud. Pleasant and familiar melodies from various eras. • Songs are of a happy nature, both musically and lyrically. The words are nice, encouraging, friendly, positive, etc. • Songs are of varying lengths and sub-genres, to keep callers guessing what’s next. This is the key to making hold time feel shorter: replace the predictable loop. • Excellent results for longer hold times of 10 minutes or more. Easy On Hold has five specially-curated music channels that are particularly useful for your contact center hold music. You also find jazz, bright instrumentals, easy instrumentals, and light classic genres. But our favorite is Pop Smile https://bit.ly/3Ua6qhP. It’s the best hold music we have ever heard. Learn more by calling 1-888-798-4653. #HoldMusicFail #OnHoldMusic #CustomerService #CallCenterLife #MusicOnHold
Is hold music licensing real or a scam? Learn how to avoid huge fines for playing unlicensed music on hold. #musiconhold #holdmusic #easyonhold #legalholdmusic #liscensedholdmusic
On hold music and mesaging is making a difference in the customer experience for these credit unions! The Easy On Hold business music system gives you automation, variety, and flexibility. Call us at 1-888-798-4653 or click for a free demo. #onholdmusic #creditunionholdmusic #legalholdmusic #businessonholdmusic
Streaming hold music and messages now integrated with Microsoft Teams Phone - Exclusively from Easy On Hold® Easy On Hold created the first streaming hold music/messages platform in 2013. Because of its many benefits, streaming hold audio is quickly growing in popularity. Why marketers like streaming hold music. Relevant information reduces call abandonment. Because streams deliver messages at specific times of day, days of the week, etc., you can offer relevant, timely information. When callers are being helped, they don’t hang up. Manage multiple locations easily. The EOH content portal easily assigns messages to individual locations, regions, or queues. An effective strategy is combining corporate messaging with localized topics to reach specific customer groups. Why do techs like streaming hold music? Stop loading files! When customers want changes, they use their Easy On Hold customer portal. Techs should be doing tech stuff, not playing DJ. You’re no longer liable for copyright violations. Do you know that your company is responsible for obtaining performance licenses and clearances for recordings used on hold? EOH licenses all kinds of content, including hit songs by popular artists. Why choose audio files? Only use audio files for messages on hold if you have no choice. Many (not all) VoIP platforms require audio files. Talk to our team about your phone system: check to ensure you use audio files on hold. Why sound like everyone else? With our streaming audio solution, you’re no longer confined to a loop of repetitive content. Instead of using just one long piece of music interrupted by announcements, the Easy On Hold® streaming platform utilizes short, individual topics, each with its own appropriate music track. Here is a handy guide on integrations available today. EOH-Guide-To-Streaming-MOH-2024 https://lnkd.in/gV6Jxngw. Call us with any questions: 888.798-4653. #onholdmusic #holdmusic #streamingholdmusic #microsoftteamsphone