Enterprise Software Innovators

This year on Enterprise Software Innovators, we explored transformative AI strategies driving enterprise innovation. Across industries, our guests shared how they leverage AI to unlock new opportunities, enhance efficiency, and create customer-centric experiences. 🌟 Here are some standout moments from 2024: In episode 38, Mojgan Lefebvre, the CTO and COO of Travelers, emphasized the transformative potential of AI in insurance: "The ability to bring all of that [data and documentation] together, have your computer, your AI do all of that work for you upfront, it cuts down the time you need and makes a real business difference." In episode 44, Mike Hamilton, the CIO of Cloudflare, shared how AI is advancing operational efficiency: "AI is incredibly good at detecting signal in a way that humans would miss… It can look at all this data and go, 'Look here, look here, look here.' Without it, we would have missed so much entirely". In episode 45, Jonny LeRoy, the CTO of Grainger, emphasized the need to align technology with business problems: "We really believe in coupling tech innovation with a real understanding of the business problem. It's about going deep into a business domain and saying, what's the specific problem we're trying to solve?" In episode 48, Sathish M., the CIO of Ally, advocates for banking reshaped by AI: "Customer care associates talk to our customers on an average 10,000 times a day. Enter Gen AI—it's capturing the entire conversation, transcribing it, and creating a summary for our associates to look at and approve." 💡 Explore the full lineup of episodes to discover how AI enables enterprises to innovate and thrive: https://lnkd.in/eNpvYV6Z Thank you to our forward-thinking guests for their insights and leadership throughout the year. We look forward to sharing even more transformative conversations in 2025 - Stay tuned!

“Your application sits on the cloud; it can access the data and use the insights. Then, you can take advantage of this AI explosion.” The growth of AI tools in the last two years is due in no small part to prior cloud and data transformations that have helped set the stage for the current moment. This convergence of technologies is where the actual potential lives for transforming the enterprise. For technology leaders and their teams, understanding the connective tissue between cloud, data, and AI is critical to deploying new tools and establishing new processes for supercharging productivity. On the most recent episode of ESI, Sathish M., Chief Digital, Data, and Information Officer of Ally, shares crucial context for the AI era and offers salient advice for leaders ready to embark on their AI journeys. Full episode here: https://lnkd.in/etWHNbEv #esipodcast #ciopodcast #cioinsights #ally #allyfinancial #technology #aitools #aicloud #technologyjourney #aijourney #technologyleadership #itleadership #ai #ml #aidata

“I would focus on ensuring that AI fatigue is not happening.” While the last two years of AI proliferation have resoundingly jump-started the enterprise AI revolution, the risks of team fatigue are real and something all technology leaders need to consider. Security concerns are a top priority for any company, and especially in banking, the guardrails that once worked are being tested as attackers launch more inventive and difficult-to-detect attacks and infiltrations using AI tools. An AI-centric cat-and-mouse game is afoot between threat actors and defenders. Technology leaders who see the writing on the wall know that deploying AI solutions is insufficient; education and training are vital to ensuring these new technologies are successfully embedded. On the most recent episode of ESI, Sathish M., Chief Digital, Data, and Information Officer of Ally, provides insight into the security implications of today’s AI landscape. Full episode here: https://lnkd.in/etWHNbEv #esipodcast #technologypodcast #ciopodcast #allybanking #aithreats #aisecurity #aitools #ai #ml #aitraining #enterpriseai #enterprisesecurity

"Enter Gen AI; it's capturing the entire conversation, transcribing it, and creating a summary for our associates." For a company like Ally, which emphasizes the customer experience, harnessing technology to optimize these touchpoints is a top priority. Given the volume of calls, manually transcribing and summarizing these customer interactions is highly time-consuming, which makes it a fantastic use case for generative AI. With automated transcripts, customer support agents can spend more time with each customer, enhancing their experience and leading to better outcomes. This optimization benefits both Ally's customers and employees, a true win-win situation. On this week's episode of ESI, Sathish M., Chief Digital, Data, and Information Officer of Ally, describes how the company utilizes generative AI across the customer support team. Full episode here: https://lnkd.in/etWHNbEv #esipodcast #ciopodcast #aicustomersupport #aitools #genai #aisummary #aitooling #enterpriseai #allybank #ally

“We came up with simple guiding principles for using Gen AI.” As the latest generative AI technologies take the enterprise by storm, it’s essential to take the right approach. While it’s key to foster a culture of innovation, it’s vital to ensure systems are secured and that sensitive, often proprietary company and customer data is not exposed. Security is paramount in the financial services industry, given the regulatory framework and sensitive nature of the data. While the latest LLMs offer unparalleled possibilities, a cautious and methodical framework is best. On this week’s episode of ESI, Sathish M., Chief Digital, Data, and Information Officer of Ally, provides insight into how the company is approaching today’s AI era. Full episode here: https://lnkd.in/etWHNbEv #esidpodcast #ciopodcast #ciolife #aitools #aibanking #allyfinancial #ai #ml #generativeai #llms #genai #technology #innovation

Ally is an American bank holding company with over $8 billion in annual revenue and over 11,000 employees. The company provides auto financing, mortgage loans, banking, and other financial services to 11 million customers across the United States. Given the strict regulatory frameworks, the need for enhanced customer protections, and the multifaceted nature of its business, Ally relies on deploying next-generation technology across the organization to ensure the best experience for customers and employees alike. On today’s episode of ESI, Sathish M., Chief Digital, Data, and Information Officer of Ally, shares insights on Ally’s groundbreaking journey to AI-powered banking, the game-changing role of generative AI in customer support, and his predictions for how AI will redefine personal banking in the future. Full episode here: https://lnkd.in/etWHNbEv #esipodcast #allyfinancial #aitools #aibanking #personalfinance #technologyinnovation #technologyinvestment #cioinsights #technologypodcast #cloudjourney #aijourney #enterpriseai

As the latest generative AI tools continue to amaze, the "human-in-the-loop" is still an important facet to consider, especially as hallucinations are still present and, depending on the use case, can have massive ramifications. While it's tempting to assume these models can run autonomously, the most impactful use cases of enterprise AI combine the power of computing with human verifications and inputs. This collaboration will morph and change over time but remains an essential piece of the puzzle for a sustainable AI strategy. On this week's episode of ESI, Ramesh Razdan, Global CTO & CIO of Bain & Company, shares salient advice for technology leaders and his perspective on the human-in-the-loop aspect of today's AI landscape. Full episode here: https://lnkd.in/eFHzEZHw #esipodcast #aipodcast #technologypodcast #generativeai #enterpriseai #humanintheloop #bainandcompany #bain #aitools #genai

Today, the power of AI in the enterprise is magnified when generative AI blends with predictive and prescriptive models. From expanding into new products and services to driving operational efficiency, it also addresses today’s complex security challenges, helping businesses navigate an evolving risk landscape. Unlike most technologies that excel in only one or two areas, this combined AI strategy brings transformative value across all three dimensions, making it indispensable for technology leaders today. On this week’s episode of ESI, Ramesh Razdan, Global CTO & CIO of Bain & Company, joins the show to share his optimism for AI’s impact across the enterprise. Full episode here: https://lnkd.in/eFHzEZHw #esipodcast #technologypodcast #aitools #generativeai #predictiveai #aivalue #enterpriseai #technologyinnovation #technologyleadership #itleadership #bainandcompany #bain

As generative AI capabilities continue to drive transformation across the enterprise, it can be daunting for technology leaders to know where to start. With the signal-to-noise ratio skewed, hype agents and naysayers alike sometimes lack the necessary nuance when it comes to enterprise AI. Beyond deploying and experimenting directly with the tools, all technology leaders should nurture a culture of experimentation wherever they are in their AI journey. Without making perfect the enemy of the good, the time is now to explore AI's possibilities, given that the pace of innovation is showing no signs of slowing. On today's episode of ESI, Ramesh Razdan, Global CTO & CIO of Bain & Company, joins the show to share insights on how generative AI is transforming Bain, the evolution of the CIO role in the AI era, and how Bain's clients are harnessing the latest AI capabilities. Full episode here: https://lnkd.in/eFHzEZHw #esipodcast #technologypodcast #cioinsights #ctoinsights #aipodcast #bainandcompany #bain #aitools #generativeai #genai #aiproductivity #futureofwork

While we are still in the early stages of AI’s ability to assist in code writing, forward-thinking technology executives can already see the writing on the wall. In the coming years, AI will transform software development, as the combination of human ingenuity with machines will have a massive impact on the speed, accuracy, and depth of code writing. On the latest episode of ESI, Munir Hafez, SVP & CIO of TransUnion, provides his optimistic perspective on AI’s role in software development across the enterprise. Full episode here: https://lnkd.in/esDS3QWr #esipodcast #ciopodcast #cioinsights #aicodewriting #aidevelopers #testcases #swe #aitools #aiproductivity #ai #ml #futuretechnology