Field Service

As you're planning your AI strategy for 2025, did you know 59% of your peers expect their investments in AI to increase somewhat over the next 12 months? Find out how your peers are increasingly using AI to enhance customer experiences, streamline processes, and deliver more value in our Field Service EU report! https://bit.ly/3ZYvU5r

Wishing our whole Field Service community a Happy Holiday and a wonderful New Year!

Behind every great event is an exceptional team. Field Service Medical's advisory board is crucial to ensuring your success. They bring decades of expertise to the table and help curate the most relevant program. Check out the major players helping make Field Service your first step to innovation- register today: https://bit.ly/4h2YUPJ

Exciting developments are unfolding in the European field service sector, with AI at the forefront of innovation. However, our recent findings with Gomocha reveal a significant 57% are only somewhat satisfied with their current applications of AI in Field Service. This suggests there's still room for improvement and optimization in how AI is being leveraged in the field. Want to dive deeper into these insights? Download our comprehensive report on AI in European Field Service to get the full picture and stay ahead of the curve: https://bit.ly/3ZYvU5r

As the year wraps up and we gear up for 2025—and Field Service Palm Springs—let's talk AI! 🤖 56% of field service leaders say AI is boosting operational effectiveness—but getting it right? That’s the tricky part. From battling legacy systems to tackling data headaches and internal pushback, there’s plenty to navigate. The State of AI in Field Service report discusses how leaders are tackling these challenges and leveling up their strategies for 2025. 💡 Ready to crush it in the new year? https://shorturl.at/9MnpV #FieldService #AIInnovation #2025Ready

This is your 2024 Field Service Wrapped! Here are your top 4 most "liked" sessions this year: 1️⃣ Navigating The Future: FDA Insights on The Medical Device Landscape in 2024 and Beyond with Daniel Walter from FDA 2️⃣ Future Leaders Speak Out: Advice from Up-and-Coming Front–Line Managers About How to Retain and Develop The Next Generation of Service Leaders with Jayda Nance from IBM, Margo Sherer from Direct Supply, Michael Siebert from Fresenius Kabi, moderated by Joe Molesky from Sodexo 3️⃣Build vs Buy: Creating Systems to Support Your Organization and Evaluating In-House and Third-Party Partners with Gregory Ratcliff from Vertiv, Craig Bruns from Crown Equipment Corporation, Logan Lewis from EnterBridge, moderated by Sarah Nicastro from IFS 4️⃣ Gen Z Keynote Panel Discussion: Hear it Straight From the Source – Workforce Insights from Gen Z with Texas A&M University's students Daisy Lara, Braxton Husk, Keli Dumas, Marshall Metcalf, co-moderated by Texas A&M University's faculty members Bharani Nagarathnam and Evan Vestal. #FSPS #FSConnect #FieldService #FSM #SpotifyWrapped

Before He Takes the Stage: Get an Insider's Preview of FDA Daniel Walter's Must-Hear Field Service Medical Session. Program director Nicholas Lagonia talks with Walter on changes at the FDA, challenges within the Field Service community, and what he'll be covering this year at Field Service Medical. Hear all Walter has to say this March, register today: https://bit.ly/4h2YUPJ

A few years ago, who would’ve thought #AI would be changing the way we do everything? If someone had told me back then that I could type a few prompts into tools like ChatGPT, Jasper.AI, or Perplexity and get instant, useful results, I probably would’ve said, “No way!” But here we are, and it’s clear that this technology is a game-changer as we all know it. In field service, AI is transforming how things get done. Companies like Lytx, Inc., Zuper, Field Squared, and Gomocha are showing how predictive maintenance, real-time diagnostics, and smarter scheduling are not just ideas - they’re reality. According to "The State of AI in Field Service" report - https://bit.ly/4fY2oCe, most organizations are already seeing real benefits - higher customer satisfaction, more productive teams, and operations running smoother than ever. Leaders like Alfred Zhu at The Middleby Corporation and Kevin Hilbert CFSP at Henny Penny are proving how impactful AI can be when it’s thoughtfully implemented. Of course, it’s not all easy. Challenges like integrating AI with older systems or getting everyone on board show there’s still a long way to go. But what really stands out to me is how companies are using AI not just to speed things up but to work smarter. It’s not just about the tech; it’s about the people behind it and the customers who benefit from it. Throwing it back to Field Service Palm Springs this past year, where service leaders like Haroon Abbu from Bell and Howell, Dr. Marlene Kolodziej, DBA, ITIL from Ricoh USA, Inc., Josh Zolin from Windy City Equipment (WCE, Inc), Brett Nelson from ABB, and Caryn Woodruff from IBM shared their thoughts on this very topic. Their insights into how AI is not just a tool but a driver of strategic decision-making were incredibly inspiring. When you think about how far we’ve come, it’s exciting and maybe a little overwhelming to imagine where we’ll be in a few years. What do you think? Is AI living up to the hype, or are we just scratching the surface of its potential? #FieldService #AI #DigitalTransformation #FSPS