Five9

🌍 We just wrapped up an incredible CX Summit in Barcelona, highlighting our growing focus on the global market. With 80% of attendees joining us from around the world, it’s clear that Five9 is becoming a true global leader in customer experience. This year, we introduced “The New CX”—powered by innovation and AI. Our upcoming Five9 AI Agents combine generative AI with conversational AI to deliver smarter, trusted interactions, guided by our unique "Dial of Trust," which gives businesses full control over AI autonomy. We also announced deeper integration with ServiceNow, streamlining CX operations for even greater efficiency. We’re excited about what’s ahead as we continue transforming customer service with AI innovation! 🚀 Hear more about the Summit from Blair Pleasant of BC Strategies: http://spr.ly/6048twbHA #Five9CXSummit #TheNewCX #AIInnovation

AI for CX is essential, but this technology is complex and rapidly evolving. Successfully implementing AI requires a trusted partner. At Five9, we don't just build you AI-powered CX products — we'll help you create a custom AI roadmap then guide you through every step of the journey. Our 4-step Genius AI Process optimizes your CX with a tailored approach that includes data enrichment, gap analysis, personalized experience design, and more. Ready to optimize your CX with AI? Let’s build the future, together. 🌟 http://spr.ly/6045twjBS #AI #CustomerExperience #CXInnovation #Five9

🦃This Thanksgiving, we're grateful for our amazing customers, partners, and team members who make everything we do possible. Thank you for inspiring us every day to connect, innovate, and deliver exceptional experiences. Here's to a season of gratitude and connection! 🍁 #HappyThanksgiving #Grateful #TeamFive9

In today’s digital-first world, traditional voice interactions are taking a back seat to chat, SMS/text, email, messaging, and other digital channels. Today, digital engagement isn’t an option — it’s a requirement. 📲 Download the e-book to discover: ✔️ How digital channels are essential for your business ✔️ The role of omnichannel in CX ✔️ Best practices to achieve digital mastery http://spr.ly/6048twzjo #DigitalChannels #CustomerExperience

"The new era of CX should deliver a reliable, performative platform that is self managing, that has the intelligence to be able to interpret data on the fly and provide real time analytical results to the business...," says Enda Murphy, CTO of US Radiology Specialists. At Five9, The New CX is where AI Agents and Human Agents work hand in hand to deliver hyper-personalized and effortless customer experiences. It’s where brands deliver a better CX at a lower cost and higher efficiency. Learn more: http://spr.ly/6040twJGi #TheNewCX #CustomerSuccess #AI #CustomerExperience

🔍 Looking to make smarter SaaS decisions? Check out this Forbes Technology Council article by our own CTO, Jonathan Rosenberg, as he dives into the key things you should ask from your SaaS vendor to drive value and innovation. 1️⃣ B2C ease of use—even for configuration 2️⃣ Next-level security 3️⃣ Hyper-personalization 4️⃣ Integration with other SaaS applications 5️⃣ Real-time data analytics and actionable insights 6️⃣ Rapid innovation with greater control 7️⃣ Responsive, hands-on support 8️⃣ In-country data processing 9️⃣ Ethical AI and transparency Read the full article: http://spr.ly/6046tZSKi #ForbesTechnologyCouncil #SaaS #CustomerExperience

Generative AI is pushing the boundaries of what leading contact centers can do — propelling CX into a new era. Five9 is at the forefront of delivering AI-elevated CX by combining AI with our intelligent platform and our trusted experts. View the Five9 AI Day webinar, where we dive into the latest AI product innovations from Five9. You'll hear about our comprehensive Genius AI suite and how it enables personalized interactions across all your CX touchpoints. Sign up to watch insightful sessions, customer and analyst panels, and live demos to help you elevate CX and drive business outcomes. http://spr.ly/6046tpcsA #Five9AIDay #TheNewCX #GenerativeAI

Who misses Five9 CX Summit? We do! ✋ From inspiring keynotes to groundbreaking innovations, this year's event brought together the best in CX. ✨ Inspiring keynotes with industry leaders at Ruffalo Noel Levitz, The Ivy Collection, Sony, and First woman to coach in the NFL, Dr. Jen Welter. 🌐 Groundbreaking AI-powered CX innovations with CTO Jonathan Rosenberg and EVP of Product Management Callan Schebella. 🤝 Networking with the brightest minds in the industry at our Partner & Product Pavilion with ServiceNow, Verint, Zendesk, and more. #Five9CXSummit #TheNewCX #CustomerExperience

Cyberati Digital spotlighted the transformative potential of Five9’s latest innovation: AI Agents. This state-of-the-art technology promises a fresh leap into the future of customer support, introducing “Digital Workforce” solutions that redefine how companies engage with customers, resolve issues, and enhance satisfaction. Here’s how AI Agents are set to reshape the landscape of customer experience, making customer support more intuitive and efficient. Read on: http://spr.ly/6043tpPLV #PartnerPowered #TheNewCX #AgentAutomation #AgentAI

In Forbes, our CMO, Niki Hall, shares insights on how AI is transforming customer experiences this holiday season among Gen Z consumers. 🛍️ 🤖 “Gen Z are natural ‘prompt engineers.’ They know how to interact with AI to get the information they need but are also keenly aware of its limitations. While AI offers unparalleled efficiency, empathy and complex problem-solving remain uniquely human strengths,” says Niki. Read the full article: http://spr.ly/6044trhH0 #GenZ #CustomerExperience #AI #Forbes