Forest Admin

In operations, breaking down processes into clear, manageable tasks is essential for seamless execution. Whether manual 👩🏼💻, automated ✨, or process-oriented 🔄, well-designed tasks are the building blocks of operational success. Check this guide on designing tasks effectively. You can find a link to the guide and to the ebook on ops management in the comments 👇🏼

What makes operations teams run smoothly? ⏰ It starts with two important ideas: triggers and dispatching. Check out this guide on manual, automated, and hybrid dispatching systems. It highlights methods like round-robin, FIFO/LIFO, and redispatching for busy or unavailable agents. You can find a link to the guide and a detailed ebook on ops management in the comments 👇🏼

These days it’s easy to get caught up in the holiday spirit, but here at Forest Admin, the end of Q4 has not been idle. 🎄 🎄 🎄 What's new? 🤝 More options to map your data in Forest Assist, ☁️ Local development environment in Forest Admin Cloud, 📊 Performance Reporting View, 🥁 ... more features and improvements are coming very soon. Stay tuned! 👇 https://lnkd.in/dBmyRtdJ

"When you have clear, well-defined processes, everything flows better, with fewer hiccups and less chaos." Right? Right! But it's often easier said than done... That's why we've created this guide, and it's a part of the comprehensive Customer Operations Handbook. Find a link in the comment, read the lesson about processes, and download the free ebook 👇

Happy Friday Ops Heroes 🫡 Did you know we've built a tool for you to close tickets faster, delight customers, and get home for dinner earlier? We understand your challenges. Let us help you. Say hi to Forest Assist 👋 More info in the comments.

Do you need to understand Operations Management better? 🤔 We've got you covered! This article is only an introduction to the comprehensive handbook about customer ops. Download the free ebook and learn everything you need to know about: 🔄 Making processes work like a well-oiled machine. ☑️ Designing tasks efficiently. ⬆️ ⬇️ Escalation, de-escalation, and double-checks. 🚀 Triggers and dispatching work. 🧑🏫 Training the team and monitoring KPIs. Click here to become expert in operations management 👇 https://lnkd.in/dk2qMeZt

Customer support doesn’t stop at collecting data—it's about driving improvements that matter. However, it’s easy to feel overwhelmed with so many options! Are you focusing on the metrics that truly matter? Are they driving actionable improvements? Our latest blog post dives deep into this topic, covering: ✅ Key metrics like Customer Satisfaction Score (CSAT), Customer Effort Score (CES), First Response Time (FRT), and complementary metrics like Net Promoter Score (NPS), Customer Churn, Escalation Rate, and more. ✅ Practical strategies to measure and improve each metric. ✅ How balancing short-term and long-term metrics ensures immediate operational efficiency and fosters customer loyalty. Read now 👉🏻 https://lnkd.in/dMuEnmnA

📣 Calling Internal Operations Leaders 📣 Although internal operations are the backbone of every company, they often remain misunderstood. Let's change it together! We're working on the 'State of Operations' report and we invite your to share your insights by filling in the survey - anonymously if you prefer. 👉🏽 https://lnkd.in/dmbQc9RT

What's new in Forest Admin? 🌲 🌲 🌲 🤝🏼 New to Forest Assist: Integration with Crisp IM and improved user mapping. 🗒️ Revamped action forms. 🧑💻 A new permission level: Manager. 🥳 And more! Read the release notes 👇🏽 https://lnkd.in/djyQytnh

CSAT, NPS, FRT, FCR, AHT.... It can be overwhelming to choose the right metrics to track your #CustomerSupport team's performance. That's why we prepared this guide to help you make sure you're not just collecting data but actually making improvements. https://lnkd.in/dTBtvwWb