Freshworks

A new generation of AI agents will drive productivity and job satisfaction. Head to the comments to watch The Freshworks AI Summit keynote on-demand featuring our CCMO, Mika Yamamoto.

We’re excited to welcome Srinivasan Raghavan to Freshworks as our new Chief Product Officer! 🎉 Srinivasan’s extensive experience leading AI and automation initiatives at RingCentral, Five9, and Cisco will shape the next chapter of innovation at Freshworks. He will drive our product vision to deliver smarter, more scalable solutions for customer and employee experience. Learn more: https://lnkd.in/gezdEhrR

Signing off from #TheFreshworksExperience, Bengaluru! 🚀✨We had the privilege of meeting some of the brightest minds in AI, who shared their journeys and strategies for leveraging AI in service and support. A huge thank you to everyone who joined us.🙌 Reena Evans | Nikhil Godbole | Gunaseelan Subbaiyan | Murali Kannan | Arpita C Mittra | Shelton Rego | Annapoorna Venketaraman | Priya Subramani | Sethupathy Ramanathan | Sundar Ramachandran |Jayaram Karthik | Rohit Mohan | Mohit Patle | Murali Kannan | Sundar Subramanian | Vish Mehta

It's #SmallBusinessSaturday, and here's a stat you should know: We surveyed 17,000+ companies across 7 regions to uncover the truth about CSAT by company size:⬇️ Companies with 5000+ employees: 28% Companies with 501 - 5000 employees: 73% Companies with 250 - 500 employees: 68% Companies with less than 250 employees: 71% The data speaks for itself—smaller businesses consistently deliver better customer experiences than large enterprises. This #SmallBusinessSaturday, let’s celebrate the dedication and care small businesses bring to their customers every day. What do you think gives them the edge? Share your thoughts in the comments!

This is AI like you’ve never seen before! Join us at the Amazon Web Services (AWS) re:Invent 2024 to witness the power of Freddy AI, seamlessly integrated with the Freshworks Neo Platform. https://lnkd.in/gcrHw556 ➡️Booth #157  📅December 2-6 📌The Venetian, Las Vegas

AI is only as good as the instructions we give it. https://bit.ly/3OtmzMg 🗣️Andrew Phillips via Dynamic Business

We’ve said it before, and we’ll say it again: Better ITSM leads to happier employees 😊✨CIOs aren't just caretakers—they're the strategists driving innovation across the entire organization. Dive into insights from 225 global IT leaders in our latest study with Harvard Business Review. Download the full report here: https://lnkd.in/gxwzKgFh

Have you heard about 'time to happiness' and why it’s the next big thing in customer experience? 👀 At our recent #FreshworksAISummit, CX expert •Shep Hyken shared how AI is redefining customer experience by reducing the time it takes to resolve issues and leave customers satisfied. With 24/7 multilingual support and empowered agents, AI is helping businesses build trust, loyalty, and unforgettable experiences. Watch the full session here: https://lnkd.in/gGmHBsYt What’s your take? How is your team using AI to make customers happier and faster? Share your thoughts below.

Running an IT operations team or service desk comes with its challenges—no matter how experienced you are. You've probably asked yourself these questions at some point: 🤔How do I handle so many tickets and determine what’s most important? 🔍Am I missing patterns in the issues my team deals with? 💰How can I meet expectations without going over budget? Whether you are managing day-to-day operations or driving strategic change, our upcoming webinar is for you. You'll explore: ✅Real-world successes ✅Actionable insights ✅New AI agents Date: December 10, 2024 Reserve your spot now: https://lnkd.in/gCfyE-3w