Freshworks

🔒 Regardless of how many new AI models emerge, data privacy and security remain more crucial than ever. Sreedhar Gade, our Vice President of Engineering, takes us through the 5 key pillars of #FreddyAI Guardian—a responsible AI framework built to protect personal data at every touchpoint on #FreddyAI. #DataPrivacyDay

2025 is the year we will start seeing affordable, intuitive platforms that will make AI accessible for small and mid-sized companies. Abe Smith via Techstrong.ai about AI adoption.🗣️https://lnkd.in/gwBc3JSr

This year, AI is providing more meaningful relief. By handling the busywork, people-first AI is giving teams the relief they need to focus on what truly matters: productivity, support, and impact.

What else would you add to the list?

To the agents who provide a detailed explanation about the ticket in the private notes section before looping in their teammates, leaving no need for further questions: 👑 ← You dropped this!

We have a new home in Paris! 🇫🇷 Located near the iconic Paris Opera Garnier, this milestone reflects our commitment to one of our fastest-growing global markets, France. Excited to keep serving our customers & partners from the heart of this vibrant city! #NewBeginnings

83%: Industry standard First Resolution SLA in UAE real estate 99%: KAIZEN Asset Management Services's First Resolution SLA Here's how they are raising the bar for customer support in UAE.⬇️ The secret isn’t more hours or a bigger team—it’s smarter support powered by #FreddyAI. By automating repetitive tasks like account statement checks, their customer support team can focus on what really matters: resolving complex issues and delivering personalized experiences. Read the full story: https://lnkd.in/gATwAxdD

There’s no denying gen AI's huge potential. But don’t ignore the full AI toolkit, including multimodal and AI search tools, to maximize impact for your business. 

Is AI Agent just another chatbot? Or is there more to it? 🤔 Hear it from our Head of Product Marketing, Janani Dwarakanath 🙌