Genesys

Third Quarter Fiscal Year 2025 ✅ As the #CX industry undergoes a significant transformation, organizations are shifting to the cloud for its flexibility, resilience, and innovation potential. Now, more than 6,000 organizations use #GenesysCloud to elevate their customer and employee experiences to new heights. With Genesys Cloud #AI, organizations can move beyond automation and orchestrate experiences that reshape customer and employee engagement. Read the stories of customers who have turned to Genesys ↓ 🔗 https://gsys.cx/49BjC5P

These 4 commonly used phrases can alienate or embarrass team members. Eric Thomas, our Global DEI Officer, discusses being more mindful of workplace expressions, and provides alternative phrases ↓ https://lnkd.in/dM9sbA9Z

The "crawl, walk, run" approach to AI adoption is essential. This Cup of G ☕️, is all about capitalizing on AI while limiting risk (from data privacy to ethical AI frameworks) 💡 Get all 7 strategies ↓

This week, Genesys CEO Tony Bates and Thrive Global Founder & CEO Arianna Huffington hosted industry leaders for an inspiring discussion on transforming the workforce of tomorrow. Together, they highlighted how Genesys and Thrive are leveraging #AI to integrate well-being into contact center operations, tackle agent burnout, and place empathy at the heart of customer interactions.   The conversation showcased how technology can amplify human connection, offering valuable insights on driving workplace well-being through innovation. #CX

The Gartner Voice of the Customer for Enterprise Conversational AI Platforms report is live and Genesys has been named a Strong Performer, trusted by 94% of peer reviewers. ⭐ “Genesys technology enhances CX and EX, delivered with intense focus on customer needs️." – Verified user 🗞️ Access the full report for the complete breakdown: https://gsys.cx/4fqTXhD

We sat down with Emma Noble-Beasley, General Manager Contact Center at Kiwibank, to find out why Kiwibank chose Genesys Cloud as its contact center solution. In just 5 weeks, Kiwibank moved to the cloud, empowering its agents with intuitive tools, real-time insights, and the flexibility to work remotely. Thanks to #GenesysCloud, they've achieved impressive results: 💸 a 50% reduction in platform costs 📈 a 28% improvement in outbound productivity ⏱ a 49% improvement in average speed of answer (ASA) Read the full story to learn how Genesys Cloud is helping Kiwibank deliver on its promise of customer-centric innovation: https://gsys.cx/4fmDACQ

"Put it in park!" Your emails, that is. With Genesys Cloud's email parking, you can give your agents the flexibility to keep customer convos rolling. See all the business benefits, including more accurate data around handling times and more: https://gsys.cx/4ePOLU4

📣 NEWS: Genesys has been recognized as a 𝙇𝙚𝙖𝙙𝙚𝙧 in the IDC MarketScape: Worldwide Conversational Intelligence and Analytics 2024 Vendor Assessment report.    “A broad set of capabilities can make it a good choice for deriving conversational insights and key business metrics to support AI-powered contact centers in a variety of industries, as well as front-office use cases such as sales and marketing.” We believe it reaffirms our position as a trusted partner for organizations leveraging #AI to create personalized experiences for customers and employees alike. #CX   🗞️ Access the excerpt: https://gsys.cx/49KzPWC

Odity, the trusted partner to over 130 luxury, fashion, and lifestyle brands worldwide, is redefining personalized customer experience by leveraging the power of Genesys Cloud. With offices in 10 global cities, Odity delivers high-end, tailored customer experiences in over 20 languages. The seamless integration of Genesys Cloud enables its team to manage omnichannel, multi-touch relationships across multiple communication channels, from calls and emails to WhatsApp and social media. The impact: 📈 Increased customer satisfaction and deepened loyalty through personalized, consultative service. 🚀 Greater operational efficiency with high self-sufficiency in rapidly making changes and scaling services. 🌱 Sustainable IT operations that align with their sustainability plan, reducing their carbon footprint via green data centers. The Odity team's success shows how integrating AI-powered automation and contextual data insights can revolutionize luxury brand management. Read the full story: https://lnkd.in/ebtMR-sp

In CX, AI is a long game. And in our latest report, #CX leaders agree: it's worth the investment. Discover how to make #AI work for your customers, your employees, and your organization: https://gsys.cx/4dNpZDJ