Geopost

DPD France – Voted Customer Service of the Year 2025 We are proud to share the team at DPD France has been recognised for the fifth consecutive year with the Voted Customer Service of the Year award in the Mail and Parcel Delivery category. Seven years after the creation of DPD France's Customer Relations Department, this recognition is a well-deserved reward for the efforts of the teams who work daily to deliver the best possible customer service. DPD France's long-term goal is to ensure a service that is simple, competent, fast and tailored to customer needs. They are committed to continuous improvement, aiming to deliver excellence.   BVA Xsight study - Viséo CI - More info on escda.fr #customerservice #logistics #parceldelivery

#GeopostInnovationDay We have brought together thought leaders and innovators to discuss innovation, sparking ideas that will shape the future as we witness the transformation of the world of commerce and delivery. Our CEO Yves Delmas opened the event with a thought-provoking keynote, emphasising the intertwined nature of commerce, society and innovation. Yves challenged the status quo, citing startups and established, saying innovation transcends company age. He went on to underscore the importance of entrepreneurship, stressing innovation's role in adapting to future challenges. He concluded on Geopost's commitment to sustainable delivery and innovation. The first fireside chat welcomed Plug and Play Tech Center’s Liza Donskaya and Mistral AI’s Guillaume Bour for a discussion around how #AI is transforming the future. Lisa dove into the details with Guillaume who highlighted the levers of success at Mistral AI. Guillaume shared the company’s ambition to make AI ubiquitous despite being in a young market that began in 2022 with the launch of #ChatGPT. Lisa wrapped up with the fact that #GenerativeAI will redefine organisations, transforming processes and client interaction, though personalisation is key for customer engagement. The next session, an interactive panel, brought together four experts: Plug and Play Tech Center's Zoë Chrysostom, Geopost’s Hana Lee, Meta’s Guillaume Cavaroc and DPD UK’s Chris Meir, to discuss e-shopping and the changes taking place from discovery to delivery. Hana opened the topic with key data including the resiliency of e-shopping, drivers to purchase online and the growth of C2C. Guillaume brought to light the ever-stronger role of social media in the online purchasing experience, citing 47% of people confirm discovering products on social platforms. Chris provided an in-depth look at how AI is transforming the delivery experience for the final customer. For example, AI can check the photo a driver takes of where a parcel was delivered, ensuring it's placed in the customer's preferred area. #Innovation #Technology #Entrepreneurship

#GeopostInnovationDay / afternoon session   After discovering some of the innovative solutions currently being implemented at Geopost, such as ProGlove’s hands-free scanner at DPD Switzerland and OttonomyIO’s autonomous locker robot under trial at DPD UK, our guests returned for an afternoon of thought leadership on innovation.   The second fireside chat featured Plug and Play Tech Center's Zoë Chrysostom and Lacoste’s Alexandre Girault who together discussed the central role of innovation in marketing. Alexander explained how all employees at Lacoste, from top management to staff, were onboarded and trained in GenAI, particularly in marketing. He shared how this technology has helped streamline and automate processes such as text translation and localisation as well as colour changes in photos. Alexandre emphasised a key to success: “Don’t work in silos; onboard as many people as possible.”   For the final panel, Plug and Play Tech Center’s Yoobin Jung led a discussion with Prolong’s Tanguy Frécon and Hardloop’s Julien JEREMIE on making circular models seamless and profitable. Tanguy shared how Prolong created an after-sales shoe repair platform for their shoe fashion client, highlighting the sustainability aspects and potential for acquiring key product life data while attracting new customers. Julien underscored the importance of simplifying the return process for used goods, noting that only 25% of customers who returned products requested a refund; most preferred to have the money donated to charity.   To wrap up Innovation Day, Geopost’s Director of Innovation & Chief Data Officer Sébastien Lacombe synthesised three key takeaways:  - AI is a powerful game-changer that businesses need to prioritise.  - Brands must engage with customers on social media, where much of today's e-commerce is growing. - Circularity is no longer an optional consideration but a necessary business model that requires both technology and human skills. Ultimately, our first Innovation Day underscored the value of collaboration among diverse perspectives in tackling significant challenges. #Innovation #Technology #Entrepreneurship

Let's Spark Innovation! Join us Tuesday 19 November for a day full of innovation! The world of commerce and delivery is in flux. At Geopost, we’re staying ahead of the curve, anticipating what’s next and setting the standard. Thought leaders and innovators will come together to discuss innovation, sparking ideas that will shape the future. Tune into @Geopost_news on X at 10:45AM CET to follow this event live with select highlights shared here on LinkedIn.   Geopost Innovation Day – Let's shape the future together!   #GeopostLab #Innovation #Technology

Driving sustainability with our Carbon Calculator Our industry is vital to the global economy, yet it also faces challenges related to limiting its environmental impact. We are committed to playing a leading role in addressing this by sharing our expertise in #sustainability to help our customers on their decarbonisation journeys. One of our key initiatives is the Geopost Carbon Calculator. Accredited by the Smart Freight Centre, this tool provides shippers with near real-time access to and analysis of their #emissions. It tracks parcels across our network and delivers shipment-specific data, helping businesses better understand and reduce their carbon footprints. Now used in 20 European business units, our Carbon Calculator is based on the EN 17837:2023 standard we helped create. This allows parcel #delivery services to accurately calculate emissions per parcel, helping us and our customers reduce emissions more effectively. Find out more about our Carbon Calculator here 🤓 https://lnkd.in/ebVBDqvU

Geopost ranks in the Financial Times' "2025 Diversity Leaders"   We are proud to share we at Geopost have been recognised among Europe’s top 850 companies committed to diversity and inclusion as part of the Financial Times and Statista’s prestigious 2025 Diversity Leaders ranking. This achievement highlights the efforts of our entire team to foster an inclusive environment across all Geopost.  Based on feedback from over 100,000 employees and key measurable indicators, including age, gender, ethnicity, disabilities and sexual orientation, this ranking celebrates companies that make a difference. With over 50 countries in our network and a headquarters embracing people from 22 nationalities, we build on the strength of diverse teams across our businesses. Through initiatives like our Employee Engagement Barometer, we actively reinforce our commitment to inclusion and respect for every individual. #diversity #inclusion Click below to learn more about our ongoing sustainability initiatives:  https://lnkd.in/dDAvK_nW  

Today marks Singles' Day 2024 👩 Celebrated every year on November 11th, Singles' Day has grown into the largest global #shopping event, with sales estimated at $156 billion last year alone. Originating in 1993 to honour single individuals, it now outpaces other major discount days. Singles' Day is an unmatched sales opportunity for #ecommerce. Merchants can boost visibility and revenue by offering special promotions, optimising mobile content and ensuring their platforms can handle high traffic. Is your business ready to capitalise on #SinglesDay 2024? 🛍️

Agent Day 2024   Two weeks ago, we brought together 17 Customer Service Agents from 16 Business Units across Europe for our annual Customer Service event, the Agent Day.   The objective was to strengthen this community ahead of the challenging Peak Season. This event provided our agents with updates on group projects, an opportunity to discuss daily challenges face-to-face, share feedback on essential tools and processes, and, more importantly, to build connections.   We covered key topics, including sustainability with Caryn-Ann Allen, sales with Martial Habéchian, CS2024, the case tracking and management project led by Alban PERREAU, and MyDPDinternal with Hasna EL MOUNTASSIR and Raymond Trusgnich. Despite our diverse languages, cultures, and work styles, we are united by a shared mission: to ensure our clients’ satisfaction. For this, our Customer Service employees must feel valued, engaged and appreciated, reflecting our "symmetry of care" philosophy.   Thank you to everyone who contributed to the success of this event, with special recognition to our Customer Service Project Manager Florence Hanna, and the whole customer support central team for their ongoing support. #customerservice #customersupport

⚙️ Innovation across Geopost business units At Geopost, #innovation drives our commitment to delivering smarter, more sustainable logistics. Read below to see how we're utilising advanced tech to improve efficiency, reduce energy costs and enhance convenience for retailers. DPD Switzerland has deployed the innovative ProGlove, a lightweight hand-free barcode scanner used in 7 depots. By integrating scanning directly into the sorting process, ProGlove reduces parcel handling, enhancing both speed and ergonomics and cuts parcel processing time by 75%. DPD UK’s autonomous locker robots are capable of completing up to 8 deliveries, move at speeds of up to 7 km per hour and take 120 minutes to charge. Equipped with 360° scanning, 12 cameras and a loudspeaker for security alerts, they offer a more sustainable, flexible #delivery solution. Pickup has introduced France’s first solar-powered lockers, reducing #energy consumption and offering up to 10 days of operation without sunlight. These lockers aim to support environmental goals and reduce costs for partner retailers. Click below to find out more about our innovative developments: https://lnkd.in/eKWNx3d4

Delivery Excellence Challenge Two weeks ago in Madrid, we hosted a new edition of our Delivery Excellence Challenge. This year, 24 drivers from across Europe, Brazil, and South Africa faced a series of intense delivery challenges, from vehicle inspections and Gymkhana manoeuvers to customer interactions on real-life routes. Catch the highlights in the recap video below and find out who won the title! https://lnkd.in/eFnepZMz #DeliveryExcellenceChallenge #logistics